I purchased Lightroom 3, 2 years ago. My computer was 64 bit, just bought a 32 bit, this 64 bit program will not download onto my new 32 bit computer. What to do?

There should be a 32-bit installer as well. It should be part of whatever installer package you have. I don't know if you are aware, but when Lightroom 6 is released there will be no 32-bit support for Windows or the Mac. But then, if you are still using Lightroom 3 that probably doesn't matter to you.

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Acrobat will not download on my new laptop even though I purchased the product on my previous deskto

Acrobat will not download on my new laptop even though I purchased the product on my previous deskto

What actions are you taking that leads you to say you cannot download Acrobat (what, where, etc)?

HT1848 I have an I-phone and my music purchased from i-tunes will not transfer onto my new computer.

I have an I-phone and my music purchased from i-tunes will not transfer from my I-phone to my new PC.

See Recover your iTunes library from your iPod or iOS device.
tt2

HT1491 I have a 23.50 credit in my itunes account. I am signed in and can listen to the previews of the songs I want to purchase. When I click the buy button nothing happens. sometimes it just plays part of the song. It is not downloading onto my compu

I have a 23.50 credit in my itunes account. I am signed into my account and I can hear the preview to the songs I want to purchase.
When i click to buy the song nothing happens. It sometimes just plays the preview again. Help please.

Having the same problem and i just thought it was me ? So frustrating went to my local Apple store and they told me to re-load Itunes again,Done that but still can not buy songs???????????

HT1414 I recently purchased three movies but two of them will not sync with my new ipad. What should I do?

I recently purchased three movies via ITunes on my computer. I bought them to transfer to my new Ipad mini. When I tried to sync them to the Ipad mini 1 worked and the other two did not. How do I fix this without having to reset all the settings?

Check in iTunes on the "Movies" tab while your iPad is syncing and make sure you have the correct sync options checked.
Also, I assume you did in fact purchase (and not rent) the movies. Rented movies have different rules - they can only be on one device at a time.

I purchased a Photoshop app but it will not download onto my iPad. to synch, but this has been no help.

After the app would not download I tried to reinstall several times. I keep getting a popup that says to go to iTunes and synch to install but this has been no help.

Do you have enough room on your iPad for the app?
Has the app downloaded to your computer/in iTunes?
In iTunes, is the app selected as one to be synced to your iPad?
MotionMan

I purchased a free app from app store for iPhone 5 and it will not download; just gives me the little cloud with arrow pointing down. I have version 7.1.2 What do I do?

I purchased a free app from App Store for my iPhone 5s, iOS version 7.1.2. It will not download; just gives me the little cloud with arrow pointing down. What do I need to do to get the app to load?

Hello mjhardy,
After reading your post, it sounds like you are experiencing an error while downloading apps. You may want to consider restarting the device first, and then resetting if that does not work. This article provides detailed instructions for Restarting, and Reseting:
Turn your iOS device off and on (restart) and reset
How to restart
Press and hold the Sleep/Wake button on the top of your device until the red slider appears. Then drag the slider to turn your device completely off.
After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.
How to reset
You should reset your device as a last resort and only if you can't restart it.
To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
Thank you for contributing to Apple Support Communities,
BobbyD

I purchased photoshop cs6 3 years ago via download, I copied to my own disc. Now I need to install on computer again and I get the message that the disc is counterfeit even though I have my serial number.

I purchased photoshop cs6 3 years ago via download, I copied to my own disc. Now I need to install on computer again and I get the message that the disc is counterfeit even though I have my serial number. Help!

download the installation files and install:
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

I bought a box of adobe lightroom 5 a year ago. does it expire????

i bought a box of adobe lightroom 5 a year ago. does it expire????

Your boxed version was probably 5.0 and since its release there have been seven free updates. If you haven't been updating you should now update it to 5.7.1.
Adobe - Lightroom : For Macintosh : Adobe Photoshop Lightroom 5.7.1
Adobe - Lightroom : For Windows : Adobe Photoshop Lightroom 5.7.1
LR 5 is now nearing the end of its life and it is unlikely that any new updates will be issued, however it will continue to function fully forever, as long as it is on an appropriate computer. When LR 6 is released you will be able to purchase it at an upgrade price instead of the full cost, if you so wish.

When we purchased our mac two years ago, we set up the iCloud account. this past winter I created a new iCloud account thinking I was changing it. I now cannot access anything on the old iCloud acct and my computer hasn't been backed up either in awhile

when we purchased our mac two years ago, we set up the iCloud account. this past winter I created a new iCloud account thinking I was changing it. I now cannot access anything on the old iCloud acct and my computer hasn't been backed up either in awhile. How do i go back to that old account and delete it so that I can continue backing up on the newest account? I changed it because the original one I created an iCloud account with is a yahoo account email address and I am deleting my yahoo account for being compromised too may times.

Well, you can go to Manage your Apple ID and change the password if you can answer the Security Questions:
Apple - My Apple ID
If you cannot remember the Security Questions you can contact iTunes Support to reset them for you:
New iTunes Support - US and ww
Once you get your password reset and you can access your account info on Manage your Apple ID, you can change your ID. You won't be able to use the same email address that you are using for the new ID unless you change that one to something else. But, if you can get back into your old ID and change it to a new email address, then you can go on using that old ID, and just manually move the iCloud stuff you added to your new ID back onto the old one. Most of the stuff (like Contacts, Calendar, Notes) can be added by logging onto https://www.icloud.com on your Mac and doing it that way (it is a lot simpler when you have an actual keyboard in my opinion)
Hope this helps you to sort out the two ID business. If you have any questions, please post back!
Cheers,
GB

I purchased my photoshop cs6 extended about 2 years ago when I was enrolled in college. I graduated and I'm about to enroll to get my BA. My question is, if I want to change the computer where my photoshop is located or if I want to use it on my laptop

I purchased my photoshop cs6 extended about 2 years ago when I was enrolled in college. I graduated and I'm about to enroll to get my BA. My question is, if I want to change the computer where my photoshop is located or if I want to use it on my laptop and my desktop, do i have to wait until I enroll again or do I have to purchase the product again in order to put it on another computer?

Well that does change the story. If you purchased a PC version of CS6, the license is PC only. It can only be installed on a second PC for your own use.
If you buy a Mac, you would either buy another $350 copy of Photoshop Mac, or agree to a swap, that is exchange the PC license for a Mac license, giving up all rights to the PC license.
If you have the disposable income for it, get a $350 Photoshop Extended Mac license as well.
Gene

I purchased Photoshop Lightroom 5 at Office Depo two days ago. i am following the directions join the card that I purchased. The program will not accept my redemption code.

I purchased Photoshop Lightroom 5 two days ago at Office Depot. I have a redemption code on a card. the program will not take the code. What do I do?

You need to convert your redemption code to a serial number via the Adobe web site.
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

I purchase i phone 2 years ago i want the bill now. how can i get it?

i purchase i phone 2 years ago i want the bill now. how can i get it?

Contact whoever you bought it from and ask if it's possible to get a copy.

I purchased an album years ago on itunes and now iv bought a new laptop and want to put all my purchased music onto it, however it says iv only bought two songs off the one album. i know iv bought the whole album because ive got it on my iphone.

i purchased an album years ago on itunes and now iv bought a new laptop and want to put all my purchased music onto it, however it says iv only bought two songs off the one album. i know iv bought the whole album because ive got it on my iphone. how do i retrieve the rest of the songs without paying for them again?

Hello there Nihalith,
It sounds like you are trying to download a purchased album, but not all the tracks are listed as being purchased. If you still have the receipt that was emailed to you when you bought it, you can use it to report a problem with the purchase to the iTunes Store directly with this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Thank you for using Apple Support Communities.
Regards,
Sterling

I want to add new songs to my ipod. When I set it up with itunes years ago I had a different computer that I no longer have. Now it will not let me add new songs to my ipod shuffle without erasing everything that is already on it. Help!!!

I want to add new songs to my ipod. When I set it up with itunes years ago I had a different computer that I no longer have. Now it will not let me add new songs to my ipod shuffle without erasing everything that is already on it. Help!!! Is there any way around this?

Yes, I was aware of this but the phrase "Any items imported from audio CDs or acquired from other sources will not copy from your device to the iTunes library." is what worries me. Will this eliminate my Notes, Calendar Events, etc or will it apply mostly just to the music?

I purchased Lightroom 3, 2 years ago. My computer was 64 bit, just bought a 32 bit, this 64 bit program will not download onto my new 32 bit computer. What to do?

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