I purchased "Contacts to Excel..." from Amaira Soft - but no License Key provided - Error Id: 30511

I have just purchased "Contacts to Excel - Professional Edition. Backup and Restore Contacts from Excel" from Amaira Soft, but was informed by my Blackberry that it was "unable to obtain license key" and that I should contact www.blackberry.com/appworld/support quoting Error Id 30511. I then received an e-mail from [email protected] saying that I have been charged for the software! When I visited the Balckberry website for support and any listing under Error Id 30511 I found;
"Cause:
The dynamic license key is not being generated for this application.
Resolution:
Contact the software vendor to have a license key generated."
I then tried to contact [email protected] to obtain a license key, however the link does not work. Has anyone had this problem? How can I get my license key? More importantly how can Blackberry charge me for an incomplete sale?
stormcut

stormcut wrote:
I then tried to contact [email protected] to obtain a license key, however the link does not work. Has anyone had this problem? How can I get my license key? More importantly how can Blackberry charge me for an incomplete sale?
What link does not work?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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