I purchased creative cloud and my apps say try instead of install

What do I do?

Make sure Creative Cloud subscription assigned to your email address, you may log in to below link and check
Adobe ID
If the subscription is assigened.
Open Creative Cloud App
Click Gear icon on the top right corner and click on Preferences
Then click on accounts and sign out
Then sign in back. Make sure to use the email address which you have used to subscribe

Similar Messages

Some of the apps in my creative cloud are saying try instead of install. Why?

Some of my apps say try instead of install. How can i fix this?

@joelg16362543
There are different possible reason for this.
Since you had changed the plan from Photography plan to CC full subscription.the status might not have updated or there may be Activation server connectivity issue .
1)First thing to do is Sign out from Creative Cloud and Sign in.
2)Check Hosts , and let me know if you can see any Adobe entries like 127.0.01 activate.adobe.com...etc ???
3)Corrupt opm.db database file
4)Corrupt license files , Firewall ,,,etc
Follow first 2 steps and check ,.
Still face same issue ,let me know

Should I uninstall Creative Cloud and CC apps before using migration assistant to my new imac?

I have heard that Creative Cloud and CC apps dont transfer well with the Migration Assistant from Apple.
I have a new iMac with Yosemite. Should I uninstall everything before using the Migration Assistant and then re-install Creative Cloud and apps afterward by downloading from the Adobe site again on the new iMac?
Is there a link to full instructions how to completely uninstall CC and the apps and clean up?

Hi There,
Kindly follow the below mentioned steps.
Try to Sign out, Sign in | Creative Cloud Desktop app
Sign in, activation, or connection errors | CS5.5 and later
If that doesn't help.
Try to uninstall the product and run the Adobe CC cleaner tool to be on a safer side.
Install Creative Cloud app, Install the product again.
Kindly revert if the problem still persists.
Thanks,
Atul Saini

Is it possible to purchase creative cloud and try it for only one (1) month? My free trial expired without using it.

Is it possible to purchase creative cloud and try it for only one (1) month? My free trial expired without using it.

The price is higher, I think $70. But you can purchase without the annual commitment.

I've purchased creativ cloud and until now has not been activated Plan

I've purchased creativ cloud and until now has not been activated Plan

Sign in, activation, or connection errors | CS5.5 and later
For anything else contact support directly by web chat.
Mylenium

I need to install dreamweaver. In Creative Cloud, it says "TRY" instead of "INSTALL". Why?

I need to install dreamweaver. In Creative Cloud, it says "TRY" instead of "INSTALL". Why?

If you had purchased Creative Cloud subscription .
Then first of Sign out from Creative Cloud and Sign in using Email ID using which you had purchased subscription.
https://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
Let me know if you still get Try option
For Paid subscribes it will show Install button .
For trial subscribes it will show Try button.

My CC desktop app now says "Try" instead of "Install"?

This may be total paranoia on my part, but suddenly on my Windows 8 CC desktop app, everything says "try" instead of "install" but I can't find anywhere that the CC memberships (or more importantly my full membership) had changed. Is this just a different labeling or has something big changed with CC and I'm apparently totally clueless?

http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
Membership and Payments http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html
OR
Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Why do all the programs i need say try instead of install i just got the student subscription

all the major apps that i need say try instead of install or download, how do i fix this ????

Hello lanibrown1808,
I checked you account on my side and it looks fine. I can see you have Creative Cloud for Individuals subscription.
It seems that you computer is not properly communicating with Adobe servers.
Please refer the article: http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html and try to reset the host file if in case of any Adobe entries.
Please do let me know the status if it worked or not.
Regards,
Ratandeep Arora

HELP paid for creative cloud and no apps will work

I had the free trial of creative cloud and decided to buy the one year membership. It says that everything is up to date on the website, but when I try to open any of the apps, it says to renew my membership. What am I doing wrong?

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

I want to purchase Creative Cloud and install on PC and Laptop does this change the cost?

i want to purchase Creative Cloud for small business and install on PC and Laptop does this change the cost?
Steven

No.
Mylenium

Purchasing creative cloud and getting sys err 000001

HI,
I've been trying to purchase creative cloud (from a trial version) and keep getting this error message upon completion:
Error:
We are currently unable to perform the selected action. Please accept our apologies for this inconvenience. We have been notified and are already working to correct this issue as quickly as possible. Please click your browser's back button and try this action at a later time, or take a different action.
Error Number: SYS_000001
I am purchasing from Asia. Based in Singapore and traveling now in Phils (purchasing online in Phils) -- could that be why it is making that error?
Thanks -- getting desperate without access to my Adobe babies!

Did you tried with any other browser.
Also, try to delete the broswer cache and then go to the purchasing process again.
-Harshit yadav

I purchased Creative cloud and my order is (redacted)

I odered a creative cloud membership and the purchase ID is noted above. Just had a conversation with one of your techs and we thought we had the problem resolved but it has not been. (email and password removed)
Personal info removed by: PECourtejoie

Hi!
My order # is AD002107545EDU and I thought the problem was resolved. With the exception that the adobe cloud is somehow in my startup and I have never been able sign in correctly there. I had been able to sign in after things were corrected with your tech. If the situation can not be resolved just cancel and refund my funds because frankly your online tutorials are small and can not be viewed very well. I can get better video with techupcomp.
Mike Crook

I purchased creative cloud and installed photoshop and lightroom. It says I have the trial...

Why does it say I have the trial after purchasing CC and downloading Photoshop and Lightroom?

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

Ive purchased creative cloud and after a month still cant use programs?

I need a phone # or something this is not working

800-833-6687
That's the support number. Good luck though I just spent an hour and a half on with them for a very similar problem. They offered no solution and in the end said they would only give me help if I purchased additional technical support.
As soon as I cool down I'm going to call back and demand a refund and cancellation of my subscription. It's one thing for the software to have problems, but I shouldn't have to pay more for it to work!

I am new to Creative Cloud and would like to know if I install an upgrade on one of the computers do

I think the question covers it.

I think the question covers it.
No, it doesn't, since you tried to put it in the post title and it was truncated. Explain your problem properly.
Mylenium

I purchased creative cloud and my apps say try instead of install

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