I purchased bad boys 1 and 2 from the itunes store and they would not play so i restarted my laptop and now they are not on my itunes
i purchased bad boys 1 and 2 from the i tunes store but they would not play so i restarted my laptop and now they are not even on my itunes
Try:
- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Delete the songs and redownload:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Similar Messages
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For some reason every time I try to buy something from the App Store I receive a message that says to contact apple support and I can't purchase anything what should I do?
iTunes Support -
http://www.apple.com/support/itunes/ -
I just purchased Final Cut Pro from the App Store and it will not download to my computer. I try and install it from my purchases file but nothing happens. Any suggestions?
If it's in the purchased page and doesn't download, you should contact Apple.
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I have registered a credit card for purchasing apps from the app store. My bank has issued a new chip based card and now the 16 digit numbers have changed. How do I register the new card for flowless purchases?
Go to Apple Menu > App Store > View my account > sign in and then edit the payment details with the new card details.
I am assuming that your card and supporting bank are in the same country as your residential (billing) address and that you are using the App Store of that country. -
I'm now running OSX v. 10.6.8. I purchased OSX Mountain Lion from the app store & after about 40 minutes of "downloading" (started 40 or so minutes ago) my iMac restarted & I signed in. But OSX 10.6.8 is still there & the image of OSX Mountain Lion is in my dock with the caption "OSX Mountain Lion -- Paused" !!! ...Now ANOTHER 20 minutes have passed & no change nor other prompts nor info have come up!! WHAT'S GOING ON??? PLEASE HELP!!! ~~~THANK YOU!!!
THANKS SO VERY MUCH, mende1, for so quickly responding to my plea for HELP!!
I had never turned my iMac off so I still don't understand why the download paused, & when I looked in my Applications folder there was no Mountain Lion, but your words, "However, you can pause and resume the download as many times as you want" encouraged me to look deeper & try harder!! I clicked & double-clicked (& multi-clicked!) the Mtn Lion icon in my dock to no avail but finally, I clicked & HELD the click for about 7 seconds . . . . . . . & then a little pop-up came & asked me if I want to "Resume the download" or stop it!! So I slid the cursor over to "Resume..." & it's downloading again!! ~~I HOPE!! I guess 4.4 GB of OS update will take more than a little time to get in there!
~~~Again, THANK YOU so MUCH & God less you with a WONDERFUL time with your studies & future dreams!!! -
Purchase can be made from the app store yet I couldn't make any purchase from the game app (candy crush) directly, please kindly your help for further direction
Can I add my existing, licensed apps to my list of 'Purchases' on the Mac App Store so I don't have to buy them twice?
No. Only apps purchased from the App Store can be re downloaded for free including updates. -
I bought a Mac Book Pro retina display, Serial Number C02J*****2, on 8/11/2012. Unfortunately, I am unable to download updates from the App store.Whenever I tried to download updates, it shows me an error message, "we could not complete your request. there is an error in the App Store. Try again later (100). Your Apple ID has been disabled, contact iTune support". However,the problem still persists even after my password has been successfully reset. What is is the error in the app store? I really need help to resolve this issue.
Moreover,I also need help how to update to the mountain lion free of charge as my Mac pro is four(4) days old.
Sincerely
Asrat Kahsay
N.B. I'M not exactly sure the operating system is "Mac OS X v10.7.x". However, I do know for sure it's Mac OS X v10.7.4
<Edited by Host>The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
The OS X Mt Lion up-to-date program;
http://www.apple.com/osx/uptodate/ -
I simply do not want to pay twice for the same high end game, and yes the purchase will be coming from the same Apple Account.
Alright, thanks. Look like I'll just keep steering away on my iPhone.
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I purchased Mountain Lion online from the App store but it won't download
I purchased Mountain Lion from the App Store, and after 2 days it still hasn't downloaded. The download appears to have frozen.
Has anyone else had this problem?Welcome to the Apple Support Communities
First of all, restart your Mac and resume the download. To resume the download, open App Store > Purchases, and press the Resume button next to OS X Mountain Lion.
If it doesn't work, open Finder, go to Applications folder and delete the OS X Mountain Lion installer. Then, open App Store > Purchases, and download Mountain Lion again -
I want to purchase an gaming app from the appstore. However if i install it and later want to install another app or application from elsewhere do I get to keep the app or does it disappear. So would I need to re-purchase the app or does it stay in a purchased section so you can install, uninstall and reinstall etc when you want.
Thank YouOnce it is installed you should have no reason to uninstall it.
However, if you, accidentally or on purpose uninstall it, as a paid app you should be able to reinstall. But having said that, it would probably depend on whether that app was still available in your country's App Store.
So better to just keep it. -
See above
Hi, oldhairbandrocker.
Thank you for visiting Apple Support Communities.
If you are wanting to download purchases not in your iTunes library, this article will walk through that process.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
Cheers,
Jason H. -
I don't understand why it is asking for billing details for the purchase of a free app. do not have a credit card handy.
If you didn't setp your iTunes account, from the beginning, without a credit card, you'll have to either add a credit card to your account or redeem an iTunes gift card, regardless of whether the app is free or not.
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Can someone help me, I purchased the game dungeon hunter alliance froom the app store and accidentally hit the x button instead of the install button so now how can I install the game to my computer macbook
Hi ...
You accidentally "hid" the purchase ..
Follow the instructions here. Mac App Store: Hiding and unhiding purchases
Once the app is available ...
How to re download apps from the Mac App Store:
Open the App Store. From the menu bar click Store > Sign In
Click Purchases from the top of the App Store window.
Select which apps you want to re download. Then right or control click where you see Installed then click Install.
Make sure and use the same Apple ID used for the original purchase. -
Anyone who can help me find out how and who I contact for anrefund of an app purchase, seems I've been stung like several others and managed to buy an app labelled in smaller print as handbooks for microsoft and nit the package ibthought and feel this is unfair of apple to allow this company to trade on the app store with so many complaints and I certainly am not happy that I have paid £16 for this utter rubbish!,,
Please help :-(FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
Cheers, Tom -
I would just like to know why Itunes isn't the be all/end all when it comes to being the center of anyone's home entertainment system?
I would also like to know why Itunes hasn't changed ANY in many years?
Just curious ...
GregIt has changed and it is bloated enough as it is. Since the early days they have added Ping, Match, Genius, a whole media store interface, concomitant movie playing, the whole syncing business with a multitude of i-devices.
There is no need to add a DVD player since DVD Player stands alone quite nicely as it is. Additionally Apple is phasing out DVDs (note the demise of iDVD, all software now being downloads only, and the disappearance of DVD drives from newer models) since of course you're supposed to just get your movies from the iTunes Store.
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