I purchased Photoshop Elements 11 from B&H Photo on August 13, 2013. Now there is Version 12
I purchased Photoshop Elements 11 from B&H Photo on August 13, 2013. Am I elegible for an upgrade?
I don't think so because only purchases within the 30 days of new release qualifies for free upgrade. however, some countries have different rules and your best bet is to phone your local office of Adobe and speak to them and be prepared to send them (via email and/or fax) proof of your purchase so that they can consider your status.
Also, it is a good idea to register the product (this is separate from activation of the product) so that there is yet another proof of purchase.
Good luck.
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I have the serial number of my recently purchased software from a store but no DVD player to install. Is there another way to install my purchased product?
ok. Install it as described in this tech note
Download Photoshop Elements products | 13, 12, 11, 10 -
Trying to install new elements 12. The Redemption Code that came in package is INVALID. Please help!
I have a similar issue with Photoshop CS6. The site would not give me the serial number when I provided the Redemption Code. It said I didn't need a serial number, just install/download the software. The install process requires the serial number. I ended up in chat. Apparently they have retrieved my serial number and I should now be able to sign into my Adobe account and retrieve it. The catch is that they said it could take up to 24 hours to show up for me. So I have lost the day now.
So my suggestion is to go to the customer support chat function. Maybe your results will be a bit more timely than mine. -
Can't find Twain plug in for Photoshop Elements 12 from App store
I'm running OSX Mavericks and have purchased Photoshop Elements 12 from the App Store. I want to be able to scan things into Elements but the import option is grayed out. I've tried to follow these directions (TWAIN not installed | Photoshop Elements 9 and later) however the file path they describe does NOT exist on my Elements 12 install. There is no ImportModules folder, nor is there even an Optional Plug-Ins folder. I've tried searching (and setting the search to include hidden, system files) but they are not on my machine that I can find.
Any suggestions? I hate to kiss $80 goodbye.In the app store version, everything is inside the program itself. Right-click PSE>show package contents>contents and you will see it. You will need to authenticate with your OS X password to be able to copy the ImportModules folder to the regular plugins folder.
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Cannot find site to get Serial Number for Photoshop Elements-urchased from Best Buy
I purchased Photoshop Elements 10 from Best Buy last night. I am trying to access the serial number to activate it, but the site that the label tells you to go to and enter your redemption code is not working. Anyone know how to help?
Thanks!Either wait a while and try the site again, or contact Adobe:
http://helpx.adobe.com/contact/
Since it's the long holiday weekend, you might have to wait until Tuesday for Adobe support to be available.
You should be able to use PSE10 as a trial version until you get a serial number.
Ken -
How do get a serial number for Photoshop elements 12 from my redemption code
I recently purchased Photoshop Elements 12 from Office Max and I am trying to get the serial number from my redemption code. I have followed the instructions from Adobe
as well as those provided in the box and keep getting the message that "Something seems to be wrong on our end. Please try again". I have tried multiple times and still
get the same answer. What's wrong and how do i get myserial number so I can start using this productI was going through the same hassle with a Photoshop Elements 12 and Premiere combination box from Office Max. The receipt said that it was activated, but the numbers on the receipt and on the box were the wrong length. I finally found the 24-digit Redemption Code on a card mixed in with the other printed materials inside the box. I activated the Redemption Code through my online Adobe account and received the Serial numbers for both Photoshop and Premiere with no more problems.
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I purchased photoshop elements 8 on line in 2010. I recently switched to a new desktop computer. Photoshop asked for my serial number. I entered the correct serial number (obtained from Adobe). It says it is invalid. How do I get this corrected so I can use the product I purchased?
Hi Rosera,
This is bad and I am sorry to hear that you are running into these issues.
Let me connect with you, so right now, the current state is that you have installed copy of PSE 8 in trial on your windows 7 machine, and when you are trying to enter the serial number from your PSE 8 Box, it is saying the serial number to be invalid?
It might sound pretty obvious, but please make sure that you are entering the serial number correctly and of PSE 8(in case you bought a PEPE box)?
Have you tried the steps mentioned below by Barbara?
If possible, you can send me the serial number through PRIVATE MESSAGE and I can check it on my end that whether the serial number is indeed invalid or that the issue is with your machine?
Regards,
Ankush -
I purchased photoshop elements and i am having all the problems in the world installing it.... first the link in the emails were errors and secondly i have downloaded and installed multiple times and it says my serial number from the email i received is incorrect.... please help
Ok, since this forum is for Photoshop Standard and Photoshop Extended, we don't know much about Photoshop Elements. There is a Photoshop Elements forum and I'll link it for you since they best know how to field your questions.
Photoshop Elements
Good luck on it!
Gene -
have purchased adobe photoshop elements 13 from amazon and have been unable to find a 24 alpha numeric access code on box or on disc sleeve, need your help
do you have a white box inside the outer box and containing the disc sleeve/disc? In my case, it was on the white box. For Photoshop elements it is all numeric and starts with 1057.
Brian -
I purchased Photoshop Elements from Costco the other day and cannot get past the registration of serial number since it says that the number is incorrect. So, what can I do now?
I've been experiencing the same problem for over a month now...using Windows 7
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Purchased photoshop elements from best buy. how do i download to macbook pro?
I purchased photoshop elements and premiere elements 11 from best buy and have a macbook pro. How do I download to my mac without a cd drive?
Obtain the serial number by following the steps listed here. Copy the contents of the DVD on a USB drive first and then copy them on your hard drive and run the setup file.
Thanks
Nikhil -
I've installed Photoshop Elements 12 from a CD onto my PC laptop. I'm thinking about buying a tablet, so was wondering if (a) can I install on a 2nd device (b) can I use the serial number online as I won't beable to install from a CD, and (c) will I beable to choose a mac, after the initial was on a PC???? Thanks Martin
A single user license allows for having activated installations on two machines. An Elements license allows for either platform in many cases (recently not the case from what I've seen). If you have the disc, see if it contains the Mac installation files... if it does then you should be able to install them via a download as well. I cannot answer with certainty for the last question since it relies on the previous question. Personally, I would not let an inexpensive piece of software dictate an expensive hardware purchase decision.
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I purchased Photoshop elements and it downloaded in Pc and I have a mac. I downloaded the trial version of mac and put in my serial number but it doesn't recognize it. what to do.?
Get a refund from where you bought and buy the correct version
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Photoshop elements 8 from PC to Mac
Hello, I purchased Photoshop elements 8 and premiere elements 8 for PC and just changed my computer to Mac. How do i change the software to Mac? Thank you
Unfortunately, PSE 8 was single platform, so if you really want to stick with that version you will have the difficult process of trying to find a legitimate copy from someone (adobe won't sell it to you). But there is no organizer in PSE 8 for mac. If you are able to find a copy, write the tags and properties to the files in windows before bringing the photos to the mac. Then at least you'll have keywords from your tags.
If you decide to buy the current version of PSE, PSE 12 instead, and you have a catalog that you want to transfer to the mac, you should buy the boxed version of PSE 12, which includes both platforms. Then, first install PSE 12 in windows, upgrade your catalog and do a complete backup using the organizer's backup to a removable drive. Then install PSE on your mac and restore the catalog there. -
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I am running it on a Dell laptop with six gigs of RAM and a Core i5 processor.
Should I attempt to reinstall? During original installation, the only thing I was not asked was to give blood! So, if reinstalling on the same machine is the solution, will Adobe allow this?
Thanks,
FrankI have tried and failed. It was loaded from disc just purchased at Best buy. It loaded fine but will not start up at all. I have looked for the launch program and tried other methods but no success yet.
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