I purchased an HP8600, i am trying to set up account and it says account already exists for my email

Question

i am trying to set up account for new printer and HP site says email address already exits.  When I go to forgot password and enter email, HP is saying email address does not exist.

Answer 1

Hope you are doing well  Bruce_Evatt;
Do you have another HP account in existence?
Normally when someone has this  issue, they have an existing Snapfish HP account.
To eliminate this as the culprit let's do the following;
1. Go to www.snapfish.com and click on "log in" at the top right.
2. On the splash screen that comes up click on the "forgot your password"  link and submit your email.
3. You should receive an email with a link and a temporary password.
4. Click on the link and log in with the temp password.
5. Change your password to something that has at least 6 characters (at least 1 of those should be a number).
6. Go back to www.eprintcenter.com and click on Sign In.
7. On the next screen do not put your email or password, but click on the small Snapfish below.
8. On the splash screen that comes up log in with your email and the password you just created at Snapfish.
This should merge your HP accounts and you should be able to log in to www.eprintcenter.com normally after that. Do not hesitate to contact me if you feel I may be of any further assistance I will do my best to help you.
Hope this helps!
RobertoR
▼
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!