I purchased elements 11, but...

I just bought elements 11. when I open it, it says it's only a trial and I have 18 days left.

The trial is only available directly from Adobe?
What happens when you enter your serial number?

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I purchased Elements 9 but no longer have CD Drive

I purchased Elements 9 but no longer have CD Drive. How can I download the program now? Thank you.

You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
Photoshop/Premiere Elements 9:
http://prodesigntools.com/photoshop-elements-9-premiere-elements-9-direct-download-links.h tml

Just purchased Elements 11, but it is not recognizing my serial number when I'm installing it.

I just purchased Elements 11 from Best Buy. Got the serial number from the site after typing the redemption code. however, upon installing it, it is not recognizing the serial number. Tried to call Adobe but they charge you to get an answer. Ridiculous! I've been trying this for 3 hours now. I need help!!!! Why can't I talk to a live person???

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

I purchased elements 9 for iMac as a paid download 10/23/2012, recently I had to replace my hard drive and lost the program. I had read that purchased downloads were available for three years but the link with my past order information is no longer click

I purchased elements 9 for iMac as a paid download 10/23/2015, recently I had to replace my computer's hard drive and lost elements. I had read that downloaded purchases would be available for 3 years but, when I click onto the serial number of that order it isn't active. By clicking onto the link it should take me to the site where I can re download the elements 9 but, it doesn't do anything. Unfortunately calling Adobe did not help, they will not address any elements questions over the phone, there's a recording directing all elements questions to this forum. Any suggestions would be greatly appreciated. Thank you. Diana

Try here:
https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-7-8-9-downloads.html

I just purchased Adobe Photoshop Elements 13 but my computer is not recognizing my CDRom and I cannot download the program. I tried copying the files on the program disc to my hard drive but get a message the installer will not work. I have the redemption

I just purchased Adobe Photoshop Elements 13 but my PC is not recognizing my CDRom and I cannot download the program. I tried copying the files on the program disc to my hard drive but get a message the installer will not work. I have the redemption code and serial numbers. Can I download the program online somewhere? If I download a trial version for instance will it allow me to enter my serial number and use it for the full program?

Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Purchased Elements 12 and Premiere Elements online/want to reload, but can't find serial number readily

During last year, I purchased Elements and Premeire Elements 12 online from Adobe. Want to reload both, but can't readily find serial number. How do I check the date products were purchased and where the serial number is?

Hi,
Depends where and how you purchased them. I don't believe you can get the serial number / product key out of the software at all. If you bought from Adobe online you can log into your account and should be able to get them from there.
Flano

Purchased Premiere & Photoshop Elements 13 but cannot install them.

Purchased Premiere & Photoshop Elements 13 but cannot install them. There appears error messages that make no sense, like there no space in forlder and lack of admin priviledge.

attach a screenshot of the error message, if it's in english. otherwise, copy and paste the text here.

I have just purchased elements 12. It will not convert a raw file for me. i have downloaded DNG convertor 8.5 but it says that my Canon 70d is not compatible. I never had a problem with my last camera canon 7d and elments 8. Can someone help me please..

i have just purchased elements 12. It will not convert a raw file for me. i have downloaded DNG convertor 8.5 but it says that my Canon 70d is not compatible. I never had a problem with my last camera canon 7d and elments 8. Can someone help me please

Did you buy PSE in the mac app store? If not, just go to Help>Updates in the editor and update camera raw and you should be able to open the raw files in PSE 12 directly without the DNG converter.

I have purchased Photoshop Elements 12 but it is now saying my trial has expired?

Exactly 1 year ago I did in fact purchase Photoshop Elements 12 but now when I try to open it, it says that my "trial has expired." This was NOT a trial version, it is a purchased version. How do I access the product I bought now?

Moving this discussion to the Downloading, Installing, Setting Up forum.
Bekkilindsey do you receive any specific error messages when you attempt to install Photoshop Elements 12? I would also recommend reviewing Troubleshoot installation | Photoshop Elements | Mac OS.

I made a mistake. Purchased Adobe Premiere Elements 13 but selected wrong OS. Now I got the Windows-version, but I have a Mac. How do I transfer my license to the Mac version?

I made a mistake. Purchased Adobe Premiere Elements 13 but selected wrong OS. Now I got the Windows-version, but I have a Mac. How do I transfer my license to the Mac version?

here's how to swap: Order product | Platform, language swap
but i think your license is dual platform. download the mac version and see if your serial number will activate. if not, at least, you'll have the 30 day trial to use while waiting for your platform swap.
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Purchased & downloaded PS Elements 13 but not installed yet as concerned if my hardware is adequate?

Purchased & downloaded PS Elements 13 but not installed yet as concerned if my hardware is adequate? Acer Aspire One AMD C-60 APU with Radeon HD graphics 1.0 Ghz/4GB RAM/500GB T45H3P135, Windows 7, 64-bit (BTW the WIN 64-bit used the Akamai down loader with a -32 in the suffix-could that cause any problem?) I would like to confirm if my machine is compatible (will it run but slowly?) before attempting final install? or what if I install & find it's not compatible? Thanks for helping this novice!

Hi,
Can you please share the logs?
You can use the Adobe Log Collector tool (Log Collector Tool) and share the corresponding zip file @ [email protected]
Thanks,
Shikha

Purchased elements 11 at Target, got serial number but how to download?

purchased elements 11 at Target, got serial number but how to download?

Download the trial from http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l and use your serial number to activate it.

Purchased adobe photoshop elements 11& adobe premire elements 11 , but only 1 product downloaded.

purchased adobe photoshop elements 11& adobe premire elements 11 , but only 1 product downloaded.how do I get the other download?

Hi 1452rcbfghh ,
Please try downloading the software from the given link: http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l .
Kindly follow the very important instructions before download.
Regards,
Romit Sinha

I recently purchased Elements 13 for Mac-OS and cannot download N-OS and cannot download NEF-RAW files taken on my Nikon D5500. The model is not listed among those supported by Elements, but the D5300 is, which is nearly identical. Is there any quick fix?

I recently purchased Elements 13 for Mac-OS and cannot download N-OS and cannot download NEF-RAW files taken on my Nikon D5500. The model is not listed among those supported by Elements, but the D5300 is, which is nearly identical. Is there any quick fix?

What is N-OS?
For the camera raw problem, every new camera has its own raw format and ACR must be updated to include it. That hasn't happened yet for the D5500, so you'll just have to use the Nikon software till Adobe gets the info and releases an updated version of ACR. It's not unusual to be in your situation if you buy a camera model that's only been out a month. You just have to wait a bit.

I purchased elements 11 - I have installed on work computer but it will not allow me to install on laptop stating the code has already been used. Can anyone help me install on laptop please?

I purchased elements 11 - I have installed on work computer but it will not allow me to install on laptop stating the code has already been used. Can anyone help me install on laptop please?

No, I have the music I want to move from the laptop to the phone selected. Then I go under file, devices, and try to click sync but it is not available to click.

I purchased elements 11, but...

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