I purchased as a Download Lightroom 5.5, My pc got a virus. I saved Lightroom on ext. drive. I am trying to reload onto pc BUT it's asking me for a serial number..I cannot find receipt. Please help. I registered when I downloaded purchase.

Find your serial number quickly
You might want to develop a more secure system of saving your serial numbers and other critical information.

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I'm paying for my creative cloud (student version) and my after fx trial version is over but it keeps asking me for the serial number. What can i do?

I'm paying for my creative cloud (student version) and my after fx trial version is over but it keeps asking me for the serial number. What can i do?

Moving this discussion to the Creative Cloud Download & Install forum.
Anebz I would recommend fixing the connection error preventing the applications from contacting our activation server. You can find details on how to resolve the connection error at Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.

I paid for Lightroom and have been using it for over a year now. Ive just tried to open the app and it's asking me for a serial number.

I purchased LR just over a year ago, has been working fine until I tried to open the app this evening and it's now asking me for my serial number. There is also no past records of product purchase in my CC account. Has anyone had this problem before and how can I fix it as I am now back on a 30 day trial.

Have you subscribed to the creative cloud photography package?
If you have, does Lightroom show as being available to install from the CC application manager?
Did you update your Lightroom just before this problem started?
What operating system?

I purchased a creative cloud membership but it still asks me for a serial number when I try to open software

I had Photoshop CC, Dreamweaver CC, and Illustrator CC installed as a trial. The trial has now run out and I purchased an account for a full subscription to all adobe software, but in the creative cloud app it keeps prompting me as "your trial has expired" and when I click "license this software" it prompts me with a serial number screen. All uninstalled apps have a "try" or "buy" button next to them when I assume it should say "install" since I've paid for them.
Some things I've read on forums and have tried with no success:
uninstalling and reinstalling all apps including creative cloud desktop manager
used the adobe cleaner utility to clean all leftover adobe files, then tried reinstalling software
edited the hosts file to remove any additional lines.
changed my language settings to International english.
tried signing in and out
I was told this computer had pirated adobe software installed on it at one time. Not sure if this is responsible for why this has been so problematic. Please help, Ive spent hours trying to figure this out. ps i'm on a mac.

Jodie84,
I have just checked your account and found that you indeed have bought a Creative Cloud for Teams subscription but you have assigned the single seat to another user hence you ( If you are using your own Adobe ID ) are getting the trial error message.
Two options : Either reassign the seat to your self or add an additional seat and invite your self in the same Team.
Cheers,
Kartikay Sharma

Why is Logic pro (downloaded from mac app store) asking me for a serial number?

I recently bought this mac and haven't had any previous downloads on it. I've managed to download and install logic pro as well as the 2GB "essential" add-on. As I clicked to download the additional 19GB of extras it asked me for a serial number that it says would be on my packaging. I obviously don't have this. I quit logic and tried to open it again and it is asking me for the serial number just to get into logic. Really stuck on this one.

It's compatible. Note that there's an App Store (for iPhones, iPads and iPods touch) and a Mac App Store (for Macs, available since Mac OS X 10.6.6). Just open the Mac App Store and purchase Logic Pro 9

I have purchased the creative cloud complete for my company yet i can still only download trial versions as it asks me for a serial number when i only have the email invite. please advise

i have purchased the creative cloud complete for my company yet i can still only download trial versions as it asks me for a serial number when i only have the email invite. please advise

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

Aperture running in Mountain Lion. Now when I start Aperture it asks me for a Serial Number . Where can I find this as it was a download and I have no packaging?

I recently purchased Aperture from App store and this was running fine until I upgraded to Mountain Lion. Now when I start Aperture it asks me for a Serial Number . Where can I find this as it was a download and I have no packaging?

I also have this problem! Mine is also not from the App Store. I had purchased Aperture 1, then upgrades for both version 2 and version 3. It's annoying as it is, but I also have to enter my previous serial number as well since it was an upgrade.
Following this thread in the hopes that someone will have a solution.

I have purchased Production Premium CS4 Educational Version. Its serial number is not working. Please help...

I have purchased Production Premium CS4 Educational Version. Its serial number is not working. Please help...

If you recently purchased this then it is not likely to be a valid sale/purchase. Adobe does not sell older versions of their products and no one but Adobe provides student/teacher licensing. If you purchased this some time years ago and it is only recently that you find you are not able to reactivate it with the original serial number you can try contacting Adobe Support thru chat and see if they will be willing to work with you to resolve this.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

I have downloaded After Effects via the creative cloud, however it still asks me for a serial number, and I cannot log in to the licencing site.

I have downloaded After Effects via the creative cloud, however it still asks me for a serial number, and I cannot log in to the licencing site.
Please help

Jodie84,
I have just checked your account and found that you indeed have bought a Creative Cloud for Teams subscription but you have assigned the single seat to another user hence you ( If you are using your own Adobe ID ) are getting the trial error message.
Two options : Either reassign the seat to your self or add an additional seat and invite your self in the same Team.
Cheers,
Kartikay Sharma

I can't install photoshop CC as it asked me for a serial number but i do not know where to find that information, it was not in the initial email

i just payed for the photoshop service but cant download it, its asking me for a serial number but i cant find it anywhere? not in the email or by 'my products and services" ???

It sound like you have CC installed. Try using menu Help>Sign in ... To activate your subscription. Use the Adobe user id and Password your subscription is associated with.
You can sign in to Adobe.com find the My products and services link click on it and see your subscription listed there.

Please help me fix this problem it's driving me crazy. I have tried installing and reinstalling photoshop EXTENDED several time and each time i lunch it ask me for the serial number in which i entered it once entered nothing happens

Please help me fix this problem it's driving me crazy. I have tried installing and reinstalling photoshop EXTENDED several time and each time i lunch it ask me for the serial number in which i entered it once entered nothing happens

Hi Glenn,
Kindly try out the steps mentioned in the link below and see if you are able to serialize your software.
Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
Try Solution 2: Clean up cached user login information.
Please share the results after performing the steps.
Thanks,
Atul Saini

My Adobe X! trial expired I paid for a month to month subscription on MArch 13, 2015 but I could not activate it. The prompt is asking me for a serial number (which I wouldnt have since I downloaded the trial from the website. How do I activate it with my

My Adobe XI trial expired I paid for a month to month subscription on MArch 13, 2015 but I could not activate it. The prompt is asking me for a serial number (which I wouldnt have since I downloaded the trial from the website. How do I activate it with my Adobe ID? "activate with Adobe ID" is not an option on my screen. It only asks me for the serial number.

uninstall your acrobat XI.
if win os clean, Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
then dl the desktop cc app and use it to install your subscription acrobat XI, Creative Cloud Help | Creative Cloud for desktop

I have just purchased a subscription of Acrobat XI Pro, which I installed in my computer a long time ago, when I first tried it. Alas, I cannot open the application, which keeps asking me for a serial number I have not yet received. What the hell is going

I have just purchased a subscription of Acrobat XI Pro, which I installed in my computer a long time ago, when I first tried it. Alas, I cannot open the application, which keeps asking me for a serial number I have not yet received. What the hell is going on?

[discussion moved to Acrobat Installation & Update Issues forum.]

Encore asks me for a serial number to open. Help me , please.

Good morning.
I need to use Adobe Encore (Cs6 with Premiere CS6) but asks me for a serial number.
I have all the licenses of Creative Cloud.
Can you help?

Argh!
Try the forum for cloud install issues. I'll see if I can find it too. Not where I have my links.
I'm not finding what I thought was there;
Start here:
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq

Hi, I did the 30-day trial of indesign, now I bought the student package and when installing it they ask me for my serial number and I didn't get any.. please help!!!

Hi, I did the 30-day trial of indesign, now I bought the student package and when installing it they ask me for my serial number and I didn't get any.. please help!!!

We have received your payment - thank you! For your information are the details of the order here:
Ordering information:
Creative Cloud membership Photo Student and Teacher Edition (one-year)
74.00 DKK per. month
Order number[Removed by moderator]
18.50 DKK charges
Total payment today:
92.50 DKK

I purchased as a Download Lightroom 5.5, My pc got a virus. I saved Lightroom on ext. drive. I am trying to reload onto pc BUT it's asking me for a serial number..I cannot find receipt. Please help. I registered when I downloaded purchase.

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