I purchased Adobe Premiere Elements 13. When I try to log on, I receive a message "Invalid serial #"

I purchased Adobe Premiere Elements 13. When I try to log on, I receive a message, "Invalid Serial #". Please help.

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Received adobe photoshop elements 12/adobe premiere elements 12 when I purchased a MacBook Pro. The macBook Pro does not have a DVD player it is sold separately. To install the program can I download a free trial version and then use the serial numb

Received adobe photoshop elements 12/adobe premiere elements 12 when I purchased a MacBook Pro. The macBook Pro does not have a DVD player it is sold separately. To install the program can I download a free trial version and then use the serial numbers from the set I received?

yes, that's exactly what you should do,
Downloads available:
Suites and Programs: CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5 | 4 | 3
Captivate: 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

I just purchased adobe premiere elements 12 and at the end of the installation it mentioned to go to apple . com and get quick time?

I just purchased adobe premiere elements 12 and at the end of the installation it mentioned to go to apple . com and get quick time? I'm interested in doing time lapse video. Not sure as what to do... Any and All help would be Greatly Appreciated, Thanks, in advance.

EuGene
What computer operating system is your Premiere Elements 12 running on? Have you updated 12 to the 12.1 Update? If not, please do so using an opened project's Help Menu/Update.
The latest version of QuickTime is a requirement for Premiere Elements. Among other things, without it you will not have QuickTime export presets when you get to the Publish+Share/Computer/QuickTime exports. So, please download and install latest version of QuickTime to computer with Premiere Elements 12/12.1. QuickTime like Premiere Elements requires that it be run with you as Administrator. Is your User Account one with Administrative Privileges?
Apple - QuickTime - Download
Some reading material if your interest is in Premiere Elements and Time Lapse video
http://www.atr935.blogspot.com/2013/07/pe-time-lapse-video-basics.html
ATR Premiere Elements Troubleshooting: PE: Numbered Stills in Time Lapse and Other Animations
Please update us on your progress when you get a chance. Any questions or need clarification, please do not
hesitate to ask.
ATR

Is it possible to purchase Adobe Premiere Elements 13 user guide

Is it possible to purchase Adobe Premiere Elements 13 user guide.

learnerinneed
Thanks for the follow up. With the cost of ink and paper these days, the Help PDF shines as a PDF file saved to the computer hard drive for reference. In the later versions, the PDF has hundred plus pages.
I did purchase Photoshop Elements 6 and Premiere Elements 4 in the box packaging when they were released. I still have them installed on my computer even when I went on to later versions and other computer operating systems. I have not looked at what was in the box since the purchase. I looked tonight in the box to refresh my memory as to what User Manual might have been included.
What I found for Premiere Elements 4 in the way of a User Manual as a 23 page booklet titled
Adobe
Premiere
Elements 4
Getting Started Guide
Windows XP
Windows Vista
Is this the Premiere Elements Users Manual for PE4 to which you referred?
We would be glad for the opportunity to be of assistance in threads if you have questions about the program and need clarification on anything written here or elsewhere on the program's features and workflows. If you are used to working with Premiere Elements 4, then period of adjustment will set in...major change in features and workspaces with versions later than 10. Principles tend to remain the same, but it is very frustrating to be armed with principles when you cannot find a feature.
We are not Adobe here...rather user to user. And, this user wants you to succeed. Exploration and experimentation are major tools for success.
Best wishes
ATR

I had purchased Adobe Premiere Elements along with Adobe Photoshop Elements for my MacBook Air

I had purchased Adobe Premiere Elements along with Adobe Photoshop Elements for my MacBook Air OSX Mavericks. Due lack of space I had to reiinstall OSX and could not retirieve from Seagate Back-up drive software in workable condition. Options please?

yehudaleib
All you should have to do is to go to the Adobe web site http://www.adobe.com.
Sign in with your Adobe ID and Password.
Then go the web page's Search field and type in "My Orders".
Follow the "My Orders" link to your orders, find the order corresponding to the version in question.
There should be an opportunity there to download a new set of installation files.
Do you have your purchased serial number? If not, I am not sure if it will be included in the "My Orders"
area. But, it should be in the "My Products" which you can access from the Search field. Click on the
name of your product in "My Products", and the serial number should be revealed.
Please let us know the outcome.
Thank you.
ATR

I made a mistake. Purchased Adobe Premiere Elements 13 but selected wrong OS. Now I got the Windows-version, but I have a Mac. How do I transfer my license to the Mac version?

I made a mistake. Purchased Adobe Premiere Elements 13 but selected wrong OS. Now I got the Windows-version, but I have a Mac. How do I transfer my license to the Mac version?

here's how to swap: Order product | Platform, language swap
but i think your license is dual platform. download the mac version and see if your serial number will activate. if not, at least, you'll have the 30 day trial to use while waiting for your platform swap.
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

I have purchased Adobe premiere element 12. Why can't I burn a CD or DVD? Do I need an additional program?

I have purchased Adobe premiere element 12. Why can't I burn a CD or DVD? Do I need an additional program?

See here:
Adobe Premiere Elements Help | Sharing to DVD or Blu-ray Disc

I purchased adobe acrobat but every time I try to open it I get a message saying trial has expired

I purchased adobe acrobat but every time I try to open it I get a message saying trial has expired.
Acrobate downloaded successfully. no problem there. but it won't open. only gives me the error message that trial has expired and do I want to buy it. i already bought it so... i'm stuck. I have tried shutting everything down and starting again (twice) still the same error. tried re-downloading. no help. any ideas?

Is it giving you any option to sign in or license this software. If yes click on sign in/License this software to proceed further and activate it. If it is perpetual license activate by entering your serial key and signing in and if it is a subscription then just sign in with your Adobe it an dit will get activated.

I installed Adobe 8.0 and keep getting the following message when I try to open it: Warning: you entered an invalid serial number in adobe 8.0. Please re install adobe under a valid serial number.

I installed Adobe 8.0 and keep getting the following message when I try to open it: Warning: you entered an invalid serial number in adobe 8.0. Please re install adobe under a valid serial number.

Adobe Acrobat 8.0
standalone version
Worked for years.......pc crashed.......fresh install of everything, but Acrobat will install, but I get error message when I try to use.

Several days ago I bought an in app game and paid a fee to unlock all levels but it hasn't downloaded yet. When I try to rebuy it I receive a message "I've already purchased but it hasn't been downloaded yet. How can I fix this.

Several days ago I bought an in app game and paid a fee to unlock all levels but it still has not downloaded yet. When I try to rebuy it I receive a message "I've already purchased but it hasn't been downloaded yet. How can I fix this? I'm not showing that it is pending either.

Hi, Alycialiok,
I'm having the same problem. Did u ever get an answer or Resolution?

I used to be able to email photos from my Lightroom software quite successfully. I needed to change my password several days ago in my gmail account. Now when I try to email photos I receive a message saying "Failed to establish connection with the outgoi

I used to be able to email photos from my Lightroom software 5.7 for MAC quite successfully. I needed to change my password several days ago in my gmail account. Now when I try to email photos I receive a message saying "Failed to establish connection with the outgoing email server. Please make sure you have entered the email account and password correctly."
I have been trying to get help from Adobe for 3 days. I have sent a message through "Get Support", 2 days ago, but no one has contacted me. I have tried by phone, but no one will help me. When I purchased Lightroom in May, 2014, I was able to receive phone help. I am now told that I don't qualify because I am not a Creative Cloud customer. I have been assigned a case number 186291729.
PLEASE HELP ME FIX THIS PROBLEM

I, too, have this problem. I see no one is responding with a solution? Hello? Can someone please advise?
Oh, and, yes, I have manually verified repeatedly that the information I gave to Lightroom is correct, and I still get the same error message when I try to validate.

My Creative Cloud does not work anymore. When I try to reinstall it I receive the message "AAM cannot initialise". I have tried all the instructions but it still does not work. Robert

My Creative Cloud does not work anymore. When I try to reinstall it I receive the message "AAM cannot initialise". I have tried all the instructions but it still does not work. Robert

Try perform below steps.
Open task manager by pressing Ctrl + Shift + Esc keys. Click on more details if the option available.
Then end all Adobe related processes, including Creative Cloud and Coresync ( if running )
Then hold windows key on your keyboard and Press R key.
It will open Run window
In Run window, type Appdata and click on Ok
Open Local > Adobe folders
Delete AAMUpdater and OOBE folders
Then navigate to C:\Program Files (x86)\Common Files\Adobe
Delete Adobe Application Manager and OOBE folders
Go back to Program Files (x86) and Open Adobe folder
Try deleting Adobe Creative Cloud folder, if it is not allowing rename it to Adobe Creative Cloudold
Download and install Creative Cloud App from below link
https://creative.adobe.com/products/download/creative-cloud
Then check

When I try to start Firefox I receive this message: "Exc in ev handl: TypeError: this oRoot.enable is not a function" What's wrong?

When I try to start Firefox I receive this message: "Exc in ev handl: TypeError: this oRoot.enable is not a function" Once I close the error message Firefox starts up immediately.

This issue can be caused by the McAfee Site Advisor extension
*https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode

I have just created an apple ID to use face time, however when I try to log in I get the message 'email already verified' and can't move on.

I have just created an apple id to use face time. However whenI try to log in I get the message 'email already verified' and then can't move on.
Can anyone help please.

You must create the account using an Apple device, a Mac (Lion or greater) or an IOS device (IOS5 or greater). Having done that you will be able to sign in from your Windows machine.
FYI, iCal is an application that can display calendars from iCloud (and others) it is not a calendar itself, merely a calendar client. In Windows Outlook is the calendar client.

I bought an ebook but when I try to download it I receive a message stating 'Adobe reader could not open .....acsm because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wa

Can anyone assist me? I keep receiving this message when I download my ebook ''Adobe reader could not open .....acsm because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't decoded).'
Much appreciated

I think you should ask in the Digital Editions forum, Adobe Digital Editions

I purchased Adobe Premiere Elements 13. When I try to log on, I receive a message "Invalid serial #"

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