I purchased Creative Cloud Photograher option today and have not gotten a link for the Kelby One?

I purchase the Creative Cloud Photographer option today and got a receipt and downloaded Photoshop and Lightroom but have not gotten the advertised Kelby One training link. What should I do to get it?

Moving this discussion to the Adobe Creative Cloud forum.
Skips_shots I would recommend contacting our support team directly at Contact Customer Care as opposed to posting in a public forum regarding this topic.

Similar Messages

  • I cannot connect to the iTunes store and have not been able to for the past month. I have tried everything and nothing.

    It keeps saying my network has timed out, but I am connected to the internet.

    Could you post your diagnostics for us please?
    In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than Network connectivity tests, as per the following screenshot:
    ... and click "Next".
    When you get through to the final screen:
    ... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

  • Hi! I have had the Creative Cloud in use before and now I want to start using the programs again. How do I do that?

    Hi! I have had the Creative Cloud in use before and now I want to start using the programs again. How do I do that?

    restart a subscription, https://creative.adobe.com/plans

  • I just purchased creative cloud, but my operating system does not support download. How can this be updated?

    I just purchased creative cloud, but my operating system does not support download. How can this be updated?

    Swelte82 what operating system are you using?  You will need to meet the minimum system requirements in order to install.  You can find the system requirements at System requirements | Creative Cloud.

  • Hi, I have the Creative Cloud through my school and have it installed on my Mac, Can I install it on my PC as well or do I need an additional membership?

    Hi, I have the Creative Cloud through my school and have it installed on my Mac, Can I install it on my PC as well or do I need an additional membership?

    Aaron,
    That should not be an issue.  If you are using creative cloud, you can install the apps on your primary computer and one backup computer. You will have access to both the Mac OS and Windows versions, so if you have a Mac at home and a PC at work, for example, you can install your applications on both. See the product license agreements page for more information. Read more in the Creative Cloud FAQ
    Pattie

  • As of today, neither sample songs on the music store nor songs already downloaded will play correctly.  They are stuttery and slow.  I have iTunes 10.5 and have not downloaded any upgrades for anything recently.  They were working last night. Thoughts?

    As of today, neither sample songs on the music store nor songs already downloaded will play correctly.  They are stuttery and slow.  I have iTunes 10.5 and have not downloaded any upgrades for anything recently.  They were working last night. Thoughts or advice?

    I found a solution that worked for me.  Here is what I did and where I found it.
    "Looks like I tracked down the problem, it worked for me so I hope this works for everyone else experiencing problems.  Go to your Task Manager and locate the program APSDaemon.exe (Apple Push)..... if you see this executing terminate the program and then startup iTunes and it should come up fine.  You will see afterwards that APSDaemon.exe (Apple Push) starts back up but this is fine as long as iTunes has already started.
    I tried playing both music and syncing up my iPhone with no problems.  Note if you shutdown iTunes again you will have to terminate the process APSDaemon.exe (Apple Push) again.  Haven't had time to see what in the world Apple Push is but this appears to have corrected the problem so that you can at least use iTunes and sync any device that needs to be synced.
    Hope that helps everyone!"
    https://discussions.apple.com/message/16998456#16998456

  • I have been paying for two edge agreements for the past 3-4 months AND i have not gotten a reimbursment for anything...

      10/11/2013                      
    Debit Card Transaction
    VERIZON WRLS 08253-01 800-9220204 CA         10/09
    $92.30 
    On October 11th I started an EDGE agreement for the NOTE 3. I make a $92.30 payment over the phone (which is listed above). The lady said it would arrive two days after the phone comes out. It didn't show up two days after it came out and my little Droid X went dead on me. I called customer service and asked if the phone has been shipped yet. They said it has not. I asked if I could pick it up in the store instead. They said yes. They said they would cancel the shipment so I can pick it up in the store. I end up going to the store at Torrance Crossroads and I was just about to get the phone. Then sales rep was trying to force me into buying the case and charger package that was a deal with the phone for $100.I said no and he got hurt and quiet over it. 5 minutes later he comes up to me saying the edge agreement is not cancelled and they can not give me the phone. I asked if there is anything he can do or call customer service and verify because customer service told me it could be done. He said no and walked away.
    I call customer service and they say that they stopped the order and told me to go back to the store and try again. I did not wanna see the sales rep at Torrance Crossroads so I go to another Verizon store on hawthorne blvd in Torrance. I try the same process and the same thing happens. I tell them to call customer service and verify what is going on. I wait for 2 hours while they talk to customer service and the financial department. They tell me they will start another edge agreement on my girlfriends line and give me the note 3 so I can use it on my line. They said they waved the fee through some promotion since I went through a lot of trouble getting the phone and I should be getting a check in the mail for the $92.30 I paid on 10/11/13.
    Ever since then I have been paying for two edge agreements at $29.16 a piece. I have also been paying an extra $8 for insurance on a note 3 that I do not have. I have not gotten reimbursed the $92.30 I paid on 10/11/13. I have been calling customer service since December and have not gotten any where. Today was the last straw when the guy put me on hold and I ended up getting transferred to the sales department... What should I do? Is there anyone that can actually help my situation out. I already suspended my line and will do so for the next 5 months until this is fixed.

    @Dakotaep
    I am so sorry to hear of your experience with purchasing your new Samsung Galaxy Note 3!  This definitely should have been resolved in your first call to us.  I would be glad to review your account and ensure the Edge Agreement is corrected.  Please accept my "Follow" request and send me a direct message so I can further assist.  Thanks!
    AnthonyTa_VZW
    Follow us on Twitter VZWSupport on Twitter.

  • I bought my iPhone 4 in Canada and have been using it here for the past 7 months. In september i will be moving to the UK and am wondering if I get a UK sim card will I be able to use it as my cell phone over there?

    I bought my iPhone 4 in Canada and have been using it here for the past 7 months. In september I will be moving to the UK and am wondering if I get a UK sim card will I be able to use it as my cell phone over there?

    Hi: I don't believe that Telus provides unlocking for the iPhone. Other phones, yes, iPhone no.
    Follow-up info from Telus:
    http://www.telusmobility.com/en/BC/Unlock-Device/unlocking_your_device.shtml?eVa r6=link
    Stedman

  • Can I retrieve contacts that I deleted from an email account on my IPhone that I no longer have access to? I have synced the contacts with my computer and have not synced since I deleted the mail account on my Iphone. Can I still retrieve the contacts?

    can I retrieve contacts that I deleted from an email account on my IPhone that I no longer have access to? I have synced the contacts with my computer and have not synced since I deleted the mail account on my Iphone. Can I still retrieve the contacts on my home computer?

    This might be a problem as it is a company mail account that I no longer work for.
    Could I...
    Plug iphone into pc and click Restore in iTunes?
    Then using ICloud, retrieve all the data lost in the restore?

  • HT1577 i purchased a promo within an app and have not received it yet

    Smurf Village:
    hey!! did anyone purchase Smurfberries with the promo yesterday and not get their berries? i tried to purchase the first offer of $4.99 but it did not go through. then the only one offered to me was the $12.99  one , so I bought it. I was charged for BOTH and have not received my Smurfberries yet!! how do I report a problem?
    thanks!

    Hi Brian,
    Welcome to Apple Support Communities.
    It sounds like you’re running into an issue with an in-app purchase, you've made the purchase but haven't received it yet. Take a look at the article linked below, it provides information that can help you resolve issues with missing in-app purchases.
    If you don’t see your in-app purchases - Apple Support
    Also, you may want ensure restriction settings aren’t preventing In-App Purchases on your device as shown here:
    Use restrictions to prevent purchasing on your iPhone, iPad, or iPod touch - Apple Support
    Take care,
    -Jason

  • Creative Cloud apps loads forever and does not show a list

    Hello.
    I am trying to install Photoshop using Creative Cloud, but for some reason when I click the apps tab, it shows a spinning loading icon indicating that it is doing some work, but it never finishes and I am not able to get a list of my programs like I can see on pictures on the Adobe website.
    Do you know how I can get it to display my apps? Is there a way to get logs on what is going on? Can I re-download Creative Cloud or is there some other way to fix this? I am not able to use my purchased Photoshop because of this problem.
    Best wishes
    Elín Hreindal

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • Creative Cloud says 'Download Error' and will not reload applications

    I need the newest version of Premiere CC and my adobe creative cloud desktop application manager refuses to connect for updates, I have internet connection and valid creative cloud account. Im stuck on premiere version 7.2.2 and I need to be able to open projects created with the newer verison 8. Ive tried signing out and back in to the cloud account as well as re-downloading it.

    Have you tried these steps :
    1.  Navigate to Library/Application Support/Adobe/OOBE and rename it to OOBE.old
    2. Enable root account: http://support.apple.com/kb/ht1528 and log on to root
    3. Disable any security software if installed on Mac
    4.Delete opm.db file located at :MAC : ~/Library/Application Support/Adobe
    (opm.db file is present in your user library.This library is hidden from MAC 10.7 onwards.
    So in order to locate that,
    Click on Go at the top
    Select Go to folder
    type ~/library/
    This will take you to the library folder and then you can locate opm.db file at Application Support/Adobe)
    5. Download CC desktop from www.creative.adobe.com and try to install it. Incase you are not successfull then please Check the Activity Monitor and see if AAM process is running, if yes then try to kill the process.opm.db file needs to be deleted in order to process further. WIN 7 and 8 (64 bit):
    Rename OOBE to OOBE_old located at C:\Program Files (x86)\Common Files\Adobe
    Relaunch the Browser
    Go to https://creative.adobe.com/products/creative-cloud
    Sign in with Adobe ID and password and download CC desktop app.
    Please refer to http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
    In case the issue is still not resolved , you can contact Adobe Support.
    Regards
    Rajshree

  • We bought a second iPad and have not been successful in changing the old iCloud ID to my husband.

    I won't let me change his iPad so that all my iCloud stuff isn't downloading to his iPad????
    Help!

    Surely you don't way all your stuff going to his iPad, right?  You should each have different icloud accounts, otherwise EVERYTHING that is set to sync via icloud will be identical on both your devices.  Is this really what you want?
    At any rate, to change the connection to an icloud account on a device:
    Settings>iCloud, scroll to bottom of page and tap Delete Account.  This disconnects the account from the device, it does not delete data.  Then log in with the other ID.

  • I have an iPhone 4S and have not been able to access the new phone features after upgrading to ios6. There is no option to decline

    I have an iPhone 4S and upgraded to ios6 but do not have access to new phone features! Any suggestions?

    Check Settings > Phone > Reply with Message >
         I'll call you later
         I'm on my way
         What's up?
    When you get a call, swipe the telephone icon (on the right side of Answer button)  to reply.

  • Have a new phone and have been waiting two days for the backup to finish. still no photos or music on the phone yet, help?

    have a new 5s and started the backup down load on sat nite ..... still have no music or photos yet?

    Hi there jeannene,
    You may find the troubleshooting steps in the article below helpful.
    iCloud: Troubleshooting restoring an iCloud backup
    http://support.apple.com/kb/ts4036
    -Griff W. 

Maybe you are looking for