I purchased an album, and all but two songs downloaded, and says file being processed. It has been 1.5 hours.
I purchased an album, and all but two songs downloaded successfully. It says files being proccessed. It has been 1.5 hours.
Hello James Dean,
I would be eager to download the complete album I purchased as well. I found a couple of resources that might help with downloading this purchase.
First, I recommend checking to see if the download was interrupted. You can use the steps in this article:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If the remaining songs do not download after following the steps in that article, I recommend trying to download the songs from your list of past purchases. As long as you are signed in with the same Apple ID you used to purchase the movie, you will not be charged again. You can find the steps to do this in the following articles:
iTunes 11 for Mac: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12283
iTunes 11 for Windows: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12491
If you are still not able to download the songs, I recommend reporting this issue to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thank you for using Apple Support Communities.
Best,
Sheila M.
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I purchased an album and all but one song downloaded, I can't figure out how to get that last song to download??
Hello Kathie1970,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Best of luck,
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Did you ever find an answer to this the same thing happened to me yesterday!
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Hi josephfromwestland,
It sounds as if you are having an issue with downloading one purchased song from an album. I would suggest you report this to the iTunes store using the steps in this article -
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I bought an album and it SAYS it downloaded
Must have been Siri talking!
Anyway, go to the iTunes command Store > Check for Available Downloads, and see if it is still there.
If not, delete the "tmp" thing and its corresponding library entry, and then go to the home page of the iTunes Store, click on the link at the right for "Purchased," and get a new copy. This will probably solve the problem.
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For info we are fellow users here on these forums, you're not talking to iTunes Support nor Apple.
What you can redownload for free will show under the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage
Does music show as a category there ? Music can't be redownloaded in all countries, and if you've changed countries since buying it and/or or if it's no longer in your country's store then you won't be able to redownload it.
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Store > Check for available downloads
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Hey kaliapple,
Thanks for the question. First, you can try deleting and redownloading the purchase by following along with this:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
If that doesn't resolve the issue, then you can read how to report an issue with your purchase here:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Regards,
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Does this only happen with the tracks you have downloaded from the iTunes Store? Perhaps you should work the suggestions in this Apple support document first.
Troubleshooting songs that skip on iPod
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tt2
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