I purchased an upgrade to Lightroom 5 about 2 hours ago, and have not received any emails

Sometimes, the e-mails wind up accidentally in your Trash or Junk folder. Check there.

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I purchased the Adobe Export pdf 10 hours ago and have not received the e-mail to confirm my address and password, then I can't use it!

I purchased the Adobe Export pdf 10 hours ago and have not received the e-mail to confirm my address and password, then I can't use it!
The e-mail address is correct and I've consulted the inbox and the trashbox without result. And I don't know how to contact the seller Adobe...

Hi Jose,
After checking your account, I see that you purchased an ExportPDF subscription back in June (under the same email address that you use here in the forums). There are no other subscriptions under that email address.
But, you should be able to log in to https://cloud.acrobat.com using this email address and your password. If not, please let us know.
Best,
Sara

HT1933 My daughter downloaded a bunch of apps and I need to know how to get them reveresed. I have not received any email receipts, but they did show up on my bank statement. This happened within the last few hours.

My daughter downloaded a bunch of apps and I need to know how to get them reversed. I have not received any email receipts, but the charges have shown up on my bank account. This has all happened within the last couple of hours. I have tried numerous times to "report a problem" but am not having any success. Keeps redirecting me to support. I need help trying to get a hold of someone. I know that there has been a settlement recently about this situation.

Apple - Support - iTunes Store - Contact Us - http://www.apple.com/emea/support/itunes/contact.html
How to request a refund for an iTunes or App Store purchase - http://www.imore.com/how-request-refund-itunes-or-app-store-purchase
iOS: Understanding Restrictions - http://support.apple.com/kb/HT4213 - "You can enable Restrictions, also known as Parental Controls, on an iPhone, iPad, or iPod touch to prevent access to specific features."
Children should not have access to your iTunes account password.
You should also consider removing credit card information from your account so no unconsidered purchases can be made by anybody. iTunes Store: Changing Account Information - http://support.apple.com/kb/HT1918

Hi Team.. I have purchased the CC 2700/Month plan 7 Hours Ago and still not got any licence.. Any Help appreciated. (Chat Agents of Adobe Are Useless)

Please help me with my order. Am at am urgent situation for the Licence to start Work.
Regards
Vik

Hi aaronjaffery,
Welcome and thanks for posting. This certainly doesn't sound good at all. I'll be happy to look into this for you if you wish. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile. Once I have the details we'll take it from there.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

As of today, neither sample songs on the music store nor songs already downloaded will play correctly. They are stuttery and slow. I have iTunes 10.5 and have not downloaded any upgrades for anything recently. They were working last night. Thoughts?

As of today, neither sample songs on the music store nor songs already downloaded will play correctly. They are stuttery and slow. I have iTunes 10.5 and have not downloaded any upgrades for anything recently. They were working last night. Thoughts or advice?

I found a solution that worked for me. Here is what I did and where I found it.
"Looks like I tracked down the problem, it worked for me so I hope this works for everyone else experiencing problems. Go to your Task Manager and locate the program APSDaemon.exe (Apple Push)..... if you see this executing terminate the program and then startup iTunes and it should come up fine. You will see afterwards that APSDaemon.exe (Apple Push) starts back up but this is fine as long as iTunes has already started.
I tried playing both music and syncing up my iPhone with no problems. Note if you shutdown iTunes again you will have to terminate the process APSDaemon.exe (Apple Push) again. Haven't had time to see what in the world Apple Push is but this appears to have corrected the problem so that you can at least use iTunes and sync any device that needs to be synced.
Hope that helps everyone!"
https://discussions.apple.com/message/16998456#16998456

TS1424 I redeemed a $50 iTunes card two days ago, I have not made any purchases and now the credit has disappeared from my account? How do I get it back?

I redeemed a $50 iTunes card two days ago, I have not made any purchases and now the credit has disappeared from my account? How do I get it back?

CHANGE THEME'S, WORKED FOR ME

HT1577 i purchased a promo within an app and have not received it yet

Smurf Village:
hey!! did anyone purchase Smurfberries with the promo yesterday and not get their berries? i tried to purchase the first offer of $4.99 but it did not go through. then the only one offered to me was the $12.99 one , so I bought it. I was charged for BOTH and have not received my Smurfberries yet!! how do I report a problem?
thanks!

Hi Brian,
Welcome to Apple Support Communities.
It sounds like you’re running into an issue with an in-app purchase, you've made the purchase but haven't received it yet. Take a look at the article linked below, it provides information that can help you resolve issues with missing in-app purchases.
If you don’t see your in-app purchases - Apple Support
Also, you may want ensure restriction settings aren’t preventing In-App Purchases on your device as shown here:
Use restrictions to prevent purchasing on your iPhone, iPad, or iPod touch - Apple Support
Take care,
-Jason

I purchased the factory unlocked iPhone 4S online, but I have not received the confirmation email? And how much time does it take on delivery?

I purchased iPhone 4S factory unlocked online more than 4 hours before and I havent received the confirmation email, can anyone tell me how long does it take to receive an order confirmation mail? And how many days it takes to be delivered??

I got the confirmation almost instantly. My relatives are getting it from the US. Only flip side is that they leave on the 8th. And the website says delivery is between 7th and 14th of December, 1 or 2weeks. We bought it on the 23rd of November. I just hope they get it before they leave.

My preordered album says its purchased, however I have not received an email for me to download it

The album I preordered's expected release date was today, so I go on my ipad to see if it was downloaded and when it wasn't, I checked itunes, where it states that the album I preordered is purchased, but gives me no link to download it. I also checked my past purchases on my ipad and on itunes and the album doesn't appear, however, does show up when I click on manage preorders, I also checked for available downloads with no results. I then researched online and apparently you receive an email when the content is ready to download, however, even though my album says it is purchased, I haven't received an email yet telling me the album is ready to download. Is this what is supposed to happen? I have tried everything to try and download my preordered album which states it is purchased, however, I do not want to pay again for an album which is telling me is already purchased. Is it possible the album is purchased, however, the content is not ready to download yet?

Hello there, Nickkilea.
Great job troubleshooting your issue thus far. The following Knowledge Base article offers up an alternative way of downloading your content if it already isn't in your library:
Download past purchases
http://support.apple.com/kb/ht2519
iTunes Store
Open iTunes and go to the iTunes Store.
Click Purchased in the Quick Links section.
Select the content type that you want to download (Music, Movies, TV Shows, Apps, or Books).
Select Not in My Library to view purchased content that isn't on your computer.
Find the item that you want to download. You can browse using the menu to the left. If you have more than 2,000 songs, you will see Recent Purchases instead of All Songs or Albums.
Click the Download icon next to the item you want to download.
If an item is already in your library, the Download icon won't appear.
If you still are unable to download you purchase, then you will want to report your issue:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

I have purchased Adobe Photoshop Elements 13 on Jan 24th and have not been able to install it.PLEASE PLEASE HELP ME!

I am very frustrated and disgusted as I had purchased Elements 13 on Jan 24th and I have tried everything to download it and all to no avail, I have called for support and they were to call me back and still no phone call, I have tried over and over again to follow the directions but still to no avail, IS THERE PLEASE SOMEONE WHO CAN GUIDE ME THROUGH THIS AS I AM ABOUT TO GIVE UP ON ADOBE.
THANK YOU
ANNE

Ok, Anne.
Get the eye fixed first. Follow Barbara B's suggestion.
The problem is that download. Try to get an installation disk from Adobe ?
Ps. My wife has used Elements 6 for 5 years without an issue, but, it was installed using the . Adobe Software disk. We found 13 was really not much better..as there was a problem with converting Canon RAW CR2 files to jpeg
If all fails you could return it for a refund which they will honour.. I did it with Adobe Premiere Pro CS5.5 ,which did not have a stabilizer and could not handle anamorphic HD very well.. When the upgrade came it fixed everything and has run perfectly for nearly 5 years.
You should be very pleased with Adobe Photoshop Elements 13, when you get it operating. We have run Photoshop Elements for over 10 years and it is faultless, Nearly as good as ADOBE Photoshop Pro which is easier to use and over 10,000 + images have been processed .
Incidentally, both Yahoo with Flicker, Flickr: bobdixphotographer's Photostream and Google Photos+ (PICASA) Photos - Google+ have inbuilt editors for free, but, there are limitations.
Regards,
Bob Dix Photographer/ Video Editor
AUSTRALIA

I recently updated iTunes to the lastest version; however, when I went to purchase a song, it told me I needed to verify my apple ID, however I have not received the email, and cannot purchase anything now, any help?

I recently updated my iTunes to the latest version; however, when I go to purchase songs now, it says I need to verify my apple ID. It tells me to click OK to follow the instructions on how to do so. When I click OK, it says an email has been sent to my email address associated with my iTunes account that will hold a link that will aid in the creating of my apple ID, but I already have one, and just need to update it. And to add to this, I have not yet received the email, and it has been a few days now... any help?

Never mind, the email was finally sent....

I filled out my info for my free copy of mountain lion almost 24 hours ago and still have not received conformation email. Whats up?

Has this happened to anyone else too?

Woke up this morning hoping to have the code, but nope... still hasn't come. Just like you, I submitted my original request 25 hours ago now, and have yet to hear ANYTHING from Apple.
I'm disappointed that the only answer I get is an AppleCare representative telling me to read the terms and conditions of requesting and then reading it and saying that it says processing will take up to 24 hours.
I expected better execution of this up-to-date program from Apple. I'm guessing it has to do with the botched codes going out that are showing up as already used.
Let's hope it will be today!

Itunes says my in app purchases were refunded but i have not received any money for them. what do I do?

On 4/3 3 54.95 purchases went through on my checking account. I had a 50 dollar I tunes card and tried to buy an item worth 50 dollars. but instead 54.95 was charged 3 times from my bank account on iTunes card. I talked to my bank and iTunes. ITunes said they would refund all of them. I check my apps purchases on my pc and all 3 of the charges say refunded but I have received no money. On top of that I did not receive anything I purchased. what should I do to get my money back?

It can take a number of days before the refunds will show on your card - if they aren't there by the end of the week then try contacting iTunes Support again.

Did anyone else purchase a new 4S iPhone and still not receive an email confirmation?

I purchased one over the phone and was told that I'd have to accept the Terms of Service via email. I still never received that email!

I would give an apple customer service rep a call ASAP and see whats up. And...if you're not satisfied with what the first one tells you, I'd call and talk to another.

I purchased Creative Cloud about two weeks ago and HAVE NOT been able to download...

I was able to snag AI and PS CC but ever since downloading those the day I purchased I have errors when I try to download anything else. Regardless of doing it through the webpage or the desktop app. I have a mid-2012 macbook pro 15" running mavericks,

Kelkdesign for information on how to resolve download errors please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

I purchased an upgrade to Lightroom 5 about 2 hours ago, and have not received any emails

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