I purchased illustrator online and followed download instructions, it prompted me to download a trial, I did, now i cannot download the purchased product or register my lic #, any help would be great.
I purchased illustrator online and followed download instructions, it prompted me to download a trial, I did, now i cannot download the purchased product or register my lic #, any help would be great.
You might try here for more direct help
Downloading, Installing, Setting Up
Similar Messages
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How do I view what slide I'm on out of how many I have total in keynote? I know on powerpoint it's at the bottom right of the window but I can't find it on keynote, nor can I find the option to make it appear. Any help would be greatly appreciated.
Your steps so far are OK but you may want to try:
1 Trash your user library Caches folder (House Icon with short name in Finder window (hard drive window)GOTO:House icon > Library folder > caches folder
2 Trash the com.apple.Safari.plist file in User library > preferences folder > Safari.plist as well as removing the library Safari folder its self.
3 you can selectivly re-install Safari 2.0 from your OS Tiger Install disk 1, (see Knowledge base article 301229 for how to just select the Safari Application) without doing a complete system Archive and Install.
4. Create a new Test user account on the system and test how Safari responds in the Test user, see if its a user related issue and not system issue.
5. Still no Safari response? have to do an Archive and install (not preserving user and network settings)article 107120
PS. Issue may be related to actual internet connection connectivity, power cycle cable modem and router or airport if using one as well as the computer(keep unplugged for 3-5 min) and plug the cable modem in and then the router/airport then power on the computer. Do the Airport Admin utiliy (applications, utilities on HD_1)update.
- do a hard reset of airport knowledge base article 108044(Express base) and 107451 (Extreme base)
- Check with internet provider for connection issues "cannot find server" ect. -
I have an IMac. I put a folder on the desk top and now want to delete it. The folder seems to be locked. I went into Get Info and attemted to unlock the folder and delete it. Won't go away. There is nothing in the folder. How do I unlock this folder and delete it? When I try to delete it, I'm asked for my password which I put in and is accepted, but will not delete the folder. Any help would be great.
If you are sure there is nothing in it, download trashit, a useful free app. That will dispose of it.
Download Trash It! for Mac - Force-empty your trash can. MacUpdate.com -
I purchased Quicktime Pro 7. Apple said my order is processed. I tried to follow the instructions to download and activate it but my screen and the instructions don't seem to be the same.
Any help would be appreciated.
Thanks,
TonyOpen QuickTime Player 7. In the QT Player 7 menu choose Registration. Fill in your information.
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My 2007 iMac slows and freezes while I'm using Safari and iTunes. The iTunes window freezes while music continues to play. Then music can begin stuttering. I have to press the power button to restart becuase I can't access the Apple pull down menu to force quit. The techs I use couldn't figure it out. It seems to be something about my data and not the applications. It's running correctly right now. Does anyone have any suggestions? They would be greatly appreciated. Thank you.
My 2007 iMac slows and freezes while I'm using Safari and iTunes. The iTunes window freezes while music continues to play. Then music can begin stuttering. I have to press the power button to restart becuase I can't access the Apple pull down menu to force quit. The techs I use couldn't figure it out. It seems to be something about my data and not the applications. It's running correctly right now. Does anyone have any suggestions? They would be greatly appreciated. Thank you.
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The MBP is mid-2012. The display is working fine when I connect it to my TV. I have a HDMI that can carry sound to my LG tv when it is coming from a DVD. I have changed my preferences in sound to output to be LGtv, but it still won't work when I want to have sound from the internet or from iTunes.
I attempted to change the settings in MIDI setup, but that also isn't making it work.
Thankyou for any help.I tried it. This page: http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewFeature?id=440027055&affId =1884404 opens iTunes, and allows me to watch past performances - it works fine. There doesn't seem to be any way to watch live, unless it just hasn't started yet. Unfortunately I have to go to work in a few minutes so I can't check again tonight.
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I can't play videos (you tube for example) except in full screen mode. The audio works in either, but the video doesn't load or run in the normal you tube web site.
Any help would be greatly appreciated.
Thanks
Also, the error console shows all sorts of different errors. Though, alot of error parsing values.Do you have any Mail plug-ins? In particular, do you
have any plug-ins installed on one computer but not
the other? In the Finder, go to each of the following
folders (if they exist). What do you see there?
/Library/InputManagers/
Not Found
/Library/Mail/Bundles/
Not Found
~/Library/InputManagers/
Smart Crash Reports Folder / Smart CrashReports.bundle
~/Library/Mail/Bundles/
MailRecent.mailbundle
> I have a number of Mail Rules in
place which place messages
of certain topics in specific Smart
Mailboxes
This doesn’t make sense to me. You cannot tell a rule
to move messages to a smart mailbox, only to a normal
mailbox. Each smart mailbox has its own set of
conditions that messages must satisfy in order for
them to appear there.
OK. I misstated this. I have a number of Smart Mailboxes with their specific rules in which to route certain topics to specify mailboxes. I am trying to not have to create each Smart Mailbox on each computer.
The problem is that when I am on the road I add contacts, bookmarks, keychain items, contacts into my laptop and vice versa when home. I would just like to have those Sync on both computers. Seems like it should be easy, but it hasn't been.
I really don't think I have anything "non-standard." A few Smart Mailboxes, a couple of signatures, thats pretty much it.
Note: For those not
familiarized with the ~/ notation, it refers
to the user’s home folder. You can easily locate any
of the folders referred to in this post by copying
the folder path here, doing Go > Go to Folder
in the Finder, and pasting the folder path
there. -
I downloaded OS X Lion on my iMac and I'm having problems with my computer waking up after hibernating. I can get to the login screen but my mouse will be frozen. The only fix's is a hard reboot. Any help would be great!
Try resetting the SMC and the PRAM.
1. SMC
Read this and follow the instructions for your kind of mac:
http://support.apple.com/kb/HT3964
2. PRAM
Follow the procedure below:
1. Power down the machine.
2. Locate the following keys on your keyboard in preparation for Step 4:
command–option–P–R
3. Press the ‘power on’ button.
4. Immediately – and before the grey screen appears – hold down ‘command-option-P-R’ all together.
5. Keep them held down until you’ve heard the start-up chime twice. After you release them you should hear it again, and hopefully your Mac will boot up as it should normally. -
I have Photoshop CS5 Extended and it says updates available but when i download the updates it says updates failed please try again later, i have tried a few times and get the same message any help would be great i am running 64bit on windows 8.
I am running Windows 7 64 bit ultimate and have the same problem. My hard drive crashed, installed a new one and then reinstalled CS5 extended. Installation went fine, but can no longer open my camera RAW files from Photoshop (camera is a Canon EOS T2i. The message also tells me I am not eligible for the update. I am... and I cannot open my files and I could before. I can find nowhere to contact Adobe to tell me how to proceed. My daughter is all a registered user of the same product and she had no problems upgrading... we purchased ours each at the same time. I do know the difference is that I had to reinstall and she did not. If that means anything.
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Hello, I just downloaded ios 8 for my 4s iphone and now it will not connect to itunes on my mac. Any help will be greatly appreciated.
Hello wedge60,
After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice concerning device recognition issues:
iOS: Device not recognized in iTunes for OS X
Follow these steps to resolve your issue:
If you haven't connected your iOS device to this computer before, unlock the device and tap Trust. Learn more about the Trust This Computer alert.
Restart your iOS device.
Restart your Mac.
Make sure that your Mac meets the minimum system requirements for your iPhone, iPad, or iPod touch.
Install software updates on your Mac.
If an iTunes update is available, apply the update.
Check USB connections. iOS devices need USB 2.0 to work properly. If you're not sure your Mac has USB 2.0 ports, check the computer's specifications.
Disconnect other USB devices and connect your device directly to a USB port on your Mac.
Try another USB cable.
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD -
I'm using Windows 8.1 and the browser won't load any web page. I downloaded the latest one from the website. Any help would be great. All other browsers work.
Hi curtismoxam,
Please try these troubleshooting steps: [[Fix problems connecting to websites after updating Firefox]] -
My iMac says my iCloud mail account is off line and is refusing to go online - Ok I rarely use iCloud mail but now the problem has spread to my calendar, which has frozen stating it is connecting to the iCloud server (for the past 8 hours).
Any help would be greatly appreciated by this silver surfer.
PeterCalendar.
Calendar Troubleshooting
Calendar and iCal Troubleshooting - Advanced
Calendar and Contacts Syncing – Advanced Troubleshooting
Mail/Preferences/Accounts/iCloud/Advanced - try changing Authentication to Apple Token.
Mail Troubleshooting -
HI everyone. Im looking for some help. Im getting the Itunes error 50 and No network connection error. I have a perfect connection. My iphod will not download and my ipad any help would be great.
A lot of people are experiencing it, which suggests that Apple is having issues. If that is the case all people can do is wait it out.
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I have an iphone 5, and the battery is so bad! I was just wonder if anyone had used an external battery before? are they good? can they do damage to your phone? what's the best one to get? any help would be great thanks!
I'd just like to say that ahs70's post on Dec 1, 2013 at 1:17am on Pg. 9 worked for me as well: https://discussions.apple.com/thread/5338609?start=120&tstart=0
If your iPhone's battery is acting up you need to determine if it's a software issue or a hardware/battery issue. To do that, after syncing your iPhone, erase/hard reset all data and settings from your iPhone to what it was from the factory as new. This can be found in Settings/General/Reset/Erase All Content and Settings. Then test it out for a day or two. If it's still acting up then it's likely a hardware issue and you will need to get your battery replaced. If your warranty is done than check out this link to get a battery kit to replace your iPhone battery yourself: http://www.ifixit.com/Store/iPhone/iPhone-5-Replacement-Battery/IF118-001#produc tDescription
If your iPhone is now working properly after hard resetting it than it's most likely a software issue. This battery issue only started after upgrading to the new iOs7, so it is obviously related to the update not properly installing itself. What has worked for me and many others is to manually update to iOS 7.0.4 using the full downloaded version of the update which is about 1.32 Gigs.
But first you need to find out what model of iPhone you have, click here to determine if it's GSM or CDMA: http://support.apple.com/kb/HT3939?viewlocale=en_US&locale=en_US
Then go here and scroll down to download the iOS 7.0.4 complete update for your device: http://www.downloadios7.org/download-ios-7-0-4-ipsw-file.html
Then scroll up on the download page and follow the instructions of updating your iPhone manually following the instructions below: "IPSW with iTunes"
And your done.
Problem solved.
I only posted this because it was a very frustrating problem that no one really seemed to figure out a solution for.
I hope this helps.
Emile Beaulieu -
I've got myself a new iphone 5s and I tried to update itunes. Now its telling me that this copy of itunes is corrupted or is not installed correctly Please reinstall itunes.I'm not good with computers so any help would be great.I'm scared if i reinstall i will lose everythig.
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (Later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
Should you get the error iTunes.exe - Entry Point Not Found after the above reinstall then copy QTMovieWin.dll from:
C:\Program Files (x86)\Common Files\Apple\Apple Application Support
and paste into:
C:\Program Files (x86)\iTunes
The above paths would be for a 64-bit machine. Hopefully the same fix with the " (x86)" omitted would work on 32-bit systems with the same error.
tt2
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