I purchased/downloaded CS6 for a mac, but email says serial number is for win. Serial number does not work. What can I do?

Why was I sent a serial number for a Win version? How can I fix this?

Emmy,
The right place to get help should be here (probably the second one),
Serial number and activation support (non-CC, chat open between 5AM and 7PM PST/PDT on workdays)
http://helpx.adobe.com/x-productkb/global/service1.html
Get help with orders, refunds, and exchanges (non-CC, chat open between 5AM and 7PM PST/PDT on workdays)
http://helpx.adobe.com/x-productkb/global/service-b.html
Adobe ID and registration support (non-CC, chat open between 5AM and 7PM PST/PDT on workdays)
http://helpx.adobe.com/x-productkb/global/service-c1.html
or through phone support,
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

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