I purchased one year photoshopCC, cannot get it to download on to my apple desktop

I purchased one year photoshopCC, cannot get it to download on to my apple desktop
I have tried to download and got a trail version instead of the one year subscription
What's next?

Artiste Marti if the membership is not validated then it is likely there is a connection error. Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve this connection error.

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Date: Mon, 25 Mar 2013 12:53:48 -0700
From: [email protected]
To: [email protected]
Subject: I cannot get images to download to elements 9.
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I purchased one year photoshopCC, cannot get it to download on to my apple desktop

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