I purchased and installed the Photoshop Photography Program last year but my computer crashed and now I need to re-install it again...can someone help?

I purchased and installed the Photoshop Photography Program last year but my computer crashed and now I need to re-install it again...can someone help?

Hi Sangeeta,
For a fresh download on a new hard drive, it's best to start with the CC desktop app. Sign into adobe.com and download it here: creative.adobe.com/products/download/creative-cloud
You can then launch the desktop, sign in and download PS & LR.

Similar Messages

  • Can´t install the photoshop photography program

    Hallo!
    I can´t install the photoshop photography program on my imac. I can sign in to the website and my account, but when I try to install the program, my adobe id is not working. Tried  to set my firewall off but it´s not working anyway...
    /Jenny

    Jenny if you are being prompted to enter a password during the install process then it is likely you are being asked to enter your adminstrator.  You can find more details on how to install the Adobe Creative applications included with your membership at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

  • I have  my photoshop cc installed on my Mac and my windows laptop is it true that I can only use one or the other now? and if this is the case if my mac were turned off should my laptop now work? I am on the photoshop photography program

    i have  my photoshop cc installed on my Mac and my windows laptop is it true that I can only use one or the other now? and if this is the case if my mac were turned off should my laptop now work? I am on the photoshop photography program its just that i have never noticed tho before i have my mac turned on and the laptop PS works fine on the Mac but not on the Laptop

    Hello,
    see >>> http://helpx.adobe.com/creative-cloud/help/install-apps.html  here >>> How many computers can I install on
    I quote: You may install software on up to two computers. These two computers can be Windows, Mac OS, or one each.
    If you install on a third computer, it will request you to de-activate on the other two computers. You can then reactivate one of the previous two computers, and use Creative Cloud apps on it.
    Good luck!
    Hans-Günter

  • I have the Photoshop Photography Program and every time I try open Photoshop CC it asks me for a Serial Number. It keeps saying my trial period has ended. How can I get this working since Adobe doesn't issue Serial Numbers for CC.

    I have the Photoshop Photography Program and now every time I try open Photoshop CC it asks me for a Serial Number. It keeps saying my trial period has ended. How can I get this working since Adobe doesn't issue Serial Numbers for CC.

    Jodie84,
    I have just checked your account and found that you indeed have bought a Creative Cloud for Teams subscription but you have assigned the single seat to another user hence you ( If you are using your own Adobe ID ) are getting the trial error message.
    Two options : Either reassign the seat to your self or add an additional seat and invite your self in the same Team.
    Cheers,
    Kartikay Sharma

  • I just installed MacOS X Yosemite on my MacBook Air 2011.  After installing Yosemite I installed the Photoshop Elements 12.1 upgrade, but now when I open the program and try to use the tools, the program freezes.  How do I fix this problem?

    I just installed MacOS X Yosemite on my MacBook Air 2011.  After installing Yosemite I installed the Photoshop Elements 12.1 upgrade, but now when I open the program and try to use the tools, the program freezes.  How do I fix this problem?

    If you use a trackpad and don't want to switch to a mouse, you can uninstall and reinstall all day long and will still have problems, but if you really want to try it, you can download PSE 12 here:
    Download Photoshop Elements products | 12, 11, 10

  • Lightroom asks for Serial Code but I subscribed to the Photoshop Photography Program

    I subscribed to the Photoshop Photography Program which includes Photoshop AND Lightroom.
    Lightroom keeps asking for a serial code.
    I need help.

    Your subscription is paid & active.
    Creative cloud do not need a serial number. it will be using your Adobe ID on which you have purchased the creative cloud membership.
    So you need to login with your Adobe ID and password to activate the cloud membership.
    Log out & log back in of the CC Desktop App.
    In case it is not signing in successfully please try the following:
    I don't know which operating system you are working on so i am giving you some steps windows and MAC OS:
       Windows:
       In windows 7 navigate to following location:
         /windows/system32/drivers/etc
       1. look out for "Hosts" file
       2. Open it with notepad
       3. Check if you have any entry for Adobe
       4. Remove the entries and try again launching any product from CC
       On Windows XP navigate to following location:
       \windows\system32\drivers\etc
       1. look out for "Hosts" file
       2. Open it with notepad
       3. Check if you have any entry for Adobe
       4. Remove the entries and try again launching any product from CC
       Mac:
       1. Please click on "Go" and navigate to /private/etc
       2. Open "hosts" file and check out for any entries for Adobe.com
       3. Remove the entries and save the file
       4.  try again launching any product from CC
    You can refer :
    http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html.
    Please let us know if it worked.
    Regards,
    Rajshree

  • I had join the Photoshop Photography Program, but still can not use the photoshop cc, the photoshop just ask me the serial no, but i can't find my serial no.

    i had join the Photoshop Photography Program, but still can not use the photoshop cc, the photoshop just ask me the serial no, but i can't find my serial no.

    Hello,
    see >>> http://helpx.adobe.com/creative-cloud/help/install-apps.html  here >>> How many computers can I install on
    I quote: You may install software on up to two computers. These two computers can be Windows, Mac OS, or one each.
    If you install on a third computer, it will request you to de-activate on the other two computers. You can then reactivate one of the previous two computers, and use Creative Cloud apps on it.
    Good luck!
    Hans-Günter

  • Why am I only able to download a trial with the Photoshop Photography Program

    I registered for the Photoshop Photography Program in December - then had to change payment methods. Now my charge monthly is more - and I am unable to download a legit photoshop -only a trial

    Hi Tcom,
    Welcome to Adobe Forum,
    Have you tried logging out & logging back in of the CC desktop app?
    Have you clicked on "license this software" when you get a prompt of purchasing CC?
    Please try these steps, if the issue is still not resolved, do message me privately the order number, Email ID with which it is registered.
    I will follow it up for you.
    Regards,
    Rajshree

  • Trying to switch to the Photoshop Photography Program

    Since i'm a CC member already having Photohsop CC and paying £17.58/month, i'd like to switch to the Photoshop Photography Program as i'm a photographer and Lightroom can be amazing for me.
    When i try to submit my request it says to contact the support, so here i am .
    What should i do?
    Thank you

    Hi Lucapisanu,
    Welcome to Adobe Forum,
    Yes, you can buy Photography CC, For a limited time, you can join a special Creative Cloud plan. It includes access to Photoshop CC and Lightroom 5, plus feature updates and upgrades as they are available, 20GB of cloud storage for file sharing and collaboration, and a Behance ProSite. And it's just Rs499.00/month when you sign up for a one-year plan, but you need to join by March 31, 2014.
    https://creative.adobe.com/plans/offer/photoshop+lightroom,
    Please contact Adobe at http://adobe.ly/yxj0t6 to get the present order canceled by providing the new order number, you will not be charged any cancellation fee for the old/existing Order.You can inbox me the new order to cancel the old one without penalty.
    Regards,
    Rajshre

  • Is the Photoshop Photography Program only for U.s residentS?

    is the Photoshop Photography Program only for U.s residentS?

    That link  states
    ========================================================================================
    For a limited time, you can join a special Creative Cloud plan designed exclusively for Photoshop customers focused on photography. It includes access to Photoshop CC and Lightroom 5, plus feature updates and upgrades as they are available, 20GB of cloud storage for file sharing and collaboration, and a Behance ProSite. And it's just US $9.99/month when you sign up for a one-year plan. This is not an introductory price, but you need to join by December 31, 2013. To qualify, you must own Photoshop CS3 or later (Standard or Extended version). Questions? See our FAQ and terms.
    ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ ++++++++++++++++++
    This is not an introductory price, but you need to join by December 31, 2013.
    But the term link states
    Renewal
    After the first 12 months, we will automatically renew your contract based on the current price of the offering.
    +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
    the current price of the offering. Does current price mean the $9.99 September 2013 price or what ever the current 2014 price is?

  • Does PS CS5 Student/teacher edition qualify me for the Photoshop Photography Program?

      does PS CS5 student/teacher edition qualify me for the photoshop photography program?

    Hi nikonjedimaster
    From the offer terms:
    http://www.adobe.com/store/en_us/popup/offer/ccm_photoshop_app_offer.html
    "This offer is not available to Education, OEM, or volume licensing customers"
    Are you still in education?  We currently have an offer on for Creative Cloud complete for Students/Teachers - http://www.adobe.com/products/discount-software-coupons.html
    Thanks
    Bev

  • Cancel association in the Photoshop Photography Program.

    Hello!
    I need cancel my association in the Photoshop Photography Program, but I can't! How I do?
    Thanks!

    Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  • I have just subscribed to Photoshop Photography Program, Lightroom works but Photoshop CC doesn't, I don't think it has down loaded, can anyone help please?

    I have just subscribed to Photoshop Photography Program, Lightroom works but Photoshop CC doesn't, I don't think it has down loaded, can anyone help please?

    HI,
    What error are you getting?
    You are having issues with installing Photoshop or launching it?
    -Pragya

  • When I left my former employer, Pollinate Agency, I bought a MacBook Pro with Acrobat Pro (version 9 or possibly 9.5) installed from the company. I recently had a serious computer crash, and needed to get all contents erased. The support provider didn't h

    When I left my former employer, Pollinate Agency, I bought a MacBook Pro with Acrobat Pro (version 9 or possibly 9.5) installed from the company. I recently had a serious computer crash, and needed to get all contents erased. The support provider didn't have my product key, so could not reinstall Acrobat Pro for me. Since then, I have gotten the product key sent to me from my former employer, [ REMOVED ] So I need help in re-downloading, installing and activating the Acrobat Pro software on this computer.

    Please remove the S/N immediately (I can't or would). Never post them online. As for download you can go to http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html on the right panel to get 9 pro. I am not sure there is a MAC version there, but that is the first place to go. If it is the proper version, then please back it up to CD and/or portable HD, not the system HD.

  • So my computer crashed and i had lost all my itunes purchases and dont know how to get them back, so my computer crashed and i had lost all my itunes purchases and dont know how to get them back

    so my computer crashed and i had lost all my itunes purchases and dont know how to get them back, so my computer crashed and i had lost all my itunes purchases and dont know how to get them back

    You have a backup of your computer, or at the very least of your iTunes media, correct?
    Simply copy your backup of your iTunes media into the iTunes library on your new computer.
    Connecting and syncing your device to the new computer without first recovering your iTunes media is a really, really, really bad idea.  iDevices are designed to ONLY sync with one computer.  When you plug your device into a new computer, it will wipe all media on the device when it syncs.  The only media you may be able to salvage and transfer to the new computer would be anything bought directly on the device.
    If you do not have a backup of your iTunes media, then you will want to either look at a way (using software from a third party company)  to either extract the media from you iDevice or your old computer (assuming the hard drive is not toast).

Maybe you are looking for