I purchased Creative Cloud but only got InDesign.

Creative Cloud says Ai is up to date but I do not have it.

Run the Creative Cloud Cleaner Tool and try again. For anything beyond that we realyl need much more information liek some system info...
Mylenium

Similar Messages

  • Have purchased Creative Cloud but only able to access trial version - help!

    My IT department has purchased Creative Cloud for myself and a colleague. I have received an invitation by email which states that I've been assigned a Creative Cloud - Complete Membership.
    I followed the links to download and installed Photoshop initially. However, once downloaded it says that it's a trial version.
    When I log in to my Adobe account and click on 'Manage Account' it says that I have Creative Cloud for Teams so really don't understand why I only have a trial version.
    Can anyone help???

    Some general information for a Cloud subscription
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  • When you purchase Creative Cloud, what version of InDesign are your purchasing?

    When you purchase Creative Cloud, what version of InDesign are your purchasing?

    Hi arr1976,
    If you wish to learn, you should sign up for InDesign- CC2014  as it is the latest of all and enable you to use all the new features.
    We also have phone support for InDesign CC2014 in case you face any trouble with it, for CS6 and CS5 we do have phone support, their support is only available through Forums and Chat.
    For more info on InDesign CC2014 check the links below.
    InDesign Help | New features summary 
    InDesign Help | InDesign Help 
    I would recommend if you could use Indesign CC2014  as trial from the link below.
    Download trial : https://creative.adobe.com/products/download/indesign
    Download help: Creative Cloud Help | Install, update, or uninstall apps
    Purchase plans: Creative Cloud pricing and membership plans | Adobe Creative Cloud
    InDesign with annual commitment $19.99/mo : https://creative.adobe.com/join/single_app/year/indesign
    InDesign without  annual commitment $29.99/mo: https://creative.adobe.com/join/single_app/month/indesign
    InDesign with annual commitment $239.88/Yr: https://creative.adobe.com/join/single_app/annual_pmt/indesign
    Please revert in case you have further query.
    Thanks,
    Atul Saini

  • How do I downgrade my complete Creative Cloud to only Photoshop & InDesign?

    Hi there,
    Is it possible to downgrade my Complete Creative Cloud to only Photoshop & InDesign? Because that are the only programs that we use. How much will that cost? Now it costs us €69,99 each month.
    And is there another pay method besides a credit card? Is it possible to pay from our private bankaccount from the Netherlands?
    Hopefully I hear soon from you!

    Cancel what you have
    Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    Buy the photography subscription
    Special Photography Plan (includes Bridge & Mobile Lightroom)
    http://helpx.adobe.com/creative-cloud/faq/mobileapps.html
    http://helpx.adobe.com/photoshop/kb/differences-photoshop-creative-cloud-photography.html
    Buy a single program subscription
    Cloud Plans https://creative.adobe.com/plans
    -and subscription terms http://www.adobe.com/misc/subscription_terms.html
    -what is in the entire Cloud http://www.adobe.com/creativecloud/catalog/desktop.html
    -http://www.adobe.com/products/catalog/mobile._sl_id-contentfilter_sl_catalog_sl_mobiledevi ces.html

  • Sir i am purchase Creative Cloud but Don't Download, option highlight purchase is unavailable

    dear sir i am purchase Creative Cloud but Don't Download, option
    please help me

    Hi There,
    Please check the download button, on the following link:
    Free Creative Cloud | Download Adobe Creative Cloud free trial
    For more info: Creative Cloud Help | Install, update, or uninstall apps
    Thanks,
    Atul Saini

  • I just purchased creative cloud, but my operating system does not support download. How can this be updated?

    I just purchased creative cloud, but my operating system does not support download. How can this be updated?

    Swelte82 what operating system are you using?  You will need to meet the minimum system requirements in order to install.  You can find the system requirements at System requirements | Creative Cloud.

  • I purchased creative cloud, but my lightroom still says: mobile trial expired

    I just purchased creative cloud, but my lightroom still says: mobile trial expired.
    I started this trial before I bought my CC license.

    Hi There,
    Kindly try out the steps mentioned in the below mentioned link.
    I have a cc account photoshop & lightroom but cannot access mobile app for my ipad,I keep getting a free 30 day trial ?
    Thanks,
    Atul Saini

  • I just purchased Creative Cloud, but it won't let me down load the app I paid for

    I just purchased Creative Cloud Photo and it won't let me down load the apps, let alone even let me get to the page to down load.

    Please read, and reply back here with information https://forums.adobe.com/thread/1499014
    -and try some steps such as changing browsers and turning off your firewall for downloads
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • I recently purchased a subscription to Creative Cloud but only have access to trial versions of the apps. What should I do?

    Every time I try to download apps to my creative cloud desktop app, it only allows me to use trial versions of every application. But, I just paid for a subscription. What should I do?

    Does your Cloud subscription show on your account page?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    Some general information for a Cloud subscription
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    http://www.adobe.com/products/creativecloud/faq.html
    http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
    http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
    What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
    Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

  • I'm trying to update my Creative Cloud but I got an error code

    I got en error code 201 when trying to update Creative Cloud. Help Me!

    Glaroche888 please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for information on how to resolve Error 201.

  • I've just purchased creative cloud but the serial number doesn't work. What can I do?

    I'm just going round in circles on this website... The serial number associated with my purchase of creative cloud doesn't work. Different pages are saying different things and are sending me round in circles. Have I just been conned out of £500? Help me please someone...

    See if the following help document leads to a solution:
    Creative Cloud Help / Creative Cloud applications ask for serial number
    http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
    If you purchased thru the Adobe web site then you are not being conned.  You just might need to help to get you thru.

  • I have Creative Cloud, but I got  new computer and am not sure how to download my Creative Cloud and all it's counterparts onto my new computer. Please advise, thanks.

    I've tried googling what to do, but I still haven't had much luck.

    Download and install the desktop manager,  sign in, install the desired subscription applications.
    Creative Cloud Help / Creative Cloud for desktop
    https://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
    Creative Cloud Help / Sign out, Sign in | Creative Cloud desktop app
    http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    Creative Cloud Help / Install, update, or uninstall apps
    http://helpx.adobe.com/creative-cloud/help/install-apps.html
    Installing Creative Cloud Apps
    http://tv.adobe.com/watch/cs6-creative-cloud-feature-tour-for-video/installing-desktop-app s-from-creative-cloud/

  • I tryed to download the creative cloud but i got a error:1. What can i do?? i have a 64 windows.

    Can u pls help me !!!

    Konfrontation please utilize the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to install the Creative Cloud Desktop application.

  • Purchased Dual Upgrade but only got one?

    I purchased an combination upgrade, Photoshop and Premier Elements 11.  But the download only contains Premier Elements 11.  There is no other download in my 'cart' for Photoshop Elements 11.  In customer support I only see an option to charge me $40 to talk to an agent.  I'm a little incredulous here.  Really?

    Unfortunately, you've posted in the user to user forum, so we're just other customers like you. However, if you got a serial number for PSE (download serials come in an email from adobe), you can download the trial and enter your serial number into that. Otherwise, you might try this forum, which is monitored more heavily by Adobe:
    http://forums.adobe.com/community/download_install_setup

  • I purchased Creative Cloud but can't find a download link?

    The instructions say to "Locate the order number, and click the Download link in the Downloads column"  - only, the Downloads column is blank. I did not purchase a hard copy, I'm sure of it (I would have had to provide a shipping address and I did not) so it's not that I accidentally bought a hard copy of a program. So why can't I download the program?
    I only recently purchased it - about two hours ago. Do I have to wait a certain length of time before the download link shows up? (if that's the case then why isn't that stated in the instructions?)
    I will attach a screenshot of the Order History page to show what I mean when I say the downloads column is blank:
    Thank you!

    Alison you have subscribed to a single app subscription for Flash Professional.  You can download your software from https://creative.adobe.com/.

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