I purchased LP on sims free play and didn't receive them

Where is the LP i purchased on sims free play? It took the money out of my bank account but didn't give me what i paid for.

Hello domerre15,
It sounds like you made an in app purchase and were charged for it, but never received the item. I would first quit the app:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that and restart the phone and test the issue again:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If that does not make it appear, then I would report a problem with the purchase to the iTunes Store support team directly with this:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thank you for using Apple Support Communities.
Regards,
Sterling

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