I purchased an iPhone 4S second-hand, and the previous owner did not remove the iPhone fron their iCloud account. They do not know their Apple ID.

I bought an iPhone 4S secnd-hand. The previous owner did not remove the iPhone from their iCloud account. I've tried contacting the previous owner, but they also do not know.  What should I do now?

If they were the one who set the lock, send them this link.
If not, you need to contact the person who did or the device's original owner.
(117626)

Similar Messages

  • HT201441 ive purchased iphone 4 second hand for kids previous owner doesnt know any log in details what do i do

    ive purchased a used iphone 4 for grankids everything was fine till i updated it on itunes asking for apple id and user name the previous owner doesnt have any details for iphone what do i do

    The Apple ID and Password that was Originally used to Activate the iDevice is required
    If you do not have that information you will not be able to use the Device.
    Activation Lock in iOS 7  >  http://support.apple.com/kb/HT5818

  • I purchased my Iphone 3GS second hand and cannot get internet/itunes access even though I have an itunes account? Do I need to just get my money back?

    I just don't wanna be one those who just got GOT...

    That is what I'm trying to do now, or for the past 2 days I've had the phone... Net10 switched my SIM card but nothing else.

  • I made upgrade for IOS to 7.04 but my iphone is second hand and when iphone need to make activation ,i don't have the apple ID so my iphone didn't work from this time so please help me urgent

    I made upgrade for IOS to 7.04 but my iphone is second hand and when iphone need to make activation ,i don't have the apple ID so my iphone didn't work from this time so please help me urgent.

    There isn't one.
    amrzaky wrote:
    I can't contact with previous owner s i need another solutoin
    The Apple ID and Password that was Originally used to Activate the iDevice is required.
    If you cannot get this information from the seller
    Removing a device from a previous owner’s account
    You need to return the Device for a refund, as you will not be able to re-activate it.

  • Bought iphone 4s second hand, and im having trouble activating it.

    so i bought an iPhone 4s second hand, and I'm having trouble activating the phone, its linked to the persons apple id and
    its asking for the person to sign in and i no longer have contact with him.
    I went to a Verizon store, and they said that i myself can do it at home by connecting the phone to iTunes, but i don't
    know what or how to do that, please help.  

    Sorry, but the iPhone is of no use to you until/unless the prior owner removes it from their iCloud account.

  • I have bought a iphone 5 second hand and i restore it and now i need the icloud original user and i don't know it!what can i do?i can not activate my iphone

    I have bought a iphone 5 second hand and i restore it and now i need the icloud original user and i don't know it!what can i do?i can not activate my iphone

    If you're able to contact the previous owner, send them this link and tell them to follow the instructions.
    If not, you can't activate the device but may be able to get it refunded.
    Apple won't remove the lock for anyone other than the original owner(assuming they're alive.)
    (112266)

  • I bought  an iphone 5 second hand and was told all i had to do was sync it with itunes i did all that but previous owner hasn't removed the device from their account, i am unable to contact them..can anyone tell how i can start using my phone pls

    i bought  an iphone 5 second hand and was told all i had to do was sync it with itunes i did all that but previous owner hasn't removed the device from their account, i am unable to contact them..can anyone tell how i can start using my phone pls

    Fanta Pants wrote:
    i bought  an iphone 5 second hand
    The Apple ID and Password that was Originally used to Activate the iDevice is required.
    If you cannot get this information from the seller
    Removing a device from a previous owner’s account
    You need to return the Device for a refund, as you will not be able to re-activate it.

  • I brought a iphone 4s second hand and the icloud account does not let me set my phone up

    I brought a iphone 4s second hand and the icloud account does not let me set my phone up

    Contact the owner.  Have them log into www.icloud.com with their Apple ID & Password.  have them remove the device from their account.
    Find My iPhone Activation Lock: Removing a device from a previous ...

  • I purchased a used Mac Mini and the previous owner did not remove their information.  How do I do this?

    Operating System is Mavericks and I have no discs, etc.  I've tried to add a new admin and delete the old one but everything is asking me for the original password, which I don't have.

    Before buying a second-hand computer, you should have run Apple Diagnostics or the Apple Hardware Test, whichever is applicable.
    The first thing to do after buying the computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. Changes made by Apple over the years have made this seemingly straightforward task very complex.
    How you go about it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
    It's unsafe, and may be unlawful, to use a computer with software installed by a previous owner.
    1. If you don't own another Mac
    a. If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
    b. If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received the media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
    To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
    c. If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
    d. Some 2010-2011 models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you can't reinstall 10.6 even from the original media, and Internet Recovery will not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
    2. If you do own another Mac
    If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
    3. Partition and install OS X
    a. If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.
    b. Launch Disk Utility and select the icon of the internal drive—not any of the volume icons nested beneath it. In the  Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
    c. An unusual problem may arise if all the following conditions apply:
              OS X 10.7 or later was installed by the previous owner
              The startup volume was encrypted with FileVault
              You're booted in Recovery mode (that is, not from a 10.6 installation disc)
    In that case, you won't be able to unlock the volume or partition the drive without the FileVault password. Ask for guidance or see this discussion.
    d. After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
    e. Run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.
    4. Other issues
    a. If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
    b. If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to  authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
    c. When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an iCloud account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. The setup limit doesn't apply to Apple ID accounts used for other services, such as the iTunes and Mac App Stores, or iMessage. You can create as many of those accounts as you like.

  • So I bought an iphone 4 from ebay and when I got it it was already signed into an icloud account. When I contacted the seller he said he would try to get the password but i haven't heard from him. How can I sign out of her icloud w/out the password

    So I bought an iphone 4 from ebay and when I got it it was already signed into an icloud account. When I contacted the seller he said he would try to get the password but i haven't heard from him. How can I sign out of her icloud w/out having to have the last users password

    Bmscotr5 wrote:
    How can I sign out of her icloud w/out having to have the last users password
    You cannot.
    Removing a device from a previous owner’s account
    Try and get a Refund.

  • HT201441 is there anyway to get the email of the previous owner of an activation lock iphone

    I bought a used iphone 5s online and after I restores it on iTunes it got activation locked cause the previous owner did not remove find my phone how can I get there email to have them remove the device cause all the screen says is h*******@gmail.com I need to know what are those *****

    The lock will prevent you from erasing the phone and configuring it for yourself. You can't download anything from the iTunes Store, you can't upgrade the software, etc. Any attempt to use the phone that requires an Apple ID and password you cannot perform since you don't know that information. However, the person who placed the lock on the phone can at any time choose to erase it completely.

  • Need some help to unlock the Ipad. Cannot contact the previous owner he is in the shelter and I do not know were. After I restore the Ipad is asking that the previous owner has to remove it from his account

    need some help to unlock the Ipad. Cannot contact the previous owner he is in the shelter and I do not know were. After I restored the Ipad is asking that the previous owner has to remove it from his account

    Nobody on these boards or at Apple will unlock that device for you. Sorry.
    (117810)

  • HT3939 i am going to buy an Iphone 5, second hand and it has a Sial number, can i check this in some way?

    I am looking to buy an Iphone 532GB, second hand, i have the Serial numbr and need to check it is correct before i buy it.

    Plug the SN in here:
    https://selfsolve.apple.com/agreementWarrantyDynamic.do
    Also, MAKE SURE this is done BEFORE you purchase the phone:
    http://support.apple.com/kb/ht5661

  • Bought iphone 5 second hand and cant activate my iphone because the owner forgot to delete previous apple id account

    please help anyone asap bought a iphone 5 of this guy but cant activate my iphone cause the previous owner forgot to delete his old apple account and now i cant activate my iphone 5 and i cant get in touch with the previous owner cause i dont know him haha

    Sorry, but you can't use that iPhone. The activation lock is an anti-theft measure; Apple won't unlock that device for you.
    (121713)

  • I just bought this iPhone 4S second hand and during incoming and outgoing calls I can't hear the other person talk unless it's on speaker or if I have headphones in. I don't know what to do I've turned up my volume and checked my settings!! Need help

    I Just bought a second hand iPhone 4S I am having issues with the hearing during incoming and outgoing calls, I have turned the volume up and checked my settings but I still have trouble hearing the other person speak. It works if it's on speaker or if I have headphones plugged in. I need help desperately!!!!! Any suggestions on what to do???

    Hey Itsanaasaunders,
    Thanks for the question. I understand that you are experiencing issues hearing sound while on a call (receiver wise, not speakerphone). The following resource provides troubleshooting steps for this symptom:
    If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone - Apple Support
    http://support.apple.com/en-us/HT203800
    Clear the receiver
    The iPhone receiver won't work properly if it's blocked or dirty. Here's where the receiver is:
    Follow these steps, testing after each:
    - Make sure nothing is blocking the receiver, such as a case or film.
    If you have a new iPhone, remove the plastic film on the front and back of the device.
    - Check the receiver opening to see if it's blocked or dirty. If necessary, clean the receiver opening with a clean, small, dry, soft-bristled brush.
    - While you're on a call, turn on speakerphone. If you still can't hear, then your network or reception could be the issue. Try calling again later or from a different location.
    Restart and update
    1. Restart your iPhone and test again.
    2. If there's still no sound or poor sound quality, update to the latest version of iOS.
    Get more help
    If you've tried these steps and there's still no sound or poor sound quality from your iPhone, contact Apple Support.
    Thanks,
    Matt M.

Maybe you are looking for