I purchased Elements 13 and everything downloaded great. When I go to license the software before use the code wont accept letters, only numbers. My serial number has both.

I can't use the software before a license it. I am on the page to type in the serial number and it won't take letters only numbers. This is very frustrating.

Hi John,
It seems you have got a redemption code. Try to follow the link mentioned below.
Redemption Code Help
https://helpx.adobe.com/x-productkb/global/find-serial-number-student-teacher.html
https://helpx.adobe.com/x-productkb/global/find-serial-number.html
Thanks,
Atul Saini

Similar Messages

I scanned an image and want to use the image trace tool, but it doesn't pick up all the lines. Is there a way to darken the lines before using the image trace tool?

I scanned an image and want to use the image trace tool, but it doesn't pick up all the lines. Is there a way to darken the lines before using the image trace tool? Help!

If the scan is in B&W, then play with the Threshold setting here
If it's in Color, then you will have to open the scan in a Raster editing software (like Photoshop) and play with the Brightness/Contrast settings to make the lines bolder.

I have creative suite version 5.5 Isn't there a way to just upgrade the software without using the cloud and a monthly plan?

I have creative suite version 5.5 Isn't there a way to just upgrade the software without using the cloud and a monthly plan?

Only to the 3+ year old Creative Suite 6

I am with a university and i purchased the adobe photoshop elements for a faculty member of mine, how can he download it when it is in my name but he is the one needing it?

i am with a university and i purchased the adobe photoshop elements for a faculty member of mine, how can he download it when it is in my name but he is the one needing it?

There is nothing to prevent him from downloading and installing the trial version (Adobe - Download free trial version Adobe Photoshop Elements 12 | Adobe). At the point all you need to do is provide him with the serial number so that he can activate it. If the intent is that he be the owner of the software then you might want to see about transfering the license...
Transfer an Adobe product license

HT1222 I need some help.... I Have the iPhone 4S and downloaded the new software (6.0) and everything seems great so far except when I try to open a link in safari from a different app (messages, Facebook, ext..) it glitches and won't load. Any advice?

I need some help.... I Have the iPhone 4S and downloaded the new software (6.0) and everything seems great so far except when I try to open a link in safari from a different app (ie..messages, Facebook, ect..) it glitches and won't load. The blue loading bar will just jump back and forth and the page will not load properly if at all....

It sounds like you may have multiple problems, but none of them are likely to be caused by malware.
First, the internet-related issues may be related to adware or a network compromise. I tend to lean more towards the latter, based on your description of the problem. See:
http://www.adwaremedic.com/kb/baddns.php
http://www.adwaremedic.com/kb/hackedrouter.php
If investigation shows that this is not a network-specific issue, then it's probably adware. See my Adware Removal Guide for help finding and removing it. Note that you mention AdBlock as if it should have prevented this, but it's important to understand that ad blockers do not protect you against adware in any way. Neither would any kind of anti-virus software, which often doesn't detect adware.
As for the other issues, it sounds like you've got some serious corruption. I would be inclined to say it sounds like a failing drive, except it sounds like you just got it replaced. How did you get all your files back after the new drive was installed?
(Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.)

TS1424 my dad gave me his mac. we deleted and reinstalled mac os and everything works great except for when i go to update garageband it says that it is still assigned to my dads itunes id even though he is no longer using a mac. what do i do?

my dad gave me his mac. we deleted and reinstalled mac os and everything works great except for when i go to update garageband it says that it is still assigned to my dads itunes id even though he is no longer using a mac. what do i do?

thank u 4 yr help , i have managed to do it after all. i downloaded the iphone 3gs ios 4.2 manual and it explained everything i had to do on there ... all i had to do was put my sim into phone ,then connect usb lead and then open my i tunes , i clicked on my iphone and went into summery and straight away it synchronized my phone and yay up popped my sim card and ready to use ('',) many thanks though 4 yr help wendy

HT1848 when i purchase ringtones and they download directly to the music app on iphone, how can I move them to SOUNDS in SETTINGS so I can assign to various functions please?

when i purchase ringtones and they download directly to the music app on iphone, how can I move them to SOUNDS in SETTINGS so I can assign to various functions please?

You would have to create the ringtones.
Google will find several way to do this.
You cannot buy ready made ringtones from your computer.

I purchased Photoshop elements and it downloaded in Pc and I have a mac. I downloaded the trial version of mac and put in my serial number but it doesn't recognize it. what to do.

I purchased Photoshop elements and it downloaded in Pc and I have a mac. I downloaded the trial version of mac and put in my serial number but it doesn't recognize it. what to do.?

Get a refund from where you bought and buy the correct version

I purchased lightroom and photoshop online but when I click on the download link nothing happens

I purchased lightroom and photoshop online but when I click on the download link nothing happens

Use another browser.
Mylenium

HT1711 can i delete a movie from my computer that i've previously purchased in itunes and then download again when I want to watch it?

Can i delete a movie from my computer that i've previously purchased in itunes and then download again when I want to watch it? Seems like this would help me manage storage space.

Yes, provided the movie is still in the iTunes Store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.

I purchased elements 12 last year. When I launch the program it tells me my trial subscription ended. I had purchased the product and put the serial number in? Thoughts

I purchased elements 12 last year. When I launch the program it tells me my trial subscription ended. I had purchased the product and put the serial number in? Thoughts

Moving the discussion to Photoshop Elements.
Thanks,
Atul Saini

I already have installed Ai, Lr an Id, but when I try to use it the software says that the Proof period is over, and then ask me for a Serial Number of 6 digits. otherwise It offers to me to purchase a new subscription. BUT I ALREADY PAY 2 MONTH of THIS P

I already have installed Ai, Lr an Id, but when I try to use it the software says that the Proof period is over, and then ask me for a Serial Number of 6 digits.
otherwise It offers to me to purchase a new subscription. BUT I ALREADY PAY 2 MONTH of THIS PLAN!!!!!!
I want to USE the products….CAN YOU HELP ME????
regards,
Leticia
There aren´t an email, a phone number, a chat or a place to find helpful. I live in Argentina, where I can find a solve to my problem?

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
If you really want to cancel, You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

I purchased Adobe photoshop elements II and Adobe premiere elements II. They are both on one disc. My computer crasded and I had to reload Windows. I only have one serial number and it only works with photoshop II. The same serial number will not work for

I purchased Adobe photoshop elements II and Adobe premiere elements II. They are both on one disc. My computer crasded and I had to reload Windows. I only have one serial number and it only works with photoshop II. The same serial number will not work for Premiere. I dont have any other serial numbers. What do I do???

Static_Unit
I am getting a bit concerned about what is happening in your situation. Yesterday you posted your question in at least two different forums, one of them being here in the Premiere Elements Forum.
Don't Have Serial Number for Premiere, Only Photoshop?
Wherever you posted, the reply was to contact Adobe via its Adobe Chat. It is the only one who can sort out this matter for you.
In the thread cited above I offered to help you with the difficulties that you were having visualizing the Adobe Chat in its web page. I was waiting for your follow up on that in the above thread. Instead, I find your same question in a new Adobe Premiere Elements Forum thread this afternoon with no refer the prior threads or prior recommendations given you.
I will also mention again...when you buy the Photoshop Elements and Premiere Elements bundled in one packaging and with installation files for each on the same installation disc, each program has its own serial number. The Photoshop Elements serial number does not work for Premiere Elements and vice versa. The serial numbers are on labels on a box which houses the installation disc envelope(s). So, if you purchased both programs and found the Photoshop Elements serial number, then the Premiere Elements serial number should be in a label right underneath the label with the serial number for Photoshop Elements. I recall writing this in your yesterday's thread on this matter.
The moderator will no doubt be along shortly to close or delete this thread. So, just in case, please bookmark your yesterday's thread cited above so that we can continue this communication which is trying to help you.
Thanks.
ATR

I downloader all the Adobe Presenter, looks like everything downloaded but when I open the program I get the following message: The file archive part of Presenter is missing. You need all parts in the same folder

I downloadedall the Adobe Presenter, looks like everything downloaded but when I open the program I get the following message: The file archive part of Presenter is missing. You need all parts in the same folder

HI There,
It seems that Presenter is not fully downloaded. Please check you have downloaded .exe and .7z files successfully. In case you are still facing the issue then please click on the following link to chat with the support : Chat
with an Expert
Regards,
Mayank

I can't get Droid Turbo bluetooth to work in my 2005 Prius. Droid Razr worked fine. It seems to pair OK, and everything works great immediatly after pairing. After stopping and restarting car there is a message saying it found bluetooth device, I can s

I can't get Droid Turbo bluetooth to work in my 2005 Prius. Droid Razr worked fine. It seems to pair OK, and everything works great immediatly after pairing. After stopping and restarting car there is a message saying it found bluetooth device, I can still place a call with the car system, but no sound or microphone connection to the car system. Android tech support just said, "yea, that happens." I have version 4.4.4. Any ideas?

Automata,
Oh no. Is never fun having issues with bluetooth. Did you have this issue with any of your previous devices? When this happens what steps do you take to get it working again?
LindseyT_VZW
Follow us on Twitter @VZWSupport

I purchased Elements 13 and everything downloaded great. When I go to license the software before use the code wont accept letters, only numbers. My serial number has both.

Similar Messages

Maybe you are looking for