I purchased an album on iTunes. During the download, my computer restarted after a virus scan. When I got back on iTunes to retrieve the download, some of the songs were missing. So, now I have all but two songs on an album that I have already payed for.
Any suggestions? Other than just buying the last few songs, which I'd like to avoid. The whole getting charged twice for the same item is not ideal.
Store > Check for available downloads
tt2
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I accidently turned ON contacts when I was turning ON my yahoo email account in Settings and now all the emails from contacts have been merged to create SEPARATE contact right under the original contact name. Now I have double contacts for everyone with an email address!!! how do I UNDO? it says all CONTACTS WILL BE DELETED...when I go to turn CONTACTS to OFF.
Any contacts synced with the Yahoo account will be deleted from the phone if you turn it off. They will still be out there in Yahoo land, so if you turn it off and it deletes something you didn't want to, just turn it back on again.
It's extremely unclear what you did when you say " I only created contacts and typed in emails that I had for those contacts.....so I am still not sure how to UNdo what I did without deleting anything"
Undo WHAT, exactly? You said "I accidently turned ON contacts when I was turning ON my yahoo email account in Settings and now all the emails from contacts have been merged to create SEPARATE contact right under the original contact name."
Just turn it off. -
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I accidently subscribed to a newspaper app that I am already paying for with my newspaper, how do I cancel the Ipad app monthly payment?
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Terrible Customer Support and now I have to pay for their mistakes
A friend told me about a promo plan she was on, it was the 20 off data plan. So I got interested and called in to get some information about it. I ended up signing up for the plan around Jan. 27th. I then noticed that the iphone 4 was available for pre-order on the 3rd. I ordered it and received it on the 7th. Called Verizon on the 8th and let them know I received a defective phone. I was told several things by different reps about how this was going to be replaced. First they told me if I gave them another 326 dollars, they could get one shipped out the same day. Then after my call dropped I called back in, I was told that if I gave them another 326 dollars, they could get one shipped out on the 10th. I agreed and gave them my cc info. Since I did not have a working phone they put my account in suspension so I wouldn't be charged for service that I couldn't use. I guess there were problems with the fact that my account was in suspension, so they tried to call me on my iphone 4 number that was never activated and didn't work, even though my ATT number was in the notes and on my account. So the 10th came around and I called in to see why I didn't have a phone. They told me about the problem and assured me that I would receive a working iphone on the 18th, once again I did not receive a phone. Called in and I was told that they again made some mistakes and I would have a phone on the 23rd. Well guess what? No phone came on the 23rd. I finally received a phone on March 1st. Guess what? If I talked for over 5 minutes, this phone got so hot that it was uncomfortable to hold. On top of all of this they could not get my voicemail to work.
At this point they still have not refunded me for my first defective phone that I had sent back a month ago. All of the refunds that I was promised for service that I could not use were not applied. I have spent about 6-8 hours on the phone with this company trying to get a working phone. After having the second defective phone for 9 days and this nightmare I was in, I told them that I could not allocate anymore of my time trying to get them to do their jobs correctly. I wanted to return this second defective phone and I would be going back to ATT. They told me that I owned the phone now and I would have to pay the 350 dollar ETF. I laughed because it took them 21 days to get me another defective phone after I received my first defective phone. They kept making mistakes to force me outside the 14 day return window, not me. At this point its just laughable. I happened to be at an apple store picking up one of the new macbook pro's and I told them about my phone that could be used to start campfires. They ran some test's on it and replaced it on the spot. Keep in mind that at this time I was in a Verizon area and my voicemail still would not work. I got home and called them about it and my house is located in an extended area. They told me that I would have to go back to a Verizon area to setup my voicemail. So off I went. 2 hours of driving and I got the same message. I then went back to said apple store to see if they could help me out since I have wasted so much time and gas money because of the incompetence of Verizon employee's . Apple offered to call Verizon and get this straightened out. They spent over an hour with them and they still could not get my visual voicemail to work. They tell me that they are going to start a trouble ticket with the engineers and I would be receiving txt messages and calls throughout the day as they work on it. So I go back home and get a call back from someone I spoke to the day before that told me that I needed to be in a Verizon area to get my voicemail to work. After apologizing and telling me they couldn't let me return my phone or let me out of my contract for all the troubles I have. Keep in mind that I still do not have voicemail. He did however tell me that he would take care of my gas bill that was over 100 dollars for the 240 mile round trip. I faxed in the gas receipts but still have not got compensated for that and I'm not holding my breathe. This same person also said that the warehouse was having problems with the returns and thats why I haven't received my refund for the first defective phone but that I would be receiving the refund for it today. Still haven't got that...
So a couple days go by and I call in again to see if I can get my visual voicemail working because I never received a txt or phone call about it. The first person in tech support told me that it shouldn't matter that I'm in an extended network and that it works off of the data side. So he can't get it working and transfer's me to higher level tech support. This clown tells me that visual voicemail does not work through the data side and would only work in a Verizon area. He checks my account and there was no record of a trouble ticket from the other day. Which is not surprising, so he starts another trouble ticket and about 1 hour later I finally have working visual voicemail in my extended network. It only works when I'm on my WIFI. So the next day I leave my house and notice that my data is no longer working. Well I call in again for the 300th time, I get no help but they offer to send another phone. It's amazing that my data stops working the day that they do stuff to my account to get my voicemail working.
I have about $650 dollars invested in getting 1 working iphone 4. My first bill was about 236 dollars for 13 days of service that I actually used. Man what a great experience this has been.
Verizon take this phone back that you cannot get to work and refund my money please.
or cancel my service and waive the ETF so I can go back to ATT. I shouldn't have to pay for your employee's mistakes.
I DON'T HAVE THE TIME TO CALL IN EVERY DAY TO GET A WORKING PHONE. I IMAGINE I HAVE SPENT OVER 8 HOURS CALLING YOU GUYS TO GET A WORKING PHONE. IS THIS NORMAL FOR VERIZON CUSTOMERS? I THOUGHT ATT WAS BAD ABOUT TELLING YOU ONE THING AND DOING ANOTHER BUT THIS IS JUST UNACCEPTABLE! I NEVER THOUGHT I WOULD SAY THIS BUT I REALLY MISS ATT!First, you should be aware that for the most part, posting on here you are not talking to Verizon. This is a user forum and occassionally you get employees that post in response to threads. But in this case, if they do respond they will tell you to respond to a private message they send you with some information so they can further help you on the phone.
There are a few things odd about your situation, but hopefully they are things that can be resolved. Were you aware prior to opening a VZ account that you were not truly in a VZ area? I'm not sure about the voicemail thing not working if you are not in the VZ area, but unless you don't spend much time in your area I think that alone would detour me from wanting service with a company that I can't use some features because I don't have true service where I would use it most. To get clear info on this you should ask that detailed infor be sent to you in writing telling you of the inability to receive certain features in your home area.
As far as a rep telling you that you would be reimbursed for the gas you used...I have never heard of them doing this regardless of how far you had to drive, but hopefully if you were told this it will be resolved.
As far as them telling you that you own the phone...if you truly want to cancel service and you have proof that the reason you did not have 14 days to return the phone was because it took them 21 days to send you a replacement then you should honestly have no trouble getting this taken care of. Escalate the issue. On the otherhand, I think it's odd that they told you they wouldn't send you another phone until you paid again...maybe this is a new thing because of the iPhone but usually they will ship you a replacement with instructions for how to return the defective phone. If that phone is not received within 10 days (I think) they charge you the full retail price of the device. Again, they may have changed this for the iPhone.
Your bill for $236 for 13 days of service...a little curious how that is possible. What exactly were you charged for (perhaps it is a prorated bill for the 13 days and then the next full month in advance....which is not so odd when opening a new account)? Without knowing what plan you have in the first place it's hard to tell if this is an odd bill or just the pains of a first bill. I would have to think it is for far more than just 13 days of use.
I get that you don't want to or don't feel like you have the time to have to get this straightened out, but unless that amount of money means little to you I would think one way or another I would find the time to get this resolved once and for all. You may not like this part, but if you weren't really aware of how VZ worked in your area before switching to them then I would wonder why you didn't do a little more detailed research before making the decision to switch and knowing the choice would have to stick for 2 years unless you paid an ETF.
Finally, as far as the phone working or not working...you said that Apple gave you a working phone. You also said that the voicemail was finally resolved. Currently, the issue appears to be with data. Are you sure that it's the phone that has the problem? Or is it the service in your area? You need to be very sure that your area, being that it is NOT a VZ area truly does not have a high instance of issues for certain features. Data would fall under one of those features that may or may not work if you are not in one of their areas I would think. If it is the phone, and everything else combined is completely correct and easy to prove then you can try escalating the issue with VZ once more. If all else fails, you can probably file a complaint with the BBB (read the terms of your contract first to be sure). I am not sure how the BBB service works for wireless conflicts, but you can easily find this info on the BBB website. Also, if the BBB is not an option you can check for other remedies. Someone on another thread sent an email to someone higher up in the VZ network (can not recall whom but the thread is fairly recent) and was able to get help with an issue they were having. First things first, find a little more time and contact VZ again. Insist that your issue is escalated. If you are told a case or something is opened request the case #. Record the name of every rep you speak with, the date and the time. This is something you should always do regardless of the company as the more info you have available in regards to your contacts, the better prepared you are for any issues. Good luck with everything. -
I bought a Macbook Pro a month ago and all of a sudden my computer has been malfunctioning. I went to the apple store and they said that my RAM is not working correctly and now I have to pay $200 for a new one. Do I have to pay for it or should my 1 Year Warranty cover the cost?
I agree with you that Apple should cover it, and that if they're initially unwilling to, then a complaint should be raised. However, the poster remarked that he went to an Apple store, Apple diagnosed the problem as being faulty RAM, and then the poster said that he has to pay $200 for "a new one" (new RAM, I presume). No matter what you or I say on here, if the representative that the poster spoke to brought up a $200 charge, then what is he going to do? "Some users on the internet told me it should be free, so I'm not going to pay that - just fix it for free"?
Or maybe I'm having trouble following what happened. It seems to me that if the poster went to an Apple store and had a system that was within warranty, if Apple found a problem, they would replace it for free. In that case, where did the poster get the number for the $200 charge, and why is it even necessary to ask if it's covered? Either he encountered an Apple Genius who didn't handle the case properly, or there's more to the story that he's not revealing (water damage, or so on). -
Would like help, I had preorder the album ghost-stories form Coldplay. The moment it came out, iTunes sent an email, as I went to check the album it claims that I must pay for the item again, how can this be fixed?
Pre-orders are only paid for when you download them, not at the time of pre-ordering - until a pre-order is released and you download it you could cancel the pre-order.
From http://support.apple.com/kb/HT5714 :
When the pre-order item becomes available, your account will be billed for the pre-order, and the item will appear in the Purchased section of your account. If there is a billing issue that prevents us from billing your account when the item is released, you'll receive an email notifying you that the item is available. You need to click the link within the email, using a computer and the latest version of iTunes, to fulfill the pre-order -
HT4886 When I go to download the server app am I going to have to pay for it?
I just purchased 3 MacMini Servers, I am going to make the volumes RAID, with that I need to reinstall, and go out and download the Server App. Am I going to be required to pay for it, or will it somehow recognise that the computer came with the Server software on it originally?
If apple knew your Apple ID when you bought the servers, and you registered those computers with the same Apple ID, then it will automatically know that you are entitled to three copies of the Server app.
However, this often doesn't happen right because they didn't match up the Apple ID on the purchase. So make sure you have your order number(s) for the three servers and phone Apple's support number for those sales (should be on the order acknowledgement) and they'll fix it for you over the internet. -
I paid 1.99 plus taxes for the upgrade pedometer with the talking ,daily goal etc and after the iOS up grade they want me to pay again how is that (its aids over 5,000,000 users worldwide!)
You shouldn't have to pay again, unless your AppleID has changed. I suggest contacting the app developer. If the upgrade was an in-app purchase you should be able to "restore purchases" within the app.
However, for $1.99 how much time is it worth wasting on this? I have an app that has $280 worth of in-app purchases. So for me it really made a difference. I contact the developer and he told me how to restore the purchases, no problem. -
How to reload songs that i've already payed for?
I just purchased a lot of music from iTunes and some of the music that loaded in my computer just stops in the middle of the song.
I could really use some help and I’ll appreciate it if you do!
Thanks!Assuming you are in a region where you are allowed to redownload your past music purchases, delete the broken tracks from your iTunes library, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
If you don't see them straight away it may help to close and restart iTunes.
While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unticked.
If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.
See also: HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
tt2 -
can anyone help me with my apps on my itunes. They have separated for some reason. I have one section of 44 apps and the other has 121 apps. Only the top section will sinc with my ipod because at the side where it says apps, it is only showing the 44 apps and not the section at the bottom
Can you take a screen shot of the iTunes screen and post it? I do not really understand what you mean by different sections.
What model iPod and iOS do you have? Maybe the section that does not sync are not compatible with the iPod.
Were all the apps purchased with one account?
Do you have any Restrictions one that would prevent syncing? Settings>General>Restrictions. -
Please will someone help me out
It has always been very basic to always maintain a backup copy of your computer files/docs/pics/music/etc. Use this to put everything back.
If for some reason you have failed to maintain a backup copy (not good), then you can transfer itunes purchases from an ipod: File>Transfer Purchases -
My order was incomplete, how can I get Premier Pro when I have already payed for it?
After purchasing the Student offer I noticed that premier pro was not included... When I clicked buy it brought me to the student plan, when I already have purchased the student plan. Please let me know what I can do soon, Thanks!
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When do i have to pay for purchased songs?
I tried to pay but something blocked my card and i'm getting a message that my payment method was declined. I contacted the bank they said i have money in the card and it's been used two days ago so it's ok but my money are blocked and it will take up to 45 days to unblocked them and they are not sure if i put more money that they won't be blocked as well. I don't have another card. Now i have to pay for two songs but can i wait until the money are unblocked? I read the terms of use and it's said that i'm responsible for the timely payment for items i've purchased, but what does timely payment mean- how long can i wait?
Timely payment means at the time of purchase, officially. If you've purchased songs and didn't have a valid payment method and hence now owe the iTunes Store money, then your iTunes Store account will most likely be blocked until such time as you can get the card unblocked or provide a different payment method. If you can't provide another card, then you will need to either wait until your existing card is unblocked or get a prepaid iTunes card and redeem that.
Regards. -
If i get the mbp now do i have to pay for the new os lion
if i get the mbp before the new os comes out, will i have to pay for it later???
Yes, but remember, OS X Lion is new, it's going to have bugs, problems, drivers won't work and all kinds of other **** because Apple has integrated the MacAppStore deeply into the OS.
Best to wait 6-8 months until the dust settles.
Snow Leopard is stable and works, everything works reliably.
Lion will be $30 or so, chump change for 8-9 months of less headaches.
But you better hurry and get a Mac fast, or else it comes with Lion by default.
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