I purchased creative cloud for my Flash CS6 class not knowing there was a difference and now I need Flash CS6 How do I change? I cant complete my project without it.

I purchased creative cloud for my Flash CS6 class not knowing there was a difference and now I need Flash CS6 How do I change?

You can refer to:
How to Move Adobe CC or CS6 Between Computers, or PC to Mac | ProDesignTools
Can I install both CS6 and CC apps on my computer? « Caveat Lector
Creative Cloud (CC) or Adobe CS6 – Which Should You Buy? | ProDesignTools
Regards
Rajshree

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If I purchase Adobe Creative Cloud for student, can I have the programmes on both my laptop and desktop for the same price?

If I purchase Adobe Creative Cloud for student, can I have the programmes on both my laptop and desktop for the same price?

Cloud License allows 2 activations http://www.adobe.com/legal/licenses-terms.html
-Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0
-Windows or Mac does not matter... 2 on the same operating system, or 1 on each

I wish to purchase creative cloud for students, now i have two computers that i use actively, can i use cloud on both at the same price and download?

I wish to purchase creative cloud for students, now i have two computers that i use actively, can i use cloud on both at the same price and download?

Your subscription allows for you to install on two machines. One condition is that only one of the installations can be in use at any given time.

I purchased Creative Cloud for two computers. OK on first one. The second one

I purchased Creative Cloud for two computers. OK on first one. The second one
asks for a serial number?...All I have is an order Number: C0128012167.
How can you help me? Please! Right now I have half of what I purchased!!!

Hi JrBieb33,
Please follow the steps suggested in the below link and that should help you.
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Thanks
Manish

May a Company Purchase Creative Cloud for Individuals?

Hi,
I represent my own company, myself being the only empoyee; that is, like a professional working under the ambrella of his own business name. May I purchase a subscription for Creative Cloud for Individuals in the name of the company, or is it only available for natural persons? (Since being a 1-person company, CC for Teams looks way oversized for me.)
Thanks
Gus

Gus you are more than welcome to purchase Creative Cloud for Individuals for your business. The main advantage for Creative Cloud for teams is the competitive pricing for multiple users being subscribed.

I just purchased creative cloud, but my operating system does not support download. How can this be updated?

I just purchased creative cloud, but my operating system does not support download. How can this be updated?

Swelte82 what operating system are you using? You will need to meet the minimum system requirements in order to install. You can find the system requirements at System requirements | Creative Cloud.

I attempted to update my iphone5 to 7.1.1 There was an error and now my phone is erased. I have attempted to restore from the cloud and it propogates the apple id with an old one, and will not allow me to restore from a the cloud

I attempted to update my iphone5 to 7.1.1 There was an error and now my phone is erased. I have attempted to restore from the cloud and it propogates the apple id with an old one, and will not allow me to restore from a the cloud

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
Also, do you remember what the error message said?

Problem with Photoshop after I purchased Creative Cloud for teams for 1 year

Hello,
I just Creative Cloud for teams (one year membership) (Mac/Win,Multiple Languages) and updated my photoshop, but when I go to open it, it asks me for a liscence number. Where do I find that?

Refer to this:
Sign in or activation errors
Mylenium

Creative Cloud for Teams. I can not remove a user

I am helping a friend who has bought Creative Cloud for Teams. I am myself a team admin for a company and that's why she asked me to help out.
She has only one user on the team right now, her self. She is also the admin.
Different User and Pass for each.
Anniversary date is in July 2015.
Trouble started four weeks ago in the beginning of October.
The iMac was on System 10.7 but I updated to 10.10 when trying to solve the matter.
I cleaned everything Adobe, using Adobe Cleaner and manually inside out, preferences, Libraries, Applications, Utilities…
Installed again the Creative Cloud and started with Photoshop to try out once again.
When she is logged into the Admin Console / Manage Team it shows very clearly that the User is Active.
When she tries to open any CC application there is a message saying that the account has expired.
When trying to remove the User, it is not possible and there is a yellow sticker saying: "We're sorry. Something seems to be wrong on our end. Please try again later. If this continues to fail, please contact customer support."
The User can not use any of the CC applications and the only option now is to run a 30 days trial on the admins Adobe ID while we try solve this matter.
Is anything of this familiar to anyone? Any suggestions?

Oh, sorry…
The problem was partly that the owner of the license should have assigned the first (and only) seat to the admin, herself, the buyer,
Instead she assigned it to herself under another Adobe ID. She says she was told to do it this way but reading the instructions from Adobe says you should start by assigning the first seat to yourself/the admin.
But that should not have caused such dramatic problems where she was not able to delete the user and correct it. Also the license for the assigned user expired – strangely after 5 months of use. There was something that happened at Adobe that made this stick and the problem had to be solved by them.
In the meantime I made the admin a trial for 30 days and the problem was solved within that time and everything is fine now.
Lesson learned: If one is buying a Team version, one should always assign the first seat to the admin – as the instructions says.

I got charged twice for a movie (Safe House). Can i get a refund for that? we were not able to finish the movie and now were trying to watch it again. We have an hour left, however the apple tv is still loading the movie again for 2 hrs

i got charged twice for a movie (Safe House). Can i get a refund for that? we were not able to finish the movie last night, and now we're trying to watch it again. We have an hour left, however the apple tv is still loading the movie again for 2 hrs & 46 mins.

Welcome to the Apple Community.
Apple's policy on sales of digital content is that all sales are final. If however you wish to appeal to Apple, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History.

Purchased creative cloud for desktop now want to put on laptop

do i have to re-purchase it all again or can i use the same purchase on my new laptop?

One Cloud membership entitles you to activate the software on a maximum of two computers.
On the laptop, sign in to your Adobe account and download the Cloud app.

I was checking for an update on itunes w/ my ipod touch plugged in and there was an error and now it's asking me to restore to factory settings! Help!

Please help! ASAP! I'm freaking out!

Try and force iPod into Recovery Mode
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: Data will be lost. You may have to repeat the above many times.

Creative Cloud for Teams - second computer will only install as trial version

Hi there
My company purchased Creative Cloud for Teams. I use a Mac at work and have installed it without any problems there. However at home i use a PC (Windows 7) and i have tried several times to sign into my Creative Cloud account and download programs so i can work at home but each time it will only load the programs as trial versions.
I have tried several troubleshooting options with no luck:
Clicked sign in on the trial window - but it just asks me for a serial number which i obviously dont have.
I asked my work IT dept to delete and resend my seat invitation which they did but it didnt fix the issue.
I asked my work IT dept to check with the reseller we bought Creative Cloud for Teams from whether there were any restrictions or settings which wont allow to install on a second computer but they said it should be fine.
My team mates at work have installed it on their home Macs without a problem, it seems to be only a PC issue.
I have had CS6 on my computer previously but uninstalled it all in case this was causing the conflict - but it didnt fix the CC issue.
I have uninstalled and used the Adobe Cleaner tool, then reinstalled but this didnt work - the trial days still kept counting down.
I uninstalled again, used a Registery cleaning tool (cleaned registery, temp files, browser temp files etc), used the Adobe Cleaner tool (just to make it extra clean), and removed all traces of Adobe from my machine. I reinstalled Creative Cloud Application manager, installed Acrobat to try it out. This time the trial days have gone back to 30 (rather than zero). I clicked on the "sign in" button, it signs me in but still asks for a serial number.
I tried contacting Adobe via the chat channel but was told after some time that i would need to speak to Tech Support. My dealings with Adobe Tech Support in the past haven't been the most fruitful, so i thought i would ask the forum as my last desperate attempt to solve this problem.
Any and all suggestions welcome.
Thanks!

Hi,
Reset the hosts file:
Windows
Choose Start > Run, type %systemroot% \system32\drivers\etc, and then press Enter.
Right-click the hosts file and select Open. Select Notepad for the application to open the hosts file.
Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
Save and close the file.
Mac OS
Log in as an administrator to edit the hosts file in Mac OS.
In a Finder window, choose Go > Go To Folder.
Type /etc.
Select the hosts file and open it.
Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
Save and close the file.
Regards,
Romit Sinha

Installing Creative Cloud for teams?

I have purchased Creative Cloud for Teams. One of my team members is having trouble getting the apps onto a second machine.
She had an existing Adobe ID, which had to have the password reset before she could accept the Team Invitation.
She has now accepted the invitation on her laptop and downloaded and intalled the required apps.
When she went to accept the invitation on the office machine she was told the invitation was already accepted and unavailable.
We downloaded the apps to the office machine as trials and tried to activate them with her Adobe ID, but were told that it exceeded the number of activations available for that ID.
We deleted the app from the machine to try again, but are now not able to redownload the app through that ID. When we click to DOWNLOAD our browser "cant' open the specified address"
What to try next?

Which operating system are you using? How did you remove the applications?

Does Adobe Creative Cloud for teams work with both PC & Macs?

I'm interested in purchasing Adobe Creative Cloud for 3 people at my job. 2 use PC's and 1 uses a Mac. Will Creative Cloud still work?

Thanks John.
Also from the Creative Cloud Apps page at https://creative.adobe.com/apps you can click on the Learn More link for any product and from the product's page check the Tech Specs. So for example Lightroom does not run on Windows XP and Premiere Pro requires 64-bit.

I purchased creative cloud for my Flash CS6 class not knowing there was a difference and now I need Flash CS6 How do I change? I cant complete my project without it.

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