I purchased photoshop and premiere pro bundle for students, i have a mac. I couldn't download the programs onto my mac from the website using the akamai downloader. I went back to the website and downloaded creative cloud app for mac, and downloaded the a

bought photoshop and premiere bundle, couldnt download from website on mac, finally figured out how to get creative cloud app on mac, downloaded apps. It gave me trial versions, problem is i paid for full membership already. need to uprade to full membership. wondering if i should return products? thinking i maybe bought windows version and cant download to mac...

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

Similar Messages

  • I downloaded creative cloud to my mac as I wanted Illustrator. But while I can find the creative cloud app, I can't access the actual illustrator program. Help!

    i downloaded creative cloud to my mac as I wanted Illustrator. But while I can find the creative cloud app, I can't access the actual illustrator program. Help!

    Hi Amy,
    Kindly try the below mentioned links.
    Creative Cloud Help | Download, install, update, or uninstall apps
    Adobe CC 2014 Direct Download Links: Creative Cloud 2014 Release | ProDesignTools
    Thanks,
    Atul Saini

  • The Creative Cloud App for desktop can't be installed on my Macbook pro

    I've have bought the Photoshop + Lightroom applications via the creative cloud. I can download the installion file for Crative Cloud app for desktop and I can start the installation process but it is interrupted halfway through with a message saying "The following problem have encountered: Creative Cloud for desktop could not be installed". There are no hints for any solution. I've tried to use Opera instead of Safari but the same thing happens. Is there anyone that knows what the solution for this problem is? Sincerely Lars

    Thank you! You solved the problem!! /Lars
    3 jan 2014 kl. 22:34 skrev AMreso <[email protected]>:
    Re: The Creative Cloud App for desktop can't be installed on my Macbook pro
    created by AMreso in Creative Cloud Download & Install - View the full discussion
    Rename OOBE folder with OOBEOLD ( Mac HD/Library/Application Support/Adobe/OOBE folder )
    Run the Adobe cleaner ( http://helpx.adobe.com/content/dam/help/en/support/AdobeCreativeCloudC leanerTool.dmg )
    Remove Adobe application Manager/Adobe creative cloud .
    Restart the computer and redownload Adobe Creative cloud and install it.
    Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5978280#5978280
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  • I am trying to install Creative Cloud app for Desktop and it's shutting down

    Trying to install the  Creative Cloud app for Desktop but every time I try the Adobe Application Manager shuts itself every time.  I have OS X Yosemite 10.10.1
    If it is automatically installed, where do I find it? I don’t think it has installed because the Application Manager shuts itself so fast every time.

    Hi Jeff,
    Thanks for your reply.
    I went into Applications> Utilities but there is no Adobe Installers folder or icon there for me to do anything with. I went back to my Adobe account front page and tried to download Illustrator again seeing as it hasn’t installed but when Application Manager tries to open (the little spinning icon) it spins about 3 times before I get a pop up saying that Adobe Application Manager has failed to open. This happens every time I attempt to download Illustrator. Any other options for what might be the issue?
    Thanks again!

  • Sharing a ZIP file is not available with the Creative Cloud App for iOS

    I can't share a ZIP file via Creative Cloud App for iOS. Why?

    Thank you! You solved the problem!! /Lars
    3 jan 2014 kl. 22:34 skrev AMreso <[email protected]>:
    Re: The Creative Cloud App for desktop can't be installed on my Macbook pro
    created by AMreso in Creative Cloud Download & Install - View the full discussion
    Rename OOBE folder with OOBEOLD ( Mac HD/Library/Application Support/Adobe/OOBE folder )
    Run the Adobe cleaner ( http://helpx.adobe.com/content/dam/help/en/support/AdobeCreativeCloudC leanerTool.dmg )
    Remove Adobe application Manager/Adobe creative cloud .
    Restart the computer and redownload Adobe Creative cloud and install it.
    Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5978280#5978280
    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/5978280#5978280
    To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/5978280#5978280. In the Actions box on the right, click the Stop Email Notifications link.
    Start a new discussion in Creative Cloud Download & Install at Adobe Community
    For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0.

  • Are Creative Cloud apps like InDesignCC and PhotoshopCC compatible with same in CS6?

    Are Creative Cloud apps like InDesignCC and PhotoshopCC compatible with same in CS6?

    If you mean the resulting files - no, InDesign CC files will not open in CS6. You need to explicitly save them back to the CS6 format from ID CC with all the sideeffects like potentialyl screwed up formatting. PS is a different matter. As long as PSD files are saved with maximum compatibility they will open up in pretty much any version of PS.
    Mylenium

  • Creative cloud app for mac has no apps in it after update

    creative cloud app for mac has no apps in it after update "Download Error" I have already tried quitting and reopening and restarting.

    Hi CORP Lab,
    You can surely try the steps suggested by kglad and also if you can please share a screen shot of the error message ? When you try and login to the Creative Cloud Desktop Application , what is the message that you are getting ?
    Cheers,
    Kartikay Sharma

  • Adobe Creative Cloud App does not show downloaded apps and shows "download error"

    I am not a full paying member just yet, and have been using Photoshop on trial for my graphic design courses. With the app, instead of showing me that my 30 day trial is over, I get a download error and contact customer support message. I have completely deleted and redownloaded the Creative Cloud App twice already, but am not sure how to fix this problem so I am still unable to download my free trials before purchase.
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    Hi Willi Adelberger,
    Please refer the kb: http://helpx.adobe.com/after-effects/kb/effects-launch-mac-os-109.html.
    Regards,
    Romit SInha

  • My Creative Cloud App said i've install the Photoshop CC but the photoshop doesnt in my computer

    then the photoshop it is not in my computer, someone help me please

    Tmartin24 please see Launch CC apps after install - https://helpx.adobe.com/creative-cloud/help/launch-creative-cloud-apps.html for information on how to open Photoshop CC.  You can find more information on how to install and remove the Adobe Creative applications included with your membership at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

  • Creative Cloud apps loads forever and does not show a list

    Hello.
    I am trying to install Photoshop using Creative Cloud, but for some reason when I click the apps tab, it shows a spinning loading icon indicating that it is doing some work, but it never finishes and I am not able to get a list of my programs like I can see on pictures on the Adobe website.
    Do you know how I can get it to display my apps? Is there a way to get logs on what is going on? Can I re-download Creative Cloud or is there some other way to fix this? I am not able to use my purchased Photoshop because of this problem.
    Best wishes
    Elín Hreindal

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • I can't install the Creative Cloud app for desktop...

    I've tried several times to install the creative cloud app (or any other app for that matter), I can download it but it won't install.  I'm using windows 7.  This is the message I get ...
    I've been to the customer support website and followed the instructions for minimising start up apps and anti virus software - no luck!  I've just signed up for cloud membership and I'm losing my patience with this, could someone at Adobe please help.
    Many thanks

    Mrw2020 please try the steps listed at http://forums.adobe.com/message/5834539#5834539 where this topic has been discussed.

  • Download Creative Cloud Apps For our Macs from Admin PC?

    I am the systems admin for a company that has a new CC subscription. My workstation is a PC but I need to install CC on a Mac. When I go to download CC apps or the CC desktop, it wants to give me PC executables instead of letting me choose. I don't want to go get in the way of the graphics team just to download this software. Can I do this from my admin workstation or do I have to download it from the Mac?

    I'm not sure about this but it's possible that Creative Cloud is set to auto-detect the system OS that you are currently downloading onto.  There may be an override for this to allow you the option to choose which installers to download but I do not know how to set this option.  Have a look at your CC desktop app settings if there is any option available, otherwise call Adobe technical support for direct download links of products.

  • Does the Creative Cloud app on Mac have to launch at login to check for updates?

    I don't really care to have the Creative Cloud app on my Mac running all the time.  I don't use any of the features for it other than to update apps.
    If I UNcheck "Launch at login"....will I still get notified of updates?
    -Kevin

    I certainly didn't have the Application Manager running all the time in CS6.  Adobe must have had a background process checking for updates because in CS6 where there was an update, I would get the update icon in my menubar.
    What I'm wondering now is.....does CC have a similar process that will notify me of updates?  I don't want to have to manually launch the Creative Coud app just to check.
    -Kevin

  • Can't re-install apps using creative cloud app on mac osx 10.7.5

    I uninstalled all apps by dragging them into the trash.
    now I want to reinstall
    but the creative cloud app says "up to date"
    how can I refresh it so that it looks on my HD?

    Hi mike334411,
    Please follow the mentioned kb: http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html and try to install the software.
    Kindly let us know whether it worked.
    Regards,
    Romit Sinha

  • Download error in Creative Cloud app for desktop Windows 8

    Hello everyone.
    So i have this in my adobe app.
    What i tried:
    1) stop process of Adobe Creative Cloud in task manager
    2) reboot
    3) change networks to different one , including to internet from mobile phone
    4) install-reinstall
    5) delete C:\Users\****\AppData\Roaming adobe folder
    6) delete C:\Users\****\AppData\Local\Adobe\OOBE folder
    7) stop every adobe process , delete everything , reboot, install Creative Cloud
    Nothing of those helped me, this is a bit* unacceptable.
    Can anyone help me? or is there a way to install app in a good old way? with installer? i dont need your special non working app, thank you.

    ok i fixed it somehow, i think i installed Adobe - Adobe Application Manager : For Windows : Adobe Application Manager
    and a lot more stuff, then CC app just broke... then when i was totally frustrated it started itself for no reason and vuala, half of the weekend wasted , woohoo, thanks adobe!

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