I purchased an album and it has disappered from my iPod however other purchased items are showing. How can I get the album back? It is not on my computer on the itunes library due to the computer wiping all contents.

My ipod touch lost all its data due to my computer crashing and having to be rebooted.
This resulted in all software being wiped - including iTunes. Therefore, I lost all my music, apps etc on my library on the computer. I then synced my iPod into the computer which then updated the ipod software and then it cleared all my music.
However, I managed to find my music on the purchased list and was able to re download it.
Although, I'm aware that one album did not apper on the purchased playlist - I have an email to prove that I purchased this album however, it is not appearing to allow for me to download it.
I am pretty sure that this is not the only album but due to the amount of music I previously had on my iPod it is difficult to tell what is missing.
Is there anything I can do to get all my previous music back?
Is there anything I can do by contacting Apple to see if they can help?
Would greatly appreciate any help whatsoever! Just about pulling my hair out - due to no available phone calls until next thursday and NO email address to contact!

Thanks very much I have contacted them via this. Just hope they respond quickly- rather annoing! Greatly appreciated though

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