I purchased PDF Converter, it isn't what I needed for my files.  Can I get a refund?

After I purchased a PDF Converter, it isn't what I needed for my files.  Can I get a refund or a credit on my account?

Apple considers all sales as final. Apple expects folks to do theoir homework before purchasing. You will receive a receipt in your email for the purchase 24 to 48 hours later and you can use the Report a problem link to initiate a conversation with iTunes Support about a refund. Apple sometimes gives a one-time refund. The question for you is do you want to use this one-time refund on this app or save it for a more costly app in the future?

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  • I purchased quicken through the app store and it will not download. Can I get a refund for the app?

    I purchased quicken through the app store and it will not download. Can I get a refund for the app?

    Disable anti virus softwrare if installed
    Check your settings in System Preferences > Security & Privacy > Firewall > Firewall Options
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    OS X: About Gatekeeper
    Then try downloading Quicken >  Downloading past purchases from the App Store, iBookstore, and iTunes Store
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    But you can at least ask for a refund > Apple - Support - Topic Selection

  • Purchased a gift app for a friend can I get a refund?

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  • I have just purchased Dreamweaver CS6 and believe I should have gotten Dreamweaver CC.  Can I get a refund for the CS6?

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  • I purchased PDF Converter Plus, v1.0 (4 ). I am unable to convert PDF into text. I get all gibberish when I try to do the conversion.

    I purchased PDF Converter Plus, v1.0 (4 ). I am unable to convert PDF into text. I get all gibberish when I try to do the conversion.

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  • Can i get a refund of what i did not purchase?

    Just a few days ago i updated my ; talking tom 2. And today i got a mail saying that i purchased something else. it said that i purchased :AppBox pro: A swiss army knife for your digital life, but i am sure that i did not purchase it. I want to get a refund so i call apple, but they didnt know what to do. i also remebered that a few months ago i bought something form the app store and i called them for a refund and they did.so my question is can i get a refund from something i didnt buy?

    Contact iTunes support and ask.  We're users here.  We have no way of predicting what Apple will or will not do.

  • HT4009 Whenever I go to make an in-app purchase, a message pops up saying "this is not a test user account." What does that mean and how can I get rid of it so I can purchase things?

    Whenever I go to make an in-app purchase, a message pops up saying "this is not a test user account." What does that mean and how can I get rid of it so I can purchase things?

    Try a soft-reset and see if it works after your phone has restarted (it seems ot have fixed the error for a number of people on here) : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the equivalent of a reboot.

  • How can I get a refund for an in app purchase I did not want?

    How can I get a refund for an in app purchase I did not want?
    The app took over $35 from my account and there is no way this was authorized.  Please advise on how I can recover these funds.

    They did the same thing to me on 12/24/11. Apple overcharged me 3 times my purchase amount and have caused my bank account to be overdrawn!
    I called my bank to make a statement of unauthorized charges AND filed a complaint with the FTC (Federal Trade Commission). Apple provided no way to contact a live rep and the email reps have been useless...so they left me no other option.
    I think they do this to their customers very often. It is extremely dishonest.
    I actually posted the above info on this discussion community earlier today...and Apple deleted it! If that isn't an admission of guilt, I don't know what is.
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  • I tried updating my iPod 5th gen to iOS 8 but it only shows me a picture of the iTunes logo and a charger at the bottom, I'm not sure what this means or what I need to do. Can someone please help me?

    I tried updating my iPod 5th gen to iOS 8 but it only shows me a picture of the iTunes logo and a charger at the bottom, I'm not sure what this means or what I need to do. Can someone please help me?

    After restoring to factory settings/new iPod you will then have to restore from backup
    To restore from backup see:
    iOS: Back up and restore your iOS device with iCloud or iTunes       
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
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  • I just PAID for Black eyed peas Time of my life and now iTunes says I can't put it on my iPod 5th gen ? What? Why? And how can I get it on my ipod?

    I just PAID for Black eyed peas Time of my life and now iTunes says I can't put it on my iPod 5th gen ? What? Why? And how can I get it on my ipod? And if I can't put it on my ipod how do I get my money back? I registered my ipod on iTunes, why was a song I can't put on my ipod even offered to me? What a rip?

    Because you can only synce with one iTunes library and you are switching libries by using the new computer. To nake this yyour syncing computer:
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    - Connect the iPofd yo the computer and bake a backup fo the iPod by right clicking on the iPod under Devices in iTunes and select Back Up
    - Restore the iPod from that backup.
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    To move mdia to the new computer see:
    iTunes: How to move your music to a new computer
    iTunes Store: Transferring purchases from your iOS device or iPod to a computer

  • HT1904 How can I get a refund for apps in the apple App Store that do not work and are not what they said they wer

    How can I get a refund for apps in the apple App Store that do not work and are not what they said they wer

    You've tried deleting and redownloading them and seeing if they then work and tried contacting the developers ? If you have and they can't/won't help then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Can i get a refund on a movie i accidentally purchased online

    can i get a refund on a movie i accidentally purchased online

    To report an issue with a purchase, follow these steps:
    • Open iTunes. If you are already signed in, skip to step 4.
    • Choose Store > Sign in.
    • Enter your account name and password, then click the Sign In button.
    • Choose Store > View My Account
    • Click the Purchase History button
    • Click the Report a Problem button at the bottom of your purchase history
    • Click the arrow next to the purchase with which you want to report an issue
    • Click the Report a Problem link next to the item with which you wish to report an issue
    • Click the Problem menu
    • Choose the option that best describes the issue. If none of the options match your issue, choose "My concern isn't listed here."
    • Write comments about the issue (optional).
    • Click the Submit button

  • Accidentally purchased a game twice, can I get a refund?

    Last night, I bought the Monopoly Plus and Final Fantasy XIV Online. After the purchase, I checked the Monopoly Plus from the PS Store just to be sure that I got it and it says "Purchased". Then I checked the Final Fantasy XIV Online and did not see the "Purchased" note but instead the price is shown as if I have not bought the game yet. Thinking that I have not bought it, I immediately add it to my basket and bought it. To my surprise when I checked my email, it was bought twice and the time of my first purchase was just a few minutes from the second one. Can I get this refunded so I can buy a different game instead? Thanks in advance. I hope I can get a refund so that I can purchase a different one.

    melshei wrote:
    Hey thanks guys for taking your time to help me.
    I tried to get hold of the AE Customer Support but it seems nobody is in at this time but I got the option to leave them a voice mail. I hope that will be a start to solve this issue.
    But if there is anything else that I can do regarding this, please do tell me.
    Hi melshei, 
    If you continue having issues getting through to Support drop me an @ mention and I will see what I can do. 
    SFZ 

  • HT4059 I was charged for an unauthorized purchase of a book I have already purchased several months previously. Can I get a refund?

    I was charged for a second purchase of a book that I purchased several months ago. I did not authorie this,, no apple ID, no pssword. No idea what happpened, it is a second copy in my library. I don't need two copies. Can I get my money back? and how?

    Yup, this happened to me with an app I purchased...twice..  Considering all the "security" related implementations that the App/itunes store could keep our purchases straight.  I wish there was some sort of innovation that would track purchases made.  This way when we have to perform a simple procedure like re-downloading an app to a device that had to be erased & restored to deal with its inherent disfunctionality we wouldnt have to waste time dealing with a flaky retailer when they steal money from you..
    Yes, there must be a technology maker who could invent this kind of innovation...btw, isnt it 2013 already?   Not to much to ask, but perhaps this investment to create this wonderful innovation would be to much for such a small, poor firm like Apple..****, corporate is probably busy thinking up the next half baked product that barely works to consider the complex ins and outs of keeping its clients "satisfied". 
    -W

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