I purchased extra storage but lost free 5gb

I purchased extra storage but lost free 5gb

Thank you for reply Roger it is now that we are in iCloud drive have discussed with local help and I think it may be seen as petty by users  of Apple products.

Similar Messages

  • I have purchased extra storage but still storage not available

    I have purchased extra storage but I still do not have enough space

    judyreef wrote:
    I did not know this. How do I get extra storage on my device?
    By deleting or syncing data off of it to free up space.

  • Multiple Apple ID's and iCloud (purchased extra storage)

    My mom and dad want different iCloud accounts (so the contacts etc are not merged) They have bought the extra 20GB of iCloud storage for my Mom's phone. Here's the setup and apple ID's...  My question is how to split these and keep the extra iCloud storage on my mom's phone.
    Dad's iPad ID: [email protected]
    Mom's iPhone ID: [email protected]
    iCloud extra storage ID: [email protected]
    I want to change Mom's iPhone to: [email protected]
    and change the extra iCloud storage to: [email protected]
    I've already tried to change the ID of the iCloud but it will not let me because the email address for [email protected] is already used.
    I hope this makes sense to someone! 

    Hey rich!
    I'm taking a risk here and assuming that when you say "iPad ID" and "iPhone ID" you are referring to the iCloud ID on the mentioned device, right?
    If so,
    the extra storage was purchased with your dad's iCloud account and that's where it stays.
    Dad's iCloud ID can stay on his iPad, along with his extra storage.
    Go to Settings->iCloud and delete Dad's iCloud ID from Mom's phone.
    Log in to iCloud on Mom's phone with Mom's iCloud ID.
    (Does she already have this iCloud ID? If not, it may be taken by someone else and she would have to create a new one for her.)
    You cannot move the extra storage to Mom's iCloud ID. MAYBE, just MAYBE iTunes can do it, but I seriously doubt it. Contact them for assistance. (apple.com/support/itunes and select Contact iTunes)
    I don't fully understand the need to purchase extra storage for just one device. Now, if you had multiple iOS devices (like for your business), then I can see it. I back up a 32g iPad and a 16g phone using less than half of 1G of my iCloud storage.
    Good luck

  • HT201318 Need help with being double charged on my icloud account when purchasing extra storage for my ipad

    Need help with being double charged on my icloud account when purchasing extra storage for my ipad?

    I had this same problem on my 4S. I fixed it by restoring the phone to factory defaults. Previously, I had taken the additional step of restoring from backup but, as soon as I did, the problem returned. The fix is a hassle as I now have to reinstall my apps but at least I can manage mail on the phone.
    The problem also occurred on my iPad2 but I'm not restoring it as it's a serious hassle (see above) and I don't actually read much mail on the device.
    As a side note, I noticed incredibly high load averages (5+ processes for 1, 5, and 15 minutes; 12+ for 1 and 5 minutes at one point) as well as CPU usage that didn't drop below 15% (apparently all user processes, system seemed to be about normal). As could be expected, this also lead to incredibly rapid battery depletion.
    I can't tell what processes were hogging the CPU as neither of my devices are jailbroken and Apple doesn't seem to like 'top' much.

  • HT201318 I already purchased extra storage for iCloud now I'm at 15gb I want to go up to 25gb that is 40.00 a year . My question is will the 20 I already paid be subtracted from the 40.00 for the additional storage ????

    I Have already purchased extra storage will the 20 I already paid count towards the up grade in storage or is it going to cost me another 40 buck

    I Have already purchased extra storage will the 20 I already paid count towards the up grade in storage or is it going to cost me another 40 buck

  • Purchased new mac, but lost serial number and no longer have access to registered email.  Help

    Hi,
    As the subject header states, I purchased new mac, but lost my serial number and no longer have access to registered email.  I had purchased the Creative Suite Web and Design C6 version.  Support said they can only forward my lost serial number to the registered email.  Since she was without effective tools, she recommended I post something on the forums for support.  Anyone have the ability to get me back to using my suite?
    Thank you,
    Philip

    Only the person(s) you spoke to have the ability to provide you with the serial number.  People here can merely suggest where to look for it.  If you registered your software when you installed it originally then you should be able to find your serial number stored in your Adobe account online in the Products section.
    You might want to try updating your information in your account if the email is the only thing holding back from getting the info sent to you.

  • HT4847 i purchased extra storage for my icloud, but it dosnt show up as if i did.

    I know the transaction went through because i was charged the 20 dollars, I dont know how to retrives the extra storage?

    Cancel your storage upgrade
    If you upgrade or renew your storage but no longer need it, you can cancel. If you cancel your storage plan within 15 days of an upgrade or within 45 days after a yearly payment, you can contact Apple for a full refund. After this period, you can downgrade your storage for the following year.
    Note:  Partial refunds are available where required by law.
    From here  >  http://help.apple.com/icloud/?lang=en#mma3518f8580
    HelpKimIsAlreadyTaken wrote:
    Since I purchased about $70 worth of movies and books and they won't load onto my iPad, do you think iTunes will refund my money?
    If you make more room on your Device perhaps you can View/ use the purchases...
    However if you would prefer a Refund... you can always ask... be sure to explain your situation...
    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact
    Note:
    It is stated that all sales are final

  • Two apple ID on one iphone. I need to purchase extra storage for one but it doesn't give me a place to do it.

    im really frustrated.  everything not just this happening to me right now.  I'll try to be as clear as I can be here.  I can't get email or send email with one of two apple I.D.'s connected to my iphone.  The other I.D. I paid for extra storage.  The I.D. that needs more storage is my main email address and my lifeline.  Job offers come to that address, my banking and home security alerts, etc all happen through this one email account.  I can't even get that ID to show on my phone to choose it.
    How can I change things to show me both ID's so I can add storage to the correct one?

    Try here >  How to See a Purchase History for iTunes on an iPhone | eHow
    Update or edit payment method >  iTunes Store: Changing account information

  • I just purchased extra storage for my iCloud.  How and where do I access it?  I purchased movies and audio books to find out that I didn't have enough storage (the reason for the extra storage purchase).  I have no idea where to find them now.  Help?!

    How do I use my iCloud???
    I purchased 4 movies and 2 audio books from iTunes only to find out my iPad2 didn't have enough storage, so I purchased more storage from iCloud. 
    My iTunes account only shows the 4 movies that need to still be downloaded (not the two books)  After purchasing 20GB from iCloud I am still receiving the  "There is not enough available storage.  You can manage your storage in Settings" message.  I have gone to my Settings, where it shows I have the new, extra storage.  I have set all the iCloud settings as shown on the Apple website.  In my iCloud settings, it shows I have 17GB available out of 25GB.   In my General settings, it shows that I have a capacity of 28.6 GB, while my Available is 2.9GB.  (????)
    I don't know why I still can't download the movies.  I wouldn't know where to go (how to get to) the iCloud if I could...
    Also, iTunes has sent me receipts for the movies and audio books I purchased as well.  Where are they???
    Thank you SO very much for any assistance you can offer me!

    Cancel your storage upgrade
    If you upgrade or renew your storage but no longer need it, you can cancel. If you cancel your storage plan within 15 days of an upgrade or within 45 days after a yearly payment, you can contact Apple for a full refund. After this period, you can downgrade your storage for the following year.
    Note:  Partial refunds are available where required by law.
    From here  >  http://help.apple.com/icloud/?lang=en#mma3518f8580
    HelpKimIsAlreadyTaken wrote:
    Since I purchased about $70 worth of movies and books and they won't load onto my iPad, do you think iTunes will refund my money?
    If you make more room on your Device perhaps you can View/ use the purchases...
    However if you would prefer a Refund... you can always ask... be sure to explain your situation...
    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact
    Note:
    It is stated that all sales are final

  • HT5527 how may i now purchase Cloud storage in excess of 5GB? can the purchase be set to automatically renew year to year?

    Complimentary iCloud storage in excess of 5GB expired 9/30. How may I purchase additional storage? Thank you.

    Read here: http://support.apple.com/kb/HT4874.  If you purchase a storage upgrade it will renew ever year unless you downgrade it.  The expiration of the free 20GB upgrade for former MobileMe users is a special situation.

  • Purchased extra storage space...not working..?

    I just bought extra storage space for the icloud so that I could download a movie onto my ipad.  When I now go to download the movie it still says that there isn't enough space...does it take a while for the purchase to go through or am I doing something wrong here..?

    Tomcutt79 wrote:
    I just bought extra storage space for the icloud so that I could download a movie onto my ipad
    Storage space in iCloud has nothing to do with storage space on iPad.
    You need to delete items on iPad to make room for the movie.

  • TS1292 Purchased Itunes card but lost it!!!   HAve the receipts!! Please help ASAP!!!

    PURCHASED I TUNES CARD, LOST TI BUT HAVE RECEIPTS,   HOW CAN I STILL REDEEEM??

    Hi stephlecy7399,
    Welcome to the Support Communities!
    The article you referenced gives instructions for contacting the iTunes Store if you are having issues redeeming your gift card.
    iTunes Store: Invalid, inactive, or illegible codes
    http://support.apple.com/kb/TS1292
    If you're still unable to redeem your code after verifying the characters in the code, you'll need to contact iTunes Store Support for help. You'll need to provide a digital image of the front and back of the gift card as well as the sales receipt for the purchase of the gift card.
    Contacting iTunes Store Support
    Go to the iTunes support page and select your iTunes country.
    From the iTunes support page, choose Contact Support on the lower-left side of the page.
    Follow the instructions to get iTunes Store support assistance
    Cheers,
    Judy

  • My iphone 5c storage is almost full and I need to delete some pictures to free up some space, I pay iCloud for extra storage but I'm afraid if I delete it off my phone that it will delete it from iCloud, is that true? I can't afford to lose these pictures

    My iphone 5c storage is almost full and I need to delete some picture to free up some space. If I delete the pictures off of my phone, will they be deleted off of iCloud as well? I cant afford to lose these pictures.

    http://support.apple.com/kb/HT4083
    Then take pics etc off iphone into a secure location on PC/Mac

  • How do I downgrade to the free 5Gig storage of the cloud?  I purchased extra storage and do not need stand would like a refund.  I have searched for 2 hours, and after signing up for 10 different communities, have ffinally made it to this field.  HELP!

    How do I downgrade to the free 5gigs of iCloud storeage?  I would like a refund and have searched for two hours.  I have NEVER had such a tough time connecting with a company and have certainly spent MUCH MORE than $20. of my time tracking this down... maybe that's the point, huh Apple?  Can anyone help?

    To cancel an iCloud storage upgrade within 15 days of buying:
    Apple have made this as difficult as possible. If you use Express Lane you cannot proceed without entering a hardware serial number which is still eligible for AppleCare. However julia22 managed to find a way round it - please see this post:
    https://discussions.apple.com/message/16968425#16968425
    it gives the USA number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.

  • Purchased extra storage for photos

    Hi, i have purchased an extra 200gb of storage for photos (newbie to mac here) , can anyone tell me if my photos are saved to iCloud do they stay there until i delete them or do they delete after so many days ?  I bought the 200gb as somewhere to save my photos to so i could access them from any device, but I'm reading they delete after 30 days, is that correct ?
    Thanks

    iCloud Photo Library beta FAQ - Apple Support

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