I purchased photoshop cs5 for windows and want to install a license on my new MacBook Pro?

Is there a way that I can exchange my serial number for my third license for one that is compatible with Mac?

They have told it correct , you cannot have the windows and the mac serial number both , serial number of adobe are platform dependent hence you can have only one serial number either for mac or windows.
If you have bought Mac then you ask for a platform swap , wherein a new serial number and installtion media will be provided to you for mac but then your windows serial number will be cancelled and you will not be able to use it.
for details: http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-language-swap.htm l

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