I purchased an upgrade to Acrobat XI Pro, but I can't activate it w/o earlier version serial #

Hi Richard,
If you bought an Upgrade then the installer will prompt to enter the previous qualifying version serial number.
If you don't have a record of that you can contact our Customer service and they will help you rerieve the old serial number if you have registered the software with Adobe
else they will help you unlock the Upgrade serial key upon validation.
Contact Customer care : http://helpx.adobe.com/contact.html or You can even reach our chat support at http://adobe.ly/yxj0t6

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I have a copy of adobe acrobat x pro but i can't use the edit tool. y?

i have a copy of adobe acrobat x pro but i can't use the edit tool. y?

Hi Esther Wong,
What challenges are you facing while using edit tool?
Regards,
Rahul

Would like to upgrade to Acrobat 11 Pro but do not want a subscription or to have it on the Cloud. Is there another way to purchase an upgrade

I am currently using Acrobat Pro 9 and would like to upgrade to Acrobat 11 Pro. I do NOT want a subscription or do I want my software on the Cloud. Is there a way to purchase Acorbat 11 Pro as a full upgrade?

You can, but Adobe is doing its best to hide it, it seems... To do so go here: PDF creator, edit PDF | Adobe Acrobat XI subscription
Click the yellow "Buy" button on the right, under Acrobat XI Pro. Now, under the "I want to buy" drop-down, select "Upgrade".
Then select the product you currently own, the OS, etc., and continue with the purchase process through the cart.
This will give you a full, not time-based, license of Acrobat XI Pro.

Cant upgrade from Acrobat 9 Pro to Acrobat 9 Pro extended

Hello everyone,
I purchased the upgrade from Acrobat 9 Pro to Acrobat 9 Pro Extended, but get an error when I try to install. The error says "Setup has detected that you already have a more functional product installed. Setup will now terminate.". How is it that Acrobat pro is "more functional" then pro extended. I bought the upgrade because I need the 3d capabilities of extended pro. How do I work around this issue?

Oops. I just read that I need to uninstall acrobat 9 first. I now have a new issue. Acrobat extended installed fine, but now it is doing an upgrade check. It is asking for the serial number for the acrobat 9 pro. My old version was part of the Creative suite 4. When I enter the serial number from the creative suite it comes back as an invalid number. Why is this?

Upgrading to Acrobat XI Pro on a new server

My company recently changed servers, and Acrobat 9 PRO was installed on the original virtual server. We couldn't find any install files (or downloads) for 9 PRO anywhere, so we purchased the upgrade to Acrobat XI PRO. We installed XI PRO on the new virtual server, but now we are seeing a popup that states "Serial number you provided is valid, but a qualifying product could not be found on this computer." I imagine that is because 9 PRO was never installed on this particular virtual server, and we probably need the full install for XI PRO. Please help.

The serial number that is being requested is that for AA 9, not AA XI. That validates your upgrade.
I assume you have dealt with Adobe for licenses for all the machines that will be using Acrobat on the server. There as special needs that need interaction with Adobe to run Acrobat on an intranet (I think they allow this under special licensing, not sure). If you are just installing the standard stand-alone Acrobat on the server and nothing more, you are violating the license agreement (not a pretty sight if that is the case).

Trouble Upgrading to Acrobat X Pro for Mac

Hi! I have an older version of Acrobat Pro (version 7.0), which was an upgrade to a previous version on my old computer. I'm trying to upgrade to Acrobat X Pro, but can only find my 7.0 original software disk. When I try to install 7.0 on my new computer, the installer keeps looking for a previous version, which I must have purchased 10+ years ago, so of course I can't find the original software box/disks.
How can I upgrade to the new version without my original serial number from two generations ago?
Thanks!

Why bother? Any current version will only require the serial number of the last valid version you have, not all of the previous ones. Just go ahead and install Acrobat X normally. You will be asked to input your v7 serial somewhere along the way...
Mylenium

I reinstalled Acrobat X Pro after a disk crash and it doesn't accept my serial number

After a hard drive crash and reformatting, I went to install Acrobat X Pro, and the installer accepted the serial number, but the program doesn't
This is an upgrade from Acrobat 9 Pro, but it doesn't accept that serial number either.

It will ask for BOTH of those serial numbers at different times. The Acrobat 9 serial is for a "qualifying" product. Not sure what order it will want them, look closely at the prompts.

Path(s) for upgrading a Acrobat 9 Pro to Acrobat XI Pro in terms of licensing?

Hi all,
I have been asked to get details of upgrading our Acrobat 9 Pro to Acrobat XI Pro, but I am not sure about the licensing.
Can a license from Acrobat 9 Pro be upgraded to XI or it have to be a new purchase?
Thanks in advance.
Patrick.

Yes, an upgrade path is available from Acrobat 9 Pro or Acrobat X Pro to Acrobat XI Pro (but not any older version). You can purchase this in the online store.
You must make sure you have the serial number of Acrobat 9 Pro for insalling AND YOU NEED TO KEEP IT as it will be needed forever for reinstalling.

Upgrade to Acrobat X Pro

We have installed Windows 7 - 64 bit. I have Acrobat 8 standard. Can I install it on the new machine and upgrade to Acrobat X Pro? Any hints or tricks I should know to acomplish this?

Hi,
You can go ahead and install the upgrade once you purchase it directly on your new computer as long as you have the serial number of Acrobat 8 with you.
When you install an upgrade version, it tries to look for a valid previous version installed on your computer. If it cannot find one, it will ask you to input a qualifying serial number for a prior version (in your case Acrobat 8).
After you input the serial number, the installer will complete installation and you will be able to use the upgrade version.
You dont have to install Acrobat 8 first on your new computer to perform a successful upgrade.
Thanks

Can I upgrade from Acrobat 11 Pro to DC Pro?

Can I upgrade from Acrobat 11 Pro to DC Pro?

Hey marcp30425730,
If you are using Creative Cloud or Acrobat XI subscription, then you will get a free upgrade to Acrobat DC.
You can install and activate Acrobat DC subscription on your machine using the same Adobe ID credentials.
On the other hand, if you own Acrobat XI Pro, then you cannot use the same serial key to activate Acrobat DC.
You need to purchase a separate perpetual license for DC version, but you'll be qualified for a reduced price when purchasing the perpetual license.
Hope this information helps you. Let me know if you have further queries.
I would certainly help you out.
Regards,
Anubha

I want to upgrade my acrobat x pro to acrobat x1

I want to upgrade my acrobat x pro to acrobat x1 pro but when I search for this all I can see is the cost for purchasing the full version, can someone send me a link as to where you can get the upgrade and what is the cost for that? txs

Hi louisecorr79,
Please see http://adobe.ly/1tDR0yY. And feel free to Contact Customer Care; An agent will be able to help you with your upgrade.
Have a great day!
Sara

Unable to find a Re-Seller willing to sell me an Upgrade from Acrobat 9-Pro to XI. Live in Puerto Rico. Cannot buy through the Adobe Website. Locally identified Re-Seller unable/unwilling to provide me with the advertised Upgrade. My Options are; please?

Unable to find a Re-Seller willing to sell me an Upgrade from Acrobat 9-Pro to XI. Live in Puerto Rico. Cannot buy through the Adobe Website. Locally identified Re-Seller unable/unwilling to provide me with the advertised Upgrade. My Options are; please?

Reason I had to chat with Customer Support is that I got the following message upon placing Upgrade Order.
What Different Country? It's the US. The ONLY placed I've lived my entire life! Apparently some software changes were made to the site and the PR Territory fell in a no-man's land.

Sharepoint server synch for Tracker not happening since upgrade to Acrobat 9 Pro

Hi,
I have a user that is unable to share his comments and see updates in Tracker using Acrobat 9 Pro. There is a warning on Server status that says "some workflows are in error." It seems that synchronization is with the server is failing, though his connection to the network is otherwise solid. User can go to the server and go to the folder and open the PDF folder without any issues, but synchronization with server within Acrobat 9 Pro Tracker is failing. He can join reviews, but is unable to see other reivewers comments and can not see any of the other 8 reviewers listed, he can only see himself and the initiator.
I did verify that the initator and all reviewers are also using Acrobat 9 Pro. Only this one reviewer is having issues, everyone else is ok.
The issue started to happen after user was upgraded to Acrobat 9 Pro. We did try a repair in add\remove programs, but this did not help. I am wondering if there is anything on the backend, somewhere that needs to be changed. User did go into a few other Shared Reviews on the Sharepoint server and was able to see 5 reviewers.
Here are my questions:
1. Is there some sort of unique identifier that needs to be changed?
2. Can the initiator delete this one reviewer and then add him back, and would that possibly solve the issue?
Thanks,
Julie

Hi Damir,
On the page mentioned above you need to click on 'Buy Now' at the right hand side as shown in the screenshot below :
After that you will see this screen :
Click on 'Subscription' drop-down and select 'Upgrade', The other dropdown menus will be updated accordingly and you need to select 'I own' as 'Acrobat 9 Pro,
Platform and Language accordingky.
Then you can 'Add to cart' and checkout.
Regards,
Rave

I originally bought Acrobat 9 and later upgraded to Acrobat 10 pro. My computer crashed and I am trying to re-install Acrobat 10 pro. I have serial numbers for Acrobat 9 and an Acrobat 10 pro upgrade. What do I do?u

I originally bought Acrobat 9 and later upgraded to Acrobat 10 pro. My computer crashed and I am trying to re-install Acrobat 10 pro. I have serial numbers for Acrobat 9 and an Acrobat 10 pro upgrade. What do I do?

Hi Shane,
Please download Acrobat X Pro from the link below.
http://www.adobe.com/downloads/other-downloads.html
Install the software and when prompted for the previous version qualifying product, select Acrobat 9 and enter the serial key of Acrobat 9.
This should install and activate Acrobat X Pro on the machine.
Regards,
Anand

What are the benefits from upgrading from Acrobat 9 Pro Extended to Acrobat11 Pro?

What are the benefits from upgrading from Acrobat 9 Pro Extended to Acrobat11 Pro?

Acrobat is a program used by a wide variety of users for a even wider number of purposes. So if we simply gave you a feature list, that wouldn't be very helpful.
Tell us how you use Acrobat, and what you do with it, and we can suggest improvements that were made in Acrobat X and XI Pro.

I purchased an upgrade to Acrobat XI Pro, but I can't activate it w/o earlier version serial #

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