I purchased my iMac using the same (and only) Apple ID I use to purchase apps. Third-party apps update fine, but the apps that came with my iMac (iPhoto, iMovie, etc) bring up a message saying I have to log in with the account I used to purchase them.

I used my only Apple ID to purchase my iMac (Intel-based one). I've never been able to update core apps that came with it. I can update third party apps I've bought (like Coda), but when I try to update Garage Band, iPhoto, iMovie and so on, a popup message appears saying "You have updates available for other accounts" and "Log in with the account you used to purchase this app in order to update it", or similar (see screenshot above).
The OS seems to get its updates fine - it's just the core apps from the App Store.
I've only ever had one Apple ID, so I have no idea what to do. I went to ask the Genius bar at my local Apple store, and they couldn't help, and insisted that I must have purchased the iMac using a different account, but I definitely didn't. There are a few posts on non-Apple forums of this happening to other people, so it must be a rare bug.
I'm a little concerned it may affect my ability to update from Lion to Mountian Lion. Can anyone help?
Dan

Have you done a Disk Repair and a Disk Permissions Repair?
If that doesn't resolve the problem I would suggest calling customer support about this issue as it is most likely on their (Apple's) end that the problem exists.

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HT1420 I have set up iTunes Match on only 3 devices (my Windows 7 desktop and 2 iPhones) and am now trying to authorise my new Windows 8 (Toshiba) laptop but I keep failing to authorise the laptop using my one-and-only Apple ID. Does anyone have advice to

I have set up iTunes Match on only 3 devices (my Windows 7 desktop and 2 iPhones) and am now trying to authorise my new Windows 8 (Toshiba) laptop but I keep failing to authorise the laptop using my one-and-only Apple ID. Does anyone have advice to solve this problem?!

Hi all. I can’t tell you how to solve your iCloud 3.x issues. Heck, I don’t think they’re even solvable.
But if you had a previous version of iCloud that was working correctly then I can definitely tell you how to solve the “iCloud Photo Stream is not syncing correctly to my Windows 7 PC” problem. …without even a re-boot.
Log out of iCloud 3.0 and uninstall it.
Open My Computer and then open your C:\ drive. Go to Tools/Folder Options and click on the View tab. Select the “Show hidden…” radio button and click on OK.
Open the Users folder.
Open your user folder
Open ProgramData (previously hidden folder)
Open the Apple folder – not the Apple Computer folder.
Open the Installer Cache folder
In Details view sort on Name
Open the folder for the newest entry for iCloud Control Panel 2.x – probably 2.1.2.8 dated 4/25/2013
Right click on iCloud64.msi and select Install.
When finished, the synching between iCloud and your PC will be back to working perfectly as before the 3.0 fiasco. The pictures will be synched to the same Photostream folder as before the “upgrade”. Now all you need to do is wait until Apple/Microsoft get this thing fixed and working before you try the 3.x upgrade again.
I think the iCloud 3.0 software was written by the same folks who wrote healthcare.gov with the main difference being that healthcare.gov might eventually be made to work.
For those of you who hate to go backwards, think of it as attacking to the rear. Which would you rather have, the frustration of no synching or everything working on an older version?
Good luck…

Upgraded to Firefox 4 now can not access my inbox in email. Error message say I have undefined new mails in the inbox

Downloaded update toi mFirewfox 4. ISP is Talktalk. Can open My mail and get to screen with inbox but page seems to stopp loading then as it doesa not show amount of space being used etc which it normally does. Instead message says 'You have undefined new mails in your inbox' Nothing then happens and the button to open the inbox does not work. Can however access my email and inbox through Outlook express. Contacted TalkTalk help line and after running some checks was told that the problem is with the browser. Canb anyone help solve this please.

Me too, problem is being googled alot by other tiscali users also.

I have purchased a from within an app. I submit my password for the app, and then my Apple ID. I then get the following messages "Regrant failure _ please log in with the same user that has bought this app" and that is followed by "cant conn with IT _

I have purchased an item from within the app PocketBible on my iPad. However when I try to download it I am asked for my app User Name and Password and then my Apple ID and password. I give both of these. I then get a message which says Regrant failure - Please log in with the same user that has bought the app. That is then followed by Pocket Bible Alert - cannot connect to iTunes Store.
Anybody got any ideas, both what the 1st alert means and how I get round the problem please.

I had the same problem. My wife had the PocketBible on her Ipad 2 and she transferred ownership to me. I had to delete the app and reinstall it from the App store(logged in with my apple ID) and its working without a problem. I do not get those error messages when I attempt to Buy/Upgrade or Add/Remove books.

Im trying to purchase music and it says i have $21.07 on my itunes account but when i go to purchase music it asks for my credit card details or a gift card no. and wont let me continue til i do so. how do i spend the money i have on there already?

im trying to purchase music and it says i have $21.07 on my itunes account but when i go to purchase music it asks for my credit card details or a gift card no. and wont let me continue til i do so. how do i spend the money i have on there already?
i try to download the song and it comes up with put in password. then it takes me to a credit card detail place. i have enough money on my account i shouldn't have to use my credit card. how can i use the money alredy on my account?

If the amount of the purchase is close to $21.07, then you need to take into account taxes may be added.
If you go beyond the credit from a gift card the balance will be billed to your credit card account.

I have an iphone 3g I tried to dl an app for netflix and it said i need to have ISO 5 but my phone has ISO 4.2.1 and when i try to update it I get message saying I have current version how or what can i do do to get an app the lets me watch netflix on my

I have an iphone 3g I tried to down load an app for netflix and it said I need to have ISO 5 but my phone has ISO 4.2.1 and when I try to update it on my computer through itunes I get message saying I have current version how or what can I do do to get an app the lets me watch netflix on my iphone 3g .Is there an sulision to my problem? I also tried another app with another name diff from netflix and I got the same message saying i need ISO 5 .Someone please help thank you

Thank you for your help are you aware of any apps that will work the iso 4.2.1 system that will let you watch movies on the phone. Also I tried to down load something else the other day and got message that Safari wont let you open this is ther any to see if i have the latest safari on my phone?

I have moved from the UK to the USA and have a new phone, I try to change my country location on the store and get an error message saying I have to cancel my itunes match and have a pass incomplete, any ideas?

I have moved from the UK to the USA and have a new phone, I try to change my country location on the store and get an error message saying I have to cancel my itunes match and also that I have a pass incomplete, any ideas how to fix and change the store. It is becoming a problem with getting some USA aps and content
Thank you
Tom

iTunes match is a subscription that you have in when you were still in the UK. According to the terms & conditions you'll need to wait for the susbcription to end before you can change your country to iTunes Store USA.

I've upgraded my pc and now Im getting an error message when Im trying to sync my ipod saying I have two itunes libraries. The library thats there is only showing some songs and it's not uploading songs Ive just bought.

I've upgraded my pc and now Im getting an error message when Im trying to sync my ipod saying I have two itunes libraries. The library thats there is only showing some songs and it's not uploading songs Ive just bought.

You seem to have tried everything, and you say it's syncing fine on your Dad's iMac, so I assume, you have also done a Disk Diagnostic from an earlier post by tt2 and conclude that your iPod Hardisk is good.
You don't have to use it as a heavy paperweight, the problem is only using your Windows 7 machine for syncing.
In your troubleshooting steps, did you try to use another High-Speed USB 2.0 port, USB controller resource are very scarce, so if you use other USB devices, while syncing your iPod, it may just freeze.
Windows have a bad reputation for device conflict, so better don't connect other USB devices, while syncing, better sync it while disconnected from Internet, stop antivirus just before you go to bed.
Have a nice day!

Shortly after starting up, a dark 'film' slowly comes down over the screen and I get a message saying I have to shut down the computer. I've tried to start from the disk, and before I can even run a repair off utilities, it happens again. What's up?

When I started my iMac today, it started beeping like an alarm horn. I shut it down, and held the startup button a little longer to get it to start. Shortly after starting up, a dark 'film' slowly comes down over the screen and I get a message saying I have to shut down the computer. I've tried to start from the disk, and before I can even run a repair off utilities, it happens again. What's up? Am I screwed? HELP!!

What you are seeing is a kernel panic, often but not always connected with a hardware or peripheral issue, so, unplug everything except mouse and keyboard, reboot and hold the shift key as soon as your hear the chime, continue holding it until you see the Apple Icon and spinning progress indicator, then post back.
It will take noticeably longer than normal to start.

Hello I just got my new IPad this week and I'm very frustrated on activating the message app also thefacetime app. It seems it says have to log-in with your apple I'd to activate but always when I log in it always bounces back tithe log-in section

Hello I just got my new IPad this week and I'm very frustrated on activating the message app also thefacetime app. It seems it says have to log-in with your apple I'd to activate but always when I log in it always bounces back tithe log-in section please do help me.

You can download a complete iPad User Guide here: http://manuals.info.apple.com/en/ipad_user_guide.pdf
Also, Good Instructions http://www.tcgeeks.com/how-to-use-ipad-2/
Apple - iPad - Guided Tours
http://www.apple.com/ipad/videos/
Watch the videos see all the amazing iPad apps in action. Learn how to use FaceTime, Mail, Safari, Videos, Maps, iBooks, App Store, and more.
iPad How-Tos http://ipod.about.com/lr/ipad_how-tos/903396/1/
You can download this guide to your iPad.
iPad User Guide for iOS 5
http://itunes.apple.com/us/book/ipad-user-guide-for-ios-5/id470308101?mt=11
 Cheers, Tom

HT5163 i have an old i phone 3s and was using it as an ipod. at the last update i got got a message saying there is no sim card in the phone. i do not want it to be a phone anymore. however the device has a locked screen saying it has no SIM card. how do

i have an old i phone 3s and was using it as an ipod. at the last update i got got a message saying there is no sim card in the phone. i do not want it to be a phone anymore. however the device has a locked screen saying it has no SIM card. how do i get back to unlocking the iphone and using it as an ipod again.
thanks

iPhones require a SIM card for activation, regardless of whether it is being used as an iPhone or an iPod.
Put a SIM in the device for the carrier it is locked to and activate it. The SIM can then be left it it or removed.

When trying to update phone, a message says i have purchased items that have not been transferred to iTunes, what is this?

When trying to update phone, a message says i have purchased items that have not been transferred to iTunes, what is this?

We need a bit more information to help.
Are you trying to update your iPhone using iTunes on your computer? If so, did you make purchases through the iTunes Store or App Store on your iPhone, and fail to sync them with your computer? That is the likely meaning of what you are seeing. If this is true, the purchases would be added to iTunes in your computer before the upgrade proceeds.

My daughter has an iPod touch using my apple ID, I just purchased an iPhone with the same ID. Is there a way to keep my stuff seperate from her ipod but still share the iTunes account?

My daughter has an iPod touch using my apple ID, I just purchased an iPhone with the same ID. Is there a way to keep my stuff seperate from her ipod but still share the iTunes account? I was looking through the photo section on my iPhone and found pics my daughter has taken from her iPod. I do not want my pics, emails, etc to show up on her iPod. Is there a way to stop this from happening or do I have to create a different Apple ID for her to use instead?

If you have iOS 8 on all devices then:
If under 13 years create a new ID for her by:
Family Sharing and Apple IDs for kids - Apple Support
The use family sharing to share apps
http://www.apple.com/ios/ios8/family-sharing/
Family purchases and payments - Apple Support
If underage and not i)S on all devices then you have to create an ID for here under your name and supervise it use:
Create a NEW account using these instructions so yo do not have to use a credit card.
Make sure you follow the instructions. Many do not and if you do not you will not get the None option. You must use an email address that you have not used with Apple before. Make sure you specify a birthdate that results in being at least 13 years old
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
More details of how:
http://ipadhelp.com/ipad-help-tips-tricks/how-to-get-free-apps-from-the-app-stor e-without-a-credit-card/
Use the new ID on her iPod but only for:
Settings>Messages>Send and Receive
Settings>FaceTime
Settings>GameCenter
and Settings>iCloud if you want her to have separate Contacts Calendar and some other things.
Continue to use the same/common Apple ID for Settings>iTunes and App stores so you can share purchases.

When trying to Sync my iPhone i got a message saying that my phone could not be read and that it should be restored, upon doing so i got another message saying the iPhone software update server could not be contacted what do i do?

When trying to Sync my iPhone i got a message saying that my phone could not be read and that it should be restored, upon doing so i got another message saying the iPhone software update server could not be contacted what do i do?
I have now discovered that i cannot update or restore any of my devices

Were those items purchased or downloaded under a different apple ID than what you are logged into on the phone?

TS1702 I've purchased a book in iBook but every time I go to download it, I get a message saying you have already purchased this book go to purchases to download, please help me as I am getting beyond frustrated!!!!!

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I purchased my iMac using the same (and only) Apple ID I use to purchase apps. Third-party apps update fine, but the apps that came with my iMac (iPhoto, iMovie, etc) bring up a message saying I have to log in with the account I used to purchase them.

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