I purchased an app and even received a confirmation e-mail but it isn't on my phone. Where is it?

I purchased Bejeweled 2 + Blitz for my iPhone and even received an e-mail confirmation but the app is no where to be found. I went back in to try to purchase it again in case there was a mistake but it tells me that I already purchased it! frustrated!! Now I have been on hold with support for 20 minutes and there isn't any music or any way to even know if there is truly anyone about to take this call. The only way i know that I am really on hold is that the minutes are ticking away and the number is clearly the correct 800 number for support. I just want help :/

Open the itunes store on your computer and click Purchased under Quick Links. You can get it from there.

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HT1937 I purchase some Apps and get billed to my e-mail address. How I pay the bill with my "Pay Pal" account?

I purchase some Apps at the Apple Store and get billed to my e-mail address. How I pay my bill with my "Pay Pal" account? Is a bit silly request but I'm a newbie.

Hello John
Sorry I haven't got back to you sooner.
Thanks very much for your help, your solution solved my problem.
Thanks again and kind regards
Mike

I am trying to purchase an app and when i try ti it tells me to login. When I log in it ask me security questions which I don't even remember the answers to. I put, "forgot answers" and it told me to check my email but I don't receive it.

I am trying to purchase an app and when I try to it tells me to login. When I log in it ask me security questions which I don't even remember the answers to. I put, "forgot answers" and it says, "we can help you reset your security information by sending a message to your rescue email address: [email protected]" I only have one email and thats on Yahoo. i still click send email button and it tells me to check my email but i dont recieve anything. please help me

That's not a good sign if it said it was going to send it to an email address you've never heard of. Contact iTunes Support and let them know this: http://apple.com/support/itunes/contact/

Hi can someone help me. I am trying to update a free app and Im receiving an error message that my purchase is declined bec of my billing info. I already updated my billing info tried it again to no avail

Hi can someone help me. I am trying to update a free app and Im receiving an error message that my purchase is declined bec of my billing info. I already updated my billing info tried it again to no avail

It is hardly Apple's fault that Epson can't/won't update their driver, but at least Epson suggest that you use the Gutenprint driver, which in any case is far better that what Epson offer.
You can get it here:
http://gimp-print.sourceforge.net/
You can download the latest version from here:
http://sourceforge.net/projects/gimp-print/
Have you downloaded the recent Apple update to Epson drivers?
http://support.apple.com/kb/DL1398

I purchased an app and it doesn't want to to load or it freezes. Can I get a refund?

I purchased an app and it doesn't want to to load or it freezes. Can I get a refund? If so how?

Sometimes.
Go into your iTunes account on your computer. Go to the section showing items you have purchased. There you will find buttons to report a problem. I have requested a refund using that method and received it. However, I understand that Apple does this on a case by case basis, and a refund is not guaranteed.

I want to update my phone, but i purchased many apps and music on the phone. it won't let me authorize my computer so i cannot update. i don't want to deauthorize all my computers. how can i find out which 5 computers i have authorized?

i want to update my phone, but i purchased many apps and music on the phone. it won't let me authorize my computer so i cannot update. i don't want to deauthorize all my computers. how can i find out which 5 computers i have authorized? also how can i update the software?

This is a tedious solution, which is stupid! And some users report an inability to reauthorize a computer after an "en masse” deauthorization. I can’t believe Apple doesn’t provide a list or menu to find out which computers you’ve authorized! Obviously, APPLE knows (or else they couldn’t tell us how many computers we have authorized)--so why can’t they give us access to that information about our own computers??!!!
And for an already-authorized computer with a hard drive that’s since been replaced and upgraded from Mavericks to Yosemite, would it be recognized as a “new computer” and require authorization? Would its previous incarnation (i.e., with the old hard drive and OS) be considered a separate computer? Some users report they can’t authorize a computer after an OS upgrade because of that. Can’t believe we have to do such a bass-ackwards kludge!

I am trying to purchase an app and update my apps all are free but it won't accept my security code, all itkeeps saying is that my payment method has been declined, I only have one card so can't try another

I am trying to purchase an app and update my apps all are free but it won't accept my card, all it keeps saying is that my payment method has been declined, I only have one card so can't try another. Now I can't use some of my apps because they are waiting to be updated. Somebody please help!!

Hello Sriggers,
Welcome to the Apple Support Communities!
I understand that you are attempting to update some applications on your iPhone but the payment method was declined. In this situation, I would recommend reading over the information in the attached article to help resolve the situation.
Pay an unpaid balance in the iTunes Store - Apple Support
Best,
Joe

I purchased an app and it downloaded to my MacMini, how do I get it to show up on my iPhone and iPad?

I purchased an app and it downloaded to my MacMini, how do I get it to show up on my iPhone and iPad?

Sync it to the devices:
http://support.apple.com/kb/PH12111
Or you can download the app directly from your iPhone and iPad:
http://support.apple.com/kb/ht2519
Regards.

In "purchases" while in my App Store, Mountain Lion says, "an error has occurred" and the green 'download' button is grey and I cannot re-start the download. I was abroad when I purchased this app and during download, my internet connection was lost.

In "purchases" while in my App Store, Mountain Lion says, "an error has occurred" and the green 'download' button is grey and I cannot re-start the download. I was abroad when I purchased this app and during download, my internet connection was lost. At the time, Apple was still offering the e-chat, so I did that and the man was very helpful and it was a quick fix, so my download button turned green again, and I was able to begin the download. BUT during the download, I was kicked offline once again, and I decided to wait until I was back in the USA. I will go in to an Apple store and ask assistance, but if there is something I am missing, I'd like to try that first. Thanks in advance for any advice.

Welcome to the support forums.
Please ask this question in the Mac App Store forum where they can better assist you.

I have purchased an app and then I decided to delete it...but still apple is charging monthly...how can I get rid of this...

I have purchased an app and then I decided to delete it...but still apple is charging monthly...how can I get rid of this...

It sounds as if you purchased the app, but you also purchased some subscription within the app. You say "Apple is charging monthly", but it's probably the app writer that is charging you monthly for some subscription you purchased within the app. Contact the app vendor and tell them you want to stop the subscription.

My daughter purchased an app. and its in another language, how do i change it to english?

my daughter purchased an app. and it dowloaded in another language, how do we change it to english?

Go to the apps support page and see what it says.

TS1702 I purchased an app and got a 'waiting' message on my itouch screen. What does this mean?

I purchased an app and got a 'waiting' messae on the itouch screen. What does this mean?

You have a router that assigns IP addresses in sequential order.
Always turn your devices on in the exact same order and you will avoid the message.
It is not a serious problem.
If your router supports DHCP reservations based on MAC address of the devices that will resolve the problem.

I purchased an app and it doesn't appear in my iTunes app list. How do I get it to appear?

I purchased an app and it doesn't appear in my iTunes app list when synced. Where can I find it? How do I get it available for my other iphone and my ipad?

Audiobooks are currently a one-time only download from the store, so if you download it again then you will be charged - I believe that they are all supplied to Apple by audible.com, so I assume that it's them that are requiring the one-time only download.
Is it still on the device that you downloaded it on (if it was on your iPhone then it should be in the Music app), or do you have a copy on your computer and/or on a backup ? If not then you can try contacting iTunes support and see if they will grant you a re-download : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

I have an app in my app store that is requiring an update but I never purchased the app and when I click update, another apple ID pops up that is not mine. Now i keep getting reminders to update the app and I cant get rid of it from the app store. Help.

I have an app in my app store that is requiring an update but I never purchased the app and when I click update, another apple ID pops up that is not mine. Now i keep getting reminders to update the app and I cant get rid of it from the app store. Help.

You installed a hacked app, originally from the Mac App Store. It contains the receipt for a different app, downloaded using an account that you don't control. You need to identify and remove the hacked app.
Important: The app you need to remove is not necessarily the one named in the App Store notice. For example, if the App Store says you need to update "Twitter," the hacked app may be "Angry Birds" or something else entirely. Don't make any assumptions about which app you're looking for. To find it, you have to carry out a systematic search.
Triple-click anywhere in the line of text below on this page to select it:
kMDItemAppStoreHasReceipt=1
Copy the selected text to the Clipboard (command-C).
In the Finder, press the key combination command-F to open a search window, or select
File ▹ Find
from the menu bar. In the search window, select
Search: This Mac
from the row of tokens below the toolbar. Below that is a popup menu initially showing Kind. From that menu, select Other...
A sheet will drop down. In that sheet, select Raw Query and click OK or press return.
Now there will be a text box to the right of popup menu. Click in that box and paste (command-V).
The search window will show all the App Store products you've installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.
At least one of the items listed in the search window is not among your purchases in the App Store. Move each such item to the Trash. You may be prompted for your administrator password. Empty the Trash.
Log out and log back in. Test.

If I purchased an app and after 90 days it gives me problems can i get my money back

If I purchased an app and after 90 days it gives me problems can i get my money back

The app worked for 90 days ? Have you tried deleting and (if it's still in your country's store) redownloading the app via the Purchased tab in the App Store app on your phone (or sync it back from your computer's iTunes), and if that doesn't fix it then you've tried contacting the app's developer ?

I purchased an app and even received a confirmation e-mail but it isn't on my phone. Where is it?

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