I purchased photoshopCC and am only able to download pSCS6

has anyone any info on why you pay for PS-CC and are only allowed to download PS-CS6? please help if you can as the 800 number agents pickup immediatley but for tech support it's over a 2 hour wait.
Thankyou

Please share the OS info as well.
Please refer:
http://helpx.adobe.com/creative-suite/kb/troubleshoot-creative-cloud-installation-download .html
Click on Chat Now to speak to an agent to resolve this.
Regards,
Ashutosh

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I purchased photoshopCC and am only able to download pSCS6

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