I purchased Creative Cloud about two weeks ago and HAVE NOT been able to download...

I was able to snag AI and PS CC but ever since downloading those the day I purchased I have errors when I try to download anything else. Regardless of doing it through the webpage or the desktop app. I have a mid-2012 macbook pro 15" running mavericks,

Kelkdesign for information on how to resolve download errors please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

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My macbook crashed about two weeks ago and I had icloud already set up. How do I go about retrieving the music and images? Please, help me. I had over 10gb of music on that computer and the only place it was backup was icloud. Thanks.

My macbook crashed about two weeks ago and I had icloud already set up. How do I go about retrieving the music and images? Please, help me. I had over 10gb of music on that computer and the only place it was backup was icloud. Thanks.

I hate to say this, but unless you are paying the 25 bucks you cannot back up your library to the cloud.
All you can do is back up the items you "purchased" from Apple.
iTunes Match
For $24.99/year you’ll get access to all your iTunesmusic including tunes you ripped from CDs or “borrowed” from anonymous friends. It scans your library to see if the song exists in iTunes’ 18 million song catalog and if it does it’ll stream it to you at 256 kbps. If your song is not in iTunes then it’ll be uploaded to iCloud at whatever rate it is on your device where it can be streamed for your listening pleasure. I cannot find any information on how to restore a library, however
Best of luck

I allowed Apple updates about two weeks ago and now Safari is way too slow. I have tried using Airport and Ethernet and the problem is the same. Yesterday, I updgraded to Safari 5.1 and the problem is now worse. Any solutions?

I allowed Apple updates about two weeks ago and now Safari is way too slow. I have tried using Airport and Ethernet and the problem is the same. Yesterday, I upgraded to Safari 5.1 and now the problem is worse. Any solutions?

I can't stand peremptory affirmations like "Nothing is wrong with Safari".
Thousands of users can't be wrong (see the discussions).
If I read you the right way, it's never software' fault, it's the user who's the culprit.
Amazing!
In this very case, the fact is we can't give to "christinefromfonthill" a good solution because weren't sitting in front of her Mac.
You give her a good advice which could, perhaps, lead to an improvement.
But must also admit that Safari is a very slow browser compared to Firefox or Chrome.
And you can't ignore all the problems which arose when upgrading to Lion and were related to the new build and specs of Safari 5.1.
The best example is the apparition of "garbage type" (use of Last Resort font) when reading numerous sites. This never occured before and is the direct consequence of Safari compliance to Web Open Type. This standard prohibits the use of Type 1 Postscript Fonts and is the reason why so many people are in trouble.
I use a Mac for more than 25 years.
I am a very "clean" user who hates the bells and whistles of third party.
My Mac is always up-to-date and despite all my Mac loving care, I run into some problems.
Imagine the nightmare which can occurs for the vulgum pecus who isn't, by definition, a power user aware of all the requirements for running a System in optimal conditions.
May be Safari is one step in advance on its time but lambda users are paying the price for it.

I purchased an upgrade to Lightroom 5 about 2 hours ago, and have not received any emails

I purchased an upgrade to Lightroom 5 about 2 hours ago, and have not received any emails

Sometimes, the e-mails wind up accidentally in your Trash or Junk folder. Check there.

I paid but i have not been able to download adobe creative cloud programs

I paid but I have not been able to download adobe creative cloud programs but my credit card details and payment have disappeared from my account.

Does your Cloud subscription show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
This is an open forum, not Adobe support... you need Adobe staff support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

I purchased a replacement PC and have not been able to install/activate my Adobe Acrobat 7.0 Professional. Any suggestions.

I purchased a replacement PC and have not been able to install/activate my Adobe Acrobat 7.0 Professional. Any suggestions?

You need to install a special version using a special serial number... see the following:
Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3 -
http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l

HT1695 I have owner my iPad for approx six months. I have been connected to the Internet from my home thru my Wifi with no problems. Suddenly four days ago I have not been able to get my IPad to connect to my home wireless. All other computers in my home

To follow up on my question. Only because this is the first time I am using this forum.
I have owned the iPad for approximately six months.
I have been using the iPad at home thru my wireless network, no problems.
In addition to my IPad I connect to the intent with my laptop, and my cell phone. No problem.
Suddenly approximately five days ago I have not been able to connect my IPad to the Internet. Laptop and cell phone still connect.
However when I leave my home I am able to connect my IPad from the Public Library and from Starbucks.
Can anyone give me some advice on how to get connected from my home.
Not sure how or when I can expect a response to this problem.
Thanks
Bill
<Email Edited by Host>

Thanks, however I am not familiar with the Sleep and Homekey buttons on my IPad.
What I plan to do when I get home from Starbucks is, Settings/general/Reset/reset network
I have rebooted my router no luck.
Am I missing something on not knowing about the Sleep and Homekey?
Thanks,
Bill

For over 2 weeks now,i have not been able to use my itunes on my 2 laptops. it been giving me an error report of invalid signature.

For over 2 weeks now,i have not been able to use my itunes on my 2 laptops. it been giving me an error report of invalid signature.

Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Try each of these in order until the issue is resolved.

Purchased Mountain Lion about a week ago and still cannot redeem it from Apple Store. Getting a "please try again later" error?

Guys,
I have Lion. I have software that is not yet ready for Yosemite and I need to download video editing software that will only run on Mountain Lion and above. With this in mind, I purchased Mountain Lion online LAST WEEK. I received the secure email/pdf and tried to redeem it from Apple Store. I keep getting this message: "This item is being modified. Please try again later". That was about 6 DAYS AGO. I gave it some time and tried today and I am still getting this message.
What is going on? Called customer service and got disconnected twice (I don't think intentionally though). The third person had more info on this and it seems that Apple is just finding out about this and it may be related to the Watch rollout. Why don't Apple people say something? I check online and my order says "complete" but I have not received what I paid for and there's an error occurring. Now I am just here waiting to see if and when I can get this software.
Can someone provide more info on this? Is there another way to get Mountain Lion? Is it available on disc?
Without the OS upgrade I cannot use the video editing software.

App Store support. There is troubleshooting and a contact link.
Support

The "Clear Recent History" setting under "Tools" suddenly stopped working about two weeks ago and is still not working with version 8.0. I am running Mac OX 10.6.8 on a desktop

Until a couple of weeks ago I could clear my history under the "Tools" setting.
Now the only way I am able to clear history is to open the history, select all, and then delete---all manually.

Dear cor-el:
I did restart in Safe Mode; however, I DID make change in the Safe Mode restart window, resetting to defaults.
Not only did this not help, but now it is worse, as my history won't show up when I click "Show All History" so I am unable to clear history even manually.
Did I misunderstand your suggestion? I've been using Firefox with various versions of OX 10 for years w/o such a problem, and now have so many bookmarks on Firefox that I hate to abandon the browser.
However, I do not wish to have a permanent, unclearable history.
Below is a screenshot of how the Safe Mode page appeared.

I have purchased Adobe Photoshop Elements 13 on Jan 24th and have not been able to install it.PLEASE PLEASE HELP ME!

I am very frustrated and disgusted as I had purchased Elements 13 on Jan 24th and I have tried everything to download it and all to no avail, I have called for support and they were to call me back and still no phone call, I have tried over and over again to follow the directions but still to no avail, IS THERE PLEASE SOMEONE WHO CAN GUIDE ME THROUGH THIS AS I AM ABOUT TO GIVE UP ON ADOBE.
THANK YOU
ANNE

Ok, Anne.
Get the eye fixed first. Follow Barbara B's suggestion.
The problem is that download. Try to get an installation disk from Adobe ?
Ps. My wife has used Elements 6 for 5 years without an issue, but, it was installed using the . Adobe Software disk. We found 13 was really not much better..as there was a problem with converting Canon RAW CR2 files to jpeg
If all fails you could return it for a refund which they will honour.. I did it with Adobe Premiere Pro CS5.5 ,which did not have a stabilizer and could not handle anamorphic HD very well.. When the upgrade came it fixed everything and has run perfectly for nearly 5 years.
You should be very pleased with Adobe Photoshop Elements 13, when you get it operating. We have run Photoshop Elements for over 10 years and it is faultless, Nearly as good as ADOBE Photoshop Pro which is easier to use and over 10,000 + images have been processed .
Incidentally, both Yahoo with Flicker, Flickr: bobdixphotographer's Photostream and Google Photos+ (PICASA) Photos - Google+ have inbuilt editors for free, but, there are limitations.
Regards,
Bob Dix Photographer/ Video Editor
AUSTRALIA

I purchased a bundled product yesterday but have not been able to download Premier Elements 11.

I have been having trouble downloading a product purchased yesterday and was told that I needed to speak with technical support

You can contact Customer Care at 8008336687 or Chat Support at : http://www.adobe.com/support/chat/ivrchat.html
What problem are you facing downloading the software?
Do you get any errors ?

I created subfolders off of my inbox about a year ago and have sucessfully been using them. Two days ago they disappeard. They are still on ISP server.

The folders on my ISP's server still contain what I put in them. I have not received any error messages. This is for 3 subfolders. Also, the quantitity # in my inbox changed to a much larger # when this happened, and no, the contents of the missing subfolders have not moved into my inbox.

Do not forget to compact your folders.

HT1386 I purchased a ringtone on March 18, 2014 and have yet been successful at downloading it to my phone. I've tried numerous suggestions - synching via connection to PC, labeling tone 1 of 1 and iTunes...nothing has worked.

I purchased a ringtone from iTunes on 3/18/14. It never showed up on my iPhone, however it does show up on my pc and iPad. Ive tried numerous suggestions including a plugging my phone into the PC and syncing, relabeling the tones 1 of 1, trying to sync and transfer purchases multiple times...nothing is working. Does anyone have any suggestions?
Thank you.
Gigi

I am Gigi,
Welcome to the Support Communities!
Did you purchase the ringtone from your iPhone? The article below will explain what should have happened when you did. If you are still not able to access this purchase, I've included a link to the iTunes Store Support team for you.
The article below will explain where to find the ringtone you purchased on your iPhone and how to assign it to a Contact:
iTunes: Using the iTunes Store for iPhone, iPad, and iPod touch
http://support.apple.com/kb/ht1491
Tones
You can't purchase ringtones and alert tones from your computer, but you can purchase them using your iOS device with iOS 5 or later. You can purchase tones on iPad, iPhone (3GS or later), and iPod touch (4th generation or later).
To locate tones in iTunes on an iOS device:
Tap the iTunes Store app.
Tap Tones. If Tones isn't visible, tap More > Tones.
Browse for tones. Once you purchase a tone, a dialog appears.
Choose to set your new tone as your default ringtone or assign it to a contact. If you don't want to do anything with the tone, tap Done.
Tones you purchase using your iOS device sync to your iTunes library when you connect your device to your computer. You can find tones on your device in Settings > Sounds. In the Sounds and Vibration Patterns section, tap on Ringtone. Then scroll to the top of the list to see your custom ringtones.
If you don't assign a ringtone at the time you purchase it, you can always add it to a contact later:
Set a special ringtone for a contact - Phone - iPhone Basics - Apple Support
http://support.apple.com/kb/TI16
In Contacts, choose a contact, tap Edit, then tap Ringtone. Select the ringtone you'd like to hear when that person calls.
Download past purchases
http://support.apple.com/kb/HT2519
Audiobooks, ringtones, and tones
If you made a backup of these items on your Mac or PC, you can sync the itemsto your iOS device. You can't download these items again from iTunes in the Cloud.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
- Judy

I have not been able to download previous purchases since the new update. I keep getting a message that says this computer is associated with an APPLEID and that I can download previous purchases again in 82 days with a different ID?? I only have ONE ID

I keep getting a message that says my computer is associated with an APPLE ID?? That I can download previous purchases again in 82 days with a different ID? I don't understand why it wont allow me to download previous purchases?? I never had this problem before the 10.5 update. I have emailed their help panel numerious times and they never do anything that remedies the problem?? I only have one computer and one ID I just dont understand what the problem is. I use a 3G connection to download music and sometimes the songs are not completely downloaded too and when I cant redownload them its like a waste of money.. I am so discouraged!!! Has any of you had this problem or know what I can do to fix this problem?? Thanks!!!

Hi Bander Bunny!
I have a couple of articles that should be able to help you troubleshoot this issue a little further. You may want to try uninstalling and reinstalling iTunes first. This has to be done in a specific manner, and this article can help you do that:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/ht1923
Another option is that you may want to try syncing your iPod nano manually. Here's is an article that pertains to manually managing the content of your iPod nano:
Managing content manually on iPhone, iPad, and iPod
http://support.apple.com/kb/ht1535
It's also possible that this issue resides with your iPod nano. Here is a website that will help you troubleshoot the iPod nano:
Apple - Support - iPod Troubleshooting Assistants
http://www.apple.com/support/ipod/five_rs/
Thanks for using the Apple Support Communities. Have a good one!
-Braden

I purchased Creative Cloud about two weeks ago and HAVE NOT been able to download...

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