I purchased CC full version yesterday but they are asking me to complete the profile.

I purchased CC full version yesterday but they are asking me to complete the profile. I was supposed to put school information. what should i do?

Some links that may help
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
what is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud/topics/getting-started.html
And some that are education specific
http://www.adobe.com/products/creativecloud/students.edu.html
http://www.adobe.com/products/creativecloud/buying-guide-education.html
http://www.adobe.com/education/students/student-eligibility-guide.edu.html
ID Proof http://www.adobe.com/store/au_edu/academic_id.html

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I am making an iMovie trailer on my iPad 3(updated) and I recorded a few clips on my iPad Camera but they are not being detected on the iMovie Videos section. How can I make them show up?

I am making an iMovie Trailer on my iPad 3 (updated) and I recorded a few clips using my iPad Camera but they are not being detected on the iMovie Videos scetion. How can I make them appear so I can use them in my trailer?

Hi Stuck-in-NY,
If you are looking to transfer your purchases to your computer, you may find the following article helpful:
Apple Support: Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Regards,
- Brenden

Hi. I am trying to install the photoshop element 12 tryal for 30 days. But they are asking me the serial number and i don t have it.

hi. I am trying to install the photoshop element 12 tryal for 30 days. But they are asking me the serial number and i don t have it.

Peter,
Apple doesn't sell iWork that way anymore.
You have to get it from the Mac App Store if you want to purchase from Apple, or purchase a disk from a software retailler like Amazon. They're quite cheap online now.
If you do purchase an iWork '09 disk, you will need to trash the trial copy and any plist files it has generated before you install it.
Jerry

I want to Facetime my Ipad from my Iphone but they are both set up with the same Apple id. Do I need to create a new id for one of them in order to facetime with the other?

I want to Facetime my Ipad from my Iphone but they are both set up with the same Apple id. Do I need to create a new id for one of them in order to facetime with the other?

You should be able to call the iPad using your Apple ID from the iPhone. When calling from iPad use the iPhone's phone number to initiate the call.

HT2731 I wana creat an apple I'd , but they are asking me for my credit card detail. How do i creat an apple I'd without giving any credit card detail

I wana creat an apple I'd , but they are asking me for my credit card detail. How do i creat an apple I'd without giving any credit card detail

Read this knowledge base article for help with that.

I cannot receive texts on my phone. They are coming into my iPad. What happened? I can send texts, but they are now green and not the blue color. ??

I cannot receive texts on my phone. They are coming into my iPad. What happened? I can send texts, but they are now green and not the blue color. ??

Turn iMessage on for your devices.
Settings > Messages > iMessage.

I am trying to transfer my movies (mp4 files) to my IPad, but they are not showing up on the IPad. I have 13 movies showing on my IPad that they are in ICloud. I've sync'd the movies I want to the IPad, but only one is showing under the "movies" folder. ?

I have been trying to transfer some different movies from my PC to my IPad, but they are not showing in the "movie" folder. I have sync'd the movies (these are mp4 files) that I wanted transfered, but only one is showing in the folder. There are 13 other movies in the folder that have the ICloud symbol in the corner of their picture. I understand that I can pull those movies from ICloud any time I want to watch them, but I want to watch the ones that I've just sync'd with my IPad. How do I find them? After I checked the movies I wanted, I "applied" them and watched it sync and copy the wanted movies to my IPad. Now what? Thanks.

There are some good programs that you could use to convert the format, Handbrake or Mpegstreamclip are two good free ones. Convert them to MP4 and then try importing them again.

Deleted videos from iphoto but they are still showing up in the finder?

I deleted all of my videos from iPhoto and moved them to an external hard drive because I wanted to free up some space on my MacBook Air. The files are no longer visible in the iPhoto application, but for some reason, when I look at the storage space on my computer, it is still showing that I have 8GB of movies on my computer. If I search in the Finder, it is showing that a lot of these videos that I deleted from iPhoto are still in a "Masters" folder in iPhoto. I am confused, though, because if I open iPhoto, the videos are not in there. I want these video files to be deleted for good - can I just go in to the "Masters" folder in the Finder and delete them there? I've read not to delete anything from iPhoto in the Finder, though. So, getting very frustrated because I'm not sure why these files aren't fully deleted off my computer. Any suggestions?

Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Repair Database. If that doesn't help, then try again, this time using Rebuild Database.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. (In early versions of Library Manager it's the File -> Rebuild command. In later versions it's under the Library menu.)
This will create an entirely new library. It will then copy (or try to) your photos and all the associated metadata and versions to this new Library, and arrange it as close as it can to what you had in the damaged Library. It does this based on information it finds in the iPhoto sharing mechanism - but that means that things not shared won't be there, so no slideshows, books or calendars, for instance - but it should get all your events, albums and keywords, faces and places back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.
Regards
TD

No bookmarks show in the Library (Show All Bookmarks" but they are listed under Bookmarks on the right side of the screen.

All bookmarks are listed in the Bookmark menu (right side of Firefox 19). When I select "Show All Bookmarks", the library comes up, but there are no folders or bookmakrs in the left pane. Entering anything in the search window turns up nothing.
I already uninstalled and reinstalled Firefox, same problem. I also use XMarks to sync my bookmarks, but I've never had a problem with that.

By default the bookmark folders are
*Bookmarks Toolbar - these will show on the bookmarks toolbar when you display it
*Bookmarks Menu
*Unsorted Bookmarks
You may create further subfolders within any of those, and add separators. Bookmarks may be dragged and dropped or coped between folders. The arrowhead alongside the folder name in the sidebar, menu or library allows you to expand the folder to see the content.
*https://support.mozilla.org/en-US/kb/use-bookmarks-to-save-and-organize-websites
*http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox
Addons
*https://addons.mozilla.org/firefox/addon/places-maintenance/

My iPad fell off the bed. Now when I turn it on there is a red backlight and then the images come on, but they are not like before. The picture colors are distorted. Can this problem be rectified?

Having problems with my iPad after it fell of the bed. When I turn it on there is a red backlight, then the screen comes on. Even then the page does not look right. Images are distorted and there are patches of red in the images. What does this mean? Can the problem be rectified?

I would take it to the Apple store but some people have been having luck holding their iPad upside down and smacking it on it's back. Be careful, good luck.

HT1349 I am loading pictures in the photo steam photo but they are not being uploaded to the cloud. I have enabled the pictures on the windows PC but how do I "force" the upload?

I am loading pictures in the photo stream folder but theya er not being uploaded to the cloud. How do I "force" the upload from the PC to the cloud? I have followed the instructions and enabled the photo stream with the correct folder on the PC...

Apply the two fixes below in order as needed:
Fix #1
1 - launch iPhoto with the Command+Option keys held down and rebuild the library.
2 - run Option #4 to rebuild the database followed by Option #1 if necessary.
Fix #2
Using iPhoto Library Manager to Rebuild Your iPhoto Library
1 - download iPhoto Library Manager and launch.
2 - click on the Add Library button and select the library you want to add in the selection window..
3 - Now that the library is listed in the left hand pane of iPLM, click on your library and go to the Library ➙ Rebuild Library menu option.
4 - In the next window name the new library and select the location you want it to be placed.
5 - Click on the Create button.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments but not books, calendars or slideshows. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.
OT

HT1349 I used the 30 day trial of IWork and want to purchase it. But they are asking for my serial number. I don't have one? I signed up on line, and don't have a box with a number. What do I do?

I need help locating a serial number for the 30 day trial of IWork. I would like to purchase it but can't get beyond that point. If it was emailed to me I don't have it anymore. How can I purchase the product?

Peter,
Apple doesn't sell iWork that way anymore.
You have to get it from the Mac App Store if you want to purchase from Apple, or purchase a disk from a software retailler like Amazon. They're quite cheap online now.
If you do purchase an iWork '09 disk, you will need to trash the trial copy and any plist files it has generated before you install it.
Jerry

HT1727 I downloaded my previous song purchases to my new MacBook and they are all only parts of the songs.. How can I fix this?

I downloaded my previously purchased songs to my new macbook, but only parts of each song are available. How do I fix this problem?

Delete the Song(s) and re-download...
See Here > Download Past Purchases
http://support.apple.com/kb/HT2519
If no joy... Contact iTunes Customer Service
Apple Support iTunes Store Contact Us

Bank of America website will not let me log in because it says that cookies are disabled. But they are enabled.

I cannot log in to my Bank of America account. The website says that my cookies are disabled but they are enabled. What is the problem?

Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
* Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
* Tools > Options > Privacy > Cookies: "Show Cookies"
See also:
* http://kb.mozillazine.org/Websites_report_cookies_are_disabled
There are other things that need your attention.
Your above posted system details show outdated plugin(s) with known security and stability risks that you should update.
*Shockwave Flash 10.0 r32
Update the Flash plugin to the latest version.
*https://support.mozilla.com/kb/Managing+the+Flash+plugin
*http://kb.mozillazine.org/Flash
*http://www.adobe.com/software/flash/about/

I save my websites, but they are gone when I turn on the computer

I save my websites before turning off the computer, but they are gone when I turn the computer back on.

When you log out or shut down, there will be a checkbox that asks you if you want to reopen windows when you log in. Just uncheck this box. If that isn't it, you may have login items turned on. Go to System Preferences>Users and Groups and then under your name click the Login Itens tab. Make sure nothing is there.
If you want to stop windows from restoring when you open applications (so for example when you open Safari it doesn't open the 50 tab page you just had open when you quit) go to SystemPreferences>General and then hit the checkbox that says Close windows when quitting an application.

I purchased CC full version yesterday but they are asking me to complete the profile.

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