I purchased an album it's says purchased but it won't download

I recently purchased an album however it shows purchased but it won't download

Hello Tanisha
Check your previous purchase list within iTunes; if it shows downloaded then it is on the computer. If it shows a cloud icon, then click on it to start the download. Also search your computer to see if the files are there. If you are not able to resolve the issue then report it to iTunes.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
Where are my iTunes files located?
http://support.apple.com/kb/HT1391
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thanks for using Apple Support Communities.
Regards,
-Norm G.

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Hi, I pre-ordered miley Cyrus new album and it's saying it purchased but it won't download?!?!

Hello Alyssa420,
It sounds like you are trying to download your pre ordered album but are unable to download it. I would reach out to our iTunes store support by reporting a problem with the purchase with this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thank you for using Apple Support Communities.
Take care,
Sterling

TS1424 I preordered an album, and it's greeted out and says purchased but I won't download. And it's not in my library? What can I do

I preordered an album. It Didn't download but says purchased it doesn't give me the option to download what can I do ?

Hi Doomstick,
Thanks for using Apple Support Communities. This article has some information about pre-orders and how to download them:
iTunes Store: About pre-orders
http://support.apple.com/kb/ht5714
However, if that doesn't work for you, this article has instructions for downloading items already purchased again:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
Cheers,
- Ari

HT1904 I bought an album back in October and have been charged the $20 but I only got two of the 16 songs. It says purchased but I can't download them.

I bought an album back in October and have been charged the $20 but I only got two of the 16 songs. It says purchased but I can't download them. How can I get them?

You might, depending upon what country that you are in, be able to download them via the Purchased tab in the iTunes store app on your phone, and the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes (or try the Store > Check For Available Downloads menu option on your computer's iTunes and see if that downloads them).
If you aren't in a country where music can be redownloaded, and you never downloaded those 14 tracks, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I pre-ordered an album, but a song was released after I pre-ordered it and it says purchased, but I can't download it.

About a week ago,I pre-ordered Prism by Katy Perry on my IPod and she had already released Roar and Dark Horse, which downloaded. But yesterday at midnight, Walking on Air. And this morning I tried to download it, it said purchased, but I couldn't download it.
Has anyone else had a similar problem? Please let me know if you have a solution.
-Aligzandra

Have you looked at the previous discussions listed on the right side of this page under the heading "More Like This"?

I downloaded a song on iTunes, it won't play (it's name is grey), it shows up in purchased and says "play", but it won't play, I can't delete it, and I can't re-download it.....this is confusing please help!!

I downloaded a song on iTunes, it won't play (it's name is grey), it shows up in purchased and says "play", but it won't play, I can't delete it, and I can't re-download it.....this is confusing please help!!

Hello CTGame,
Welcome to Apple Support Communities.
It sounds like there’s a grayed out song in your iTunes library that can’t be played or downloaded again like other past purchases. Try taking a look at the article linked below and verify the computer is authorized to play that content.
How to troubleshoot iTunes Match - Apple Support
Songs appear to be missing
Songs containing DRM (Digital Rights Management) might not appear in iCloud, or might appear grayed out. This can occur if your computer is not authorized to play that content. Try authorizing your computer, then manually update iTunes Match. To determine what Apple ID your computer needs to be authorized for to play a specific song:
Locate and select the song in your iTunes library.
Choose File > Get Info.
In the Summary tab, locate the Account Name field in the right column. Write it down.
Click OK.
Choose Store > Authorize this Computer.
Type in the account name from the Summary field and enter its password. Click Authorize.
Choose Store > Update iTunes Match.
So long,
-Jason

HT201272 I try to download music I purchased and it won't download. It comes up and says "download error. Tap to retry." Every time I retry it does the same thing. Why is my phone doing this??

I try to download music I purchased and it won't download. It comes up and says "download error. Tap to retry." Every time I retry it does the same thing. Why is my phone doing this??

Welcome to the Apple Community.
Try deleting the problematic tune (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

I pre ordered The Marshall Mathers LP2 and it shows up as purchased but it's not download on my iPod and I'm not goin to re buy it when I bought it already so i don't know how to download it on my iPod now because it won't download :(

I pre ordered the Marshall Mathers LP2 and it says I purchased it but it won't download and on my laptop it wants me to re buy it

Hello Alyssa420,
It sounds like you are trying to download your pre ordered album but are unable to download it. I would reach out to our iTunes store support by reporting a problem with the purchase with this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thank you for using Apple Support Communities.
Take care,
Sterling

I purchased a song today on my iPad but it won't download on my mac

i purchased a song today on my iPad but it won't download on my mac. I have tried everything but it constantly says this... Please HELP!

Use the Transfer Purchases function, or click here and ask the iTunes Store staff for assistance.
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HT201272 A few songs from my old purchase is not available for download. It shows as purchased but I can't download it. Please help me resolve this problem, what do I need to do to enable download for all my purchased songs/movies etc. - Avinash

Hi,
A few songs from my old purchase is not available for download. It shows as purchased but I can't download it. Please help me resolve this problem, what do I need to do to enable download for all my purchased songs/movies etc.
- Avinash

The purchases are probably hidden:
http://support.apple.com/kb/ht4919

I have a macbook pro 10.6.8 and am having trouble downloading Mountain Lion. I have purchased it but it won't download. Can anyone tell me why?

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Hello Eaglebks,
It sounds like you have purchased something from iTunes and want to download it. You should be able to use this article to download it:
Download past purchases
http://support.apple.com/kb/ht2519
If you cannot download it, you can also report an issue with the purchase to the iTunes Store support directly with this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thank you for using Apple Support Communities.
All the best,
Sterling

I purchased a song on iTunes but it won't download on my itouch (5) but it does on my iPad

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I purchased an album it's says purchased but it won't download

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