I purchased creative cloud and installed photoshop and lightroom. It says I have the trial...

Why does it say I have the trial after purchasing CC and downloading Photoshop and Lightroom?

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

Similar Messages

  • Creative Cloud not installing on my mac. it says (Error code: A12E5)

    Creative Cloud not installing on my mac. it says (Error code: A12E5). What do I do?

    Hi luelalamirew,
    Welcome to the Community!
    A12E5 is a download error. Please follow the mentioned steps:
    Mac:
    Navigate to Library/Application Support/Adobe/OOBE and rename to OOBE.old .
    Navigate to Applications/Utilities and trash Application Manager and Creative Cloud desktop folder.
    Download and install CC desktop again. If still the issue persists then restart Mac in safe boot and try installing again: http://helpx.adobe.com/x-productkb/global/start-safe-boot-mode-mac.htm l .
    Cheers!
    Ankit

  • I purchased Creative Cloud for two computers.  OK on first one.  The second one

    I purchased Creative Cloud for two computers.  OK on first one.  The second one
    asks for a serial number?...All I have is an order Number:  C0128012167.
    How can you help me?  Please!  Right now I have half of what I purchased!!!

    Hi JrBieb33,
    Please follow the steps suggested in the below link and that should help you.
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    Thanks
    Manish

  • I'm installing Creative Cloud on a MAC OSX 10.6.8   I have the 'installing window' displaying that it is about 95% complete but hasn't moved in 30 minutes; cannot quit it either...cancel button doesn't work, can't esc. What's up?

    I'm installing Creative Cloud on a MAC OSX 10.6.8   I have the 'installing window' displaying that it is about 95% complete but hasn't moved in 30 minutes; cannot quit it either...cancel button doesn't work, can't esc. What's up?

    I'm installing Creative Cloud on a MAC OSX 10.6.8
    You'll have to upgrade your operating system first.
    Most, if not all, Cloud apps require at least OS X 10.7.

  • I purchased Creative Cloud Photograher option today and have not gotten a link for the Kelby One?

    I purchase the Creative Cloud Photographer option today and got a receipt and downloaded Photoshop and Lightroom but have not gotten the advertised Kelby One training link. What should I do to get it?

    Moving this discussion to the Adobe Creative Cloud forum.
    Skips_shots I would recommend contacting our support team directly at Contact Customer Care as opposed to posting in a public forum regarding this topic.

  • Creative Cloud: Problems installing Photoshop CS6

    I have a license to Creative Cloud but I have problems installing and running Photoshop CS6. When I launch the program it says I can test Photoshop Extended for 30 days but then I need to buy a license. Additional information: 1) I did have Photoshop CS6 beta installed before. Now it is uninstalled (in the correct way from the Control Panel) but still same problem 2) All other Creative Cloud programs install and launch without problems. How do I solve this?

    I tried to follow the advice. I removed all Creative Cloud programs. I
    then cleaned twice using the cleaning options 3: Creative Cloud and
    then 7: CS6. Then re-installed Adobe Application Manager and then
    re-installed Photoshop CS6. Still same problem.
    I have NOT yet tried to un-installed my old CS 5.5 Design Standard
    package.I have also not un-installed my Lightroom 4. Is it necessary
    also to remove those programs?
    Kind regards
    Jens

  • Just purchased and installed photoshop and everytime i try to open it it says "windows has encountered a problem and must close the program" anyone else have this problem?

    I have just purchased the photography package on my windows 8 computer and everytime I open photoshop an error message pops up saying that windows has encountered a problem and needs to close the program. I am really frustrated that this is happening after I purchased this plan and would like to be able to use the product I have purchased

    +1 to Chris' assessment.
    Keep in mind that it's your responsibility to provide a problem-free working environment on your computer for Photoshop, and system software (such as display drivers) can have problems.
    Look in your Windows Event Logs (specifically, your Application Log) for the info requested above on the specific crashes.
    -Noel

  • Is there any "simple" documentation on the steps to download and install Photoshop and Premiere Elements V13?  The downloads seems to work but there's nothing clear on what do you do next.

    I've been messing with computers since 1958 and I've never seen such a mess as trying to download and install the recently purchased copies of Photoshop and Premiere Elements Version 13.  Slow downloads?  Sure, but I can live with that.  But once downloaded, what next?  Look for a xxx.exe file somewhere in the pile?  Read the "ReadMe" file?  All I seem to get is unzipping some files with nothing leading me into the proper steps.  I can't even seem to get off the ground.  Everything I touch unzips and just lies there.  I hate to think I've gone dumb after all of these years, but "user friendly" this is not.  My "Your order confirmation" sheet gives me "Follow the instructions below to start using it today" and the first three steps work as you'd expect.  Step 4 states "After you have completed the download process, your serial number will be displayed in the download center."  Step 5 is "You can log back into 'Adobe Account Management' in the future to re-download your product or retrieve your serial number. ...."  I have no problem with my serial number but there seems to be a lot missing between Steps 4 and 5.  It would be nice to have this information as pretty standard "stuff.  Computers are supposed to do super stuff without a lot of time-consuming problems with a simple process like installing the software.  I'm feeling a bit hostile about this but it is a time-consuming, frustrating process.

    Justin created a guide to using Favorites. It will help you a lot with what you seek. He has a link to it in this thread.
    http://forums.verizon.com/t5/FiOS-TV-Technical-Assistance/Exploiting-FiOS-TV-Favorites/m-p/9935

  • Using a Mac, just downloaded and installed Photoshop 13.  EVERY TIME I open the new file menu and try to select a photo to edit, Photoshop crashes.  I have uninstalled and reinstalled, and it is still doing it!

    What do I need to do to stop the crashing?  Have had all previous versions of Photoshop, and never had this issue.  Please help!!!

    First try the easy fix. Go to the editor preferences>general, click this button, and restart the editor:

  • I've got Creative Cloud registered but Photoshop CC keeps on asking to start a trial

    Hello,
    Everytime I start Photoshop CC, it asks me to start a trial version instead or become a member. But I'm a paying Creative Cloud member at the moment. I'm logged in to Creative Cloud when I start Photoshop. Adobe CC does work on another new computer. What can be the issue? I've had other Adobe products registrered in the past but I can't exactly recall which versions they were (I had some other version of Photoshop registered before).
    The is the message I get (in Dutch):
    Before I see this screen I first get a screen where I have to confirm that I'm logged in with the right ID and then I have to accept the terms. After that this screen pops up.

    Thanks for your answer. The install is already up-to-date (I also just downloaded it a couple of days), but it doesn't offer any updates at all.
    I tried installing the 'Adobe Application Manager' software, but it doesn't work...
    I shows the installer but then doesn't install anything. I tried installing it on the troubling workstation (Win 7) and on my own workstation (Win 8) and on neither workstation did it install properly.
    As you can see nothing is installed. I also can't find it in the Program Files folder on any computer. Adobe Support Advisor didn't find any problems either.

  • Need to remove photshop and elements 8 from this old win xp computer and install it on new computer. I have the hard copy of the program, howeve registration here may prevent me from re-installing

    how can I remove photoshop and elements 8 from this older computer and install on new computer when it arrives

    You uninstall using the Windows control panel, and you install the same way you did on your old computer... put the disc in the drive and follow the onscreen instructions
    Also, unless you are asking about CLOUD programs, you will do better in the specific program forums
    Photoshop General Discussion
    Community: Premiere Elements | Adobe Community
    Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements

  • I just installed yosemite on my mcb pro mid 2012 and installed win8.1 with bootcamp. now i have the problem, when i'm using windows i don't see my mac partition in the "computer" window. there is only the "bootcamp (c;) partition? what's the problem?

    i just installed yosemite on my mcb pro mid 2012 with a clean install. so i only had the new os x yosemite running on my mac. everything went perfect. than i installed win8.1 with the bootcamp assistant and also everything went perfect.
    But here's the Problem:
    When i'm using Windows 8.1 and i go to the "Computer" window where i can find my hdd partition "Bootcamp (c;) there is only this Partition. the mac Partition is missing.
    so i am not able to read the files on my mac Partition.
    Before i installed yosemite and win8.1, i was running mavericks and win7 on my macbook pro and i haven't had this Problem. i was able to see and read my mac Partition also on Windows 8.1???
    is there any solution for this Problem???
    greez c

    "Before i installed yosemite and win8.1, i was running mavericks and win7 on my macbook pro and i haven't had this Problem. i was able to see and read my mac Partition also on Windows 8.1???"
    Sorry there's a mistake in the sentence!
    i mean:
    "Before i installed yosemite and win8.1, i was running mavericks and win7 on my macbook pro and i haven't had this Problem. i was able to see and read my mac Partition also on Windows 7???"

  • Photoshop CC keeps telling me I have the trial version

    I signed up for the Photoshop CC $10/month deal.  At least once a week I cannot open Photoshop (most often when I'm opening a file from Lightroom into Photoshop), and a message box appears telling me to sign into my Adobe account in order to use the trial version of Photoshop CC.  When I do this, I get another message telling me to update my account and register my product.  Photoshop  is registered, my account is already up to date, and I'm not using the trial version.  When this sequence occurs the only way I can use Photoshop is to sign into my Adobe account.  But I will soon be traveling where I will not have Internet access.  If this "trial" sequence happens during that time, I will not be able to use Photoshop.  Any suggestions?  Adobe Chat did not help.  Windows 7, 32 GB RAM, etc. etc.

    Hi John
    Many thanks for taking the trouble to respond. I've followed your instructions and so far so good - although the issue didn't happen every time I used PS so I guess time will tell.
    A couple of questions if you have time.
    Do you delete the cache.db file every time before you begin to use PS or did you do it just the once and everything has worked ok since?
    Secondly, when you say you only update from within PS what do you mean? I'm afaid I'm a bit of a dinosaur when it comes to computers - wrongly it seems I assume they will always do what they are supposed to do!
    Thanks again for your help
    Ian

  • The new creative cloud libraries in Photoshop and Illustrator CC won't connect. Any suggestions?

    In both Illustrator CC and Photoshop CC I get the same message. "Sorry, we couldn't connect to the server. Using retry does no good. I am signed in in both Illustrator and Photoshop.
    Greg

    Thanks for the info, but none of those solutions seem to apply here. I am using an iMac with 16 gigs of RAM, running OS 10.9.5 Mavericks. Shouldn't matter what browser I am using (Safari) as this problem is within Photoshop CC and Illustrator CC. Here is a screen shot from Photoshop.
    Greg

  • I want to purchase Creative Cloud and install on PC and Laptop does this change the cost?

    i want to purchase Creative Cloud for small business and install on PC and Laptop does this change the cost?
    Steven

    No.
    Mylenium

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