I purchased Lion and they billed me ..but it doesn't download?

i purchased Lion and they billed me ..but it doesn't download?

Go to App Store and to Purchases. Download click the mark with a cloud and an arrow next to the OSX Lion. It should start downloading. If it still doesn't work, ask Apple, but first try downloading it.

Similar Messages

  • Itunes question: I purchased 2 songs and they charged me but it didn't download.  Said "there was a problem downloading.  internet connection was reset."  What do I do?

    I purchased 2 songs from itunes and was charged for them, but they didn't download.
    The message says "there was a problem downloading.  The internet connection was reset." 
    I tried to "download" again, but it won't.  Same message.

    Download past purchases - Apple Support
    I wold try to connect in a different WiFi setting

  • I purchased fx but it doesn't download

    I purchased the new fx pack for the djay2 app and paid £2.99 but it doesn't download. It keeps saying restore purchases. When I click on restore purchases, I put my apple I.d in then that's it. Back to where I started.
    Does anyone know what's going on.
    Kind regards.
    Fab 777

    Welcome to Apple Support Communities
    You have to download the purchased music, because now you can only listen to purchased music from iCloud. See > http://support.apple.com/kb/ht2519

  • How the heck do i get more ring tones on my phone i purchase them and they go into my music but not ring tones any one no how i can put more on my ringtones plz n ty

    how the heck do i get more ring tones on my phone i purchase them and they go into my music but not ring tones any one no how i can put more on my ringtones plz n ty

    Make sure your own music files are saved in the proper folder (Digital sounds) whether in your memory card or the phone memory, the location should still be:
    Sound Clips > Digital Sounds.
    If your songs/mp3s are saved anywhere else, it will not show up as a selectable ringing tone.
    You can move your songs through File Manager on your phone if they are in the wrong location (Options > Move to folder).
    Hope that clarifies it for you.
    "Try not. Do or do not, there is no try."
    If you found someone's comments helpful or like what that person has to say, please give some Kudos to the post!

  • HT1338 Yesterday, I purchased Mountain Lion OSX and tried to download it but I don't think it worked.  How can I tell if I am using Mountain Lion and how do I get help if the download was unsuccessful?

    Yesterday, I purchased Mountain Lion OSX and tried to download it but I don't think the download worked.  How can I tell if I am using Mountain Lion and how do I get help if the download was unsuccessful?

    Click your Apple menu icon top left corner of your screen.
    From the drop down menu click About This Mac.
    If Mountain Lion is installed, it will say:  v10.8
    If not, launch the App Store. From the App Store menu bar click Store > Check for Unfinished Downloads
    FYI ..  for downloading Mountain Lion from the App Store, a high speed (broadband) internet connection is strongly recommended by Apple as noted here > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
    If you need to reinstall OS X or repair the the startup disk Mountain Lion Recovery, that requires broadband access to the internet via Wi-Fi or an Ethernet connection. OS X is downloaded over the internet form Apple when OS X Recovery is used for reinstallation.

  • HT201272 Tried following the steps on this doc, but upon tapping the Cloud Icon ( Re download icon ) it redirects me back where i need to Purchase again and update billing information.

    Tried following the steps on this doc, but upon tapping the Cloud Icon ( Re download icon ) it redirects me back where i need to purchase again and update billing information.

    Tried following the steps on this doc, but upon tapping the Cloud Icon ( Re download icon ) it redirects me back where i need to purchase again and update billing information.

  • I recently purchased a shutter release remote for my IPAD camera but the cord is only three feet long.  I purchased a 3 banded AV extension but it doesn't work.  Can anyone tell me what the correct extension cable is and where I can find one?  Thanks.

    I recently purchased a shutter release remote for my IPAD camera but the cord is only three feet long and I need an extension cord.  I purchased a 3 banded AV extension but it doesn't work.  I have been told that I need an extension cord that has AV and Mic to enable the remote shutter release to work with the extension cord.  Can anyone tell me what the correct extension cable is and where I can find one?  Thanks.

    Greetings,
    I've never seen this issue, and I handle many iPads, of all versions. WiFi issues are generally local to the WiFi router - they are not all of the same quality, range, immunity to interference, etc. You have distance, building construction, and the biggie - interference.
    At home, I use Apple routers, and have no issues with any of my WiFi enabled devices, computers, mobile devices, etc - even the lowly PeeCees. I have locations where I have Juniper Networks, as well as Aruba, and a few Netgears - all of them work as they should.
    The cheaper routers, Linksys, D-Link, Seimens home units, and many other no name devices have caused issues of various kinds, and even connectivity.
    I have no idea what Starbucks uses, but I always have a good connection, and I go there nearly every morning and get some work done, as well as play.
    You could try changing channels, 2.4 to 5 Gigs, changing locations of the router. I have had to do all of these at one time or another over the many years that I have been a Network Engineer.
    Good Luck - Cheers,
    M.

  • Have just purchased Lion and unable to get to store to download.  Using iMac  OS10.6.8

    Have just purchased Lion, have Redemption code, etc, but unable to get to place to download.  Using OS 10.6.8

    Follow the instructions that came with the redemption code. If you are, provide details on what's happening where, including any messages. Alternatively, contact http://www.apple.com/support/mac/app-store/contact/  since they're responsible for making this work.
    iMac (27-inch Mid 2011), OS X Mavericks (10.9.3), SL & ML, G4 450 MP w/Leopard, 9.2.2

  • I purchased mountain lion in the app store but it won't download

    I bought OS X Mountain Lion in the App Store on my Macbook. It asked for my computer password and itunes accont password. After I entered them a button labeled "Download" replaced the "$19.99" button. When I click on the button a small whirling symbol appears above it but dissapars after a second and nothing begins to download. I tried to hit the apple in the upper left hand corner of the screen and select software update but it doesn't appear happens. What should I do?

    Were you in your Purchases section of the app store?
    After purchasing it, it should show up there.

  • I did download Lion and everything is fine, but why in app store still stated DOWNLOAD and not INSTALLED, I already did 3 times and it still in DOWNLOAD label

    I did download Lion and everything is fine, but why in app store still stated DOWNLOAD and not INSTALLED, I already did 3 times and it still in DOWNLOAD label

    My guess is they changed that to Download for all the people who wanted to or needed to download it again. It's kind of a subset of Installed, now. I don't think it is a great solution, but that is what it is.

  • When i purchase movies and they are held in the cloud and i want to download them to my computer it gives me an error message

    Whenever i purchase movies and they are stored in the cloud and i want to download them to my computer it gives me a connection issue, error 43. i have not had this problem in the past and the only recent change is my internet provider.

    First step: update Photoshop to 7.0.1.
    Second step:  provide sensible information:
    BOILERPLATE TEXT:
    Note that this is boilerplate text.
    If you give complete and detailed information about your setup and the issue at hand,
    such as your platform (Mac or Win),
    exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
    your settings in Photoshop > Preference > Performance
    the type of file you were working on,
    machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
    what troubleshooting steps you have taken so far,
    what error message(s) you receive,
    if having issues opening raw files also the exact camera make and model that generated them,
    if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
    A screen shot of your settings or of the image could be very helpful too,
    etc.,
    someone may be able to help you (not necessarily this poster, who is not a Windows user).
    Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
    http://forums.adobe.com/thread/419981?tstart=0
    Thanks!

  • HT1211 hd show i have downloaded them in the past and they work fine but now i cant buy any new ones it grayed out and wont let me click on them

    hd show i have downloaded them in the past and they work fine but now i cant buy any new ones it grayed out and wont let me click on them

    If you Go to the app store on your phone, then go to updates you should have a purchased icon at the top.
    Click on that and it will show the apps you have downloaded before as they are stored on the icloud.
    Then you should be able to click on the app and redownload it, not sure if it will charge but its worth a try.

  • HT1848 when i purchase ringtones and they download directly to the music app on iphone, how can I move them to SOUNDS in SETTINGS so I can assign to various functions please?

    when i purchase ringtones and they download directly to the music app on iphone, how can I move them to SOUNDS in SETTINGS so I can assign to various functions please?

    You would have to create the ringtones.
    Google will find several way to do this.
    You cannot buy ready made ringtones from your computer.

  • I am unable to delete whole texts from left-swipe. i click delete and they dissappear. But then i can't send or recieve texts. i reboot phone and deleted message reappear. i've synced, backup, everything. Help!

    I am unable to delete whole texts from left-swipe. i click delete and they dissappear. But then i can't send or recieve texts. i reboot phone and deleted message reappear, but i am able to continue send/recieving texts.. i've synced, backup, everything. Help! I am doing this beacuse in my space on my phone my doucments and data are taking up 9GB of space, and i don't know why other than in my phone it says messages are taking up 8GB or so. I am running ios 7.0. I have synced my phone with itunes, backed up, reboots after deleting the texts, they never vanish, i have even restored from itunes and restored from a backup that didn't include the texts after i deleted them.

    actually better to reset your phone and reinstall the latest firmware again after that restore your back up it should be ok

  • I have installed Lion and the Java update but my CS5 PS will not open jpegs to edit.

    I have loaded Lion, and updated my Java but for some reason my Photoshop doesn't want to load pictures. I can see them in the layers, but the actual image is just not coming up. Maybe this is nothing to do with Lion, but if anyone has any ideas it would be great! Really don't want to have to reload everything from SL if possible. My other Adobe programs work fine.
    PLEASE HELP!!!

    After Java is installed, you may need to enable it.
    In your Applications > Utilities folder, you should find the Java Preferences.app.
    Double click on that, and in the ‘General’ tab, make sure that the enable checkbox at the top is checked.

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