I purchased Premiere Elements 13 a few weeks ago, it downloads without issue, but I can't open it. I get an error message that reads "Elements 13 has stopped working" HELP!!!
I purchased this online, downloaded it without issue, and it won't open. I get an error message that states "Elements 13 has stopped working"
I have removed it and redownloaded it several times, and still no luck... HELP!
When I contacted Adobe support that's all they suggested, to reinstall...
taveliben
What computer operating system?
Uninstall, free ccleaner run through, and reinstall with antivirus and firewall(s) disabled is not a bad idea. But, let us look at some other
factors before that.
1. When you try to open the program, how far do you get....Welcome Screen - clicking on Organizer or Video Editor or other?
Have you tried to open the program directly from the Adobe Premiere Elements.exe file after you have applied Run As Administrator to that file?
2. Does the problem exist with and without the antivirus and firewall(s) disabled? Are you working in a school or company network?
3. Are you working with a pen and tablet device instead of mouse?
4. Is your video card/graphics card driver version up to date according to the website of the manufacturer of the card?
4. Do you have the latest version of QuickTime installed and are you running the programs as administrator?
Let us start here and then decide what next based on the details in your reply.
Besides uninstall/ccleaner/reinstall, we may next try deleting the Adobe Premiere Elements Prefs file or the whole 13 Folder in which it
exists or installing the program in a newly created user account with administrative privileges and trying to run the program from there.
But, let us rule in or out the first 4.
Any questions or need clarification on any of the above, please do not hesitate to ask.
Thank you.
ATR
Similar Messages
-
I just purchased survivor season 11 to watch on my iphone4. I synced the first 4 episodes and I get an error message that episode 2 can not be played in my iphone4? How do I get it to play on my iPhone 4?
In order to use ''nxm://'' links, Nexus Mod Manager must be installed and associated with the ''nxm'' protocol.
* http://www.nexusmods.com/skyrim/mods/modmanager/
In case of problems with this third-party program, please refer to its support forum:
* http://forums.nexusmods.com/index.php?/forum/1413-nmm-code-development-chat -
I keep getting an error message that reads "to update application sign into the account you used to purchase it"
I am trying to download Final Cut Pro X 10.0.9
I am signed in with the account that I purchased Final cut Pro X
I don't have another account I'm not sure what's going onWelcome to Apple Support Communities
Open the Mac App Store and go to Purchases. Do you see Final Cut Pro X listed?
If so, open a Finder window, choose Applications in the sidebar and delete Final Cut Pro X. Then, go to the Mac App Store and download Final Cut Pro X for free.
If you don't see it in Purchases, see if it's hidden, and if so, unhide it > http://support.apple.com/kb/HT4928 If it doesn't work, contact with the Mac App Store support > http://www.apple.com/support/mac/app-store/contact -
I downloaded Photoshop CC 2014 last week and every time I open the program, I get an error message that reads "Adobe Photoshop CC 2014 has stopped working" and it forces me to close the program. How to I resolve this?
Hi Noel,
I'm wondering whether your comment addressed to Lmono was intended for me Tmono.
You ask: "So why didn't you provide the same?"
It just didn't occur to me to do so.
My intent was to report that there was at least one other user encountering a similar problem. It occurred to me that Adobe might be interested in determining the scale of a problem which causes one of their best known products to fail to run quite so completely after a clean install
I also see that I misreported the OS I'm running - its Windows 8.
If there is further information I can provide which might be helpful in determining a solution, if someone could be specific about what would be helpful, then I will try to respond appropriately.
Perhaps the following from the event log:
Faulting application name: Photoshop.exe, version: 15.1.0.148, time stamp: 0x53d97a8f
Faulting module name: igdfcl64.dll, version: 8.1.0.2875, time stamp: 0x507eff6d
Exception code: 0xc0000005
Fault offset: 0x0000000000809283
Faulting process id: 0x1f48
Faulting application start time: 0x01cfca332430f3a7
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Faulting module path: C:\windows\SYSTEM32\igdfcl64.dll
Report Id: 659ea6c9-3626-11e4-bea1-9c2a70825e62
Faulting package full name:
Faulting package-relative application ID:
The X230 has Intel HD 4000 graphics support built in to the processor. Windows was pretty stubborn about refusing driver updates, but I just managed to get drivers from the Intel site to install and Photoshop is now running, so hopefully I need not try your patience any further.
In case anyone else has a similar problem and stumbles on this the way to install the driver that worked was to:
- download the zip version of the generic driver from Intel
- use the 'have disk' option in the windows dialog to install the driver - other paths in the UI did not work with windows refusing to install the driver. -
I purchased an iPhone 4s few weeks ago here in Pakistan and now I can't activate it because it says the this iPhone was lost and erased. Sign is with the Apple ID that was used to erase this iPhone. What do I do now? because I contacted the Owner but he's not willing to give me that ID. I mean it's really very annoying why do people are selling stolen phones? Please help me guys.
If you are trying to activate an iPad or iPhone and it is asking for a previous owners Apple ID and password, you have encountered the Activation Lock. This is a security feature that prevents thieves from setting up and using a stolen or lost iPad or iPhone. You have no alternative. You must contact the previous owner to get permission to use the device. If you cannot contact the previous owner return the device to where you bought it and get a refund. You will never be able to activate the device and no one can help you do it.
-
I'm trying to purchase an app from the App Store but continually getting an error message that reads -"Unable to verify your device or computer". I can purchase apps from iTues with no issues at all, but not from the App Store. Any suggestions?
Read the article you linked
-
I purchased photoshop cc a few weeks ago, now I get the message that my trial is over. I'm stuck is there a solution?
Refer Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
If you use Photoshop at all, you may need to install the latest update to resolve this issue. See this blog post for more information:
http://blogs.adobe.com/crawlspace/2013/01/photoshop-13-0-413-1-2-updat es-now-available.html
If you do not have Photoshop, then try the solution that others have mentioned previously:
Open the Adobe Application Manager (AAM).
If applicable, let AAM complete any automatic updates and restart itself.
Sign in with your Adobe ID. (Optionally, you can close AAM at this point.)
Open a CS6 application (e.g. InDesign CC).
If prompted (e.g. you get the trial screen), click "License This Software" and sign in with your Adobe ID.
OR
Follow the below steps:
1. Close all the Adobe Applications. Logout from creative.adobe.com and re-login.
2. Once you launch the software and when you get the error saying the the trial version has expired, you will have an option saying "License this software".
3. Select this option and enter your credentials and click next.
4. You must be able to activate the software then.
Refer to: Purchased student CC but CC still says it's a free trial. How do I upgrade my account to purchased and not trial?
I'm a Creative Cloud member, why is my app launching as a trial? Mac OS 10.7.4
Regards
Rajshree -
i bought and downloaded iWork when i bought my macbook pro and i used to save my documents on words. then a few weeks ago, i downloaded a free trial of microsoft office but unregistered and deleted it a week after. now i can't save my documents on word. It used to ask me if I want to save my documents on word, now it doesn't. And the W icon keeps on appearing on my dock. Can I return my computer to an earlier date? Please help me. Thanks
No, I don't have a back-up of TIme Machine... to tell you the truth, I have this computer for a few years now and I still don't know how to work all of the apps that are here. Anything else I can do?
-
I purchased a song a few days ago and downloaded the whole song and the song will not play all the way through it only plays 23 seconds. How do I fix this problem?
Thanks for this post. It corrected my similar issue. Note that you need to exit from/re-enter iTunes after deleting the song from your Purchased list.
-
I purchased Elements 13. When I tried to install it I get the error message that it is not supported by Vista. What do I do now?
If you can't install Windows 7 or higher or get a new computer with Windows 7 or higher, you won't be able to run Photoshop Elements 13.
There are many inexpensive refurbished or "off lease" computers available at very reasonable cost. Here is one example (scroll down):
Computers & Tablets, Desktop PCs, All Desktop PCs, Refurbished - Newegg.com -
I have downloaded Adobe Photoshop digitally but when I activated adobe I keep getting this error message Adobe Premiere.exe - NO DISK - There is no disk in the drive. Please insert a disk into drive/device/harddisk/DR1
It sounds like you downloaded the wrong application, namely Adobe Premiere Elements.
If you meant Adobe Photoshop Elements, you're in the wrong forum. This is not the Elements forum.
Here's the link to the forum you want:
https://forums.adobe.com/community/photoshop_elements/content
If you mean Photoshop proper, since you are posting in the Photoshop forum, give version details and your system specs.
BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks! -
can not connect the iTunes Store, since the last update 2 weeks ago, iOS 6.1.2 has stopped working, help me, please ....
Ok, I am having literally identical issues with Marathon Max.
I try to connect, and it says, "Itunes could not connect to the itunes store, Make sure your network connection is active and try again." I have contacted my ISP, and they ran a full check, and sayed I should be able to connect to pretty much all websites. I did the whole "ipconfig" thing and that was no help. I also tried the "msconfig" thing, and it sayed it did not recognize it as any kind of command, internal or external command or operable program or batch file. Whats strange is I can connect from another computer just fine, but when offered to upgrade itunes I declined for fear of the same thing happpening. I am tempted to just upgrade it and thus demonstrate that itunes has a flaw in their upgrade. I will save this computers diagnostics, and the other one's too, before and after the upgrade. I look forward to sending more feedback regarding this matter -
I purchased Photoshop Elements and registered it on November 1, 2014 with a Windows 7 machine. A couple weeks later, I decided to jump to a Mac, and have tried to enter the serial number for PS Elements 13 on the Mac. I get an error message that it is an incorrect serial number. It is the same serial number used with the Win 7 machine, and the same that shows on my Adobe.com profile. I thought I had to transfer the license from Win to Mac, so I emailed asking for help. No response. A couple weeks ago, I tried the Chat function. It was assigned a number, but Chat was unavailable and no one responded. Just tried Chat again, which says it is available 24/7, and it is unavailable. What can I do short of buying a new license, which I will not do.
contact adobe support by clicking 'still need help' as soon as available, https://helpx.adobe.com/contact.html
-
For the first time, I'm trying to use adobe premiere elements 10 that came with my pc Windows 8. I created a single project, saved it but cannot open it. My pc shows the file I created but I get an error message that says this type file is not supported or the codex is not installed. As a test, I created another very small project and get the same error message, when I try to open it. Pls give me a simple answer, a refund or a phone
mike frischenmeyer
What computer operating system is your Premiere Elements 10 running on? And, what video card/graphics card does that computer use?
Is this the first time you are using Premiere Elements 10 or have you worked with it before successfully? There is no easy solution until we
know the details and troubleshoot to determined what caused the problem.
1. Can you open a new project?
2. After you saved/closed the problem project, did you move, delete, or rename any of the files/folder that were related to the source media
for that project?
3. Please review the Adobe document on troubleshooting damaged projects.
Troubleshoot damaged projects | Adobe Premiere Elements
4. What are the steps that you are using to reopen this saved closed project.
a. File Menu/Open Project/Name of Project
b. Other
Please review and consider and then we can decide what next based on your further details and results..
Thank you.
ATR -
I unistalled Photoshop Elements 12 from my computer and now when I'm trying to re-install I'm getting an error message "object already exist". Any suggestions on how to correct this?
jgbrph
If your program is Photoshop Elements 12, then you have posted in the wrong forum. Your thread is now in the Adobe Premiere Elements Forum (video editing).
Please re-post your question in the Adobe Photoshop Elements Forum or wait for a moderator here to see your thread here and move it from here to there.
Photoshop Elements
While you are making your move, consider
a. what computer operating system is involved...if we assume Windows
b. have you checked Control Panel/Programs to assure that the program is no longer listed as an installed program?
If it is no longer installed, you might want to consider a free ccleaner run through (regular cleaner and registry cleaner parts) to get
rid of any leftovers from incomplete installs and uninstalls. Then reinstall with antivirus and firewall(s) disabled.
ATR
Maybe you are looking for
-
Dynamic sql for select statement
Hi, Please help me with the below code: It is updating null if the select statment returns one values. If it fetches multiple values then it throughs the below error msg when running the program. Please let me know how to modify the below code. Or le
-
Apple Mail in 10.6.8 not displaying attachments
I am unable to get consistent results on displaying attachments from Apple Mail on 10.6.8 with Exchange Server 2007 SP3 RU4. Attachments sent from an Outlook 2007 client on the same exchange server are not displayed in Apple Mail. The message shows n
-
New iPhone 4 bought for full price but locked!
Hi there, I have a kinda complicated problem. I bought an iPhone 4 in Mexico from a reseller called iShop. They sold me the phone with a prepaid sim card from Telcel. They told me that the sim included 1 month free internet so I decided to use it the
-
Hi All, I am trying to retrieve data from MDM using ABAP API's . I am stuck with couple of scenarios: 1.How can we pass Boolean field to retrieve the data from MDM? 2. I need pass a date value ....the last updated date should be greater than last j
-
Excise invoice values are fulshed off
Dear All, I am making excise invoice for Export. I have different series group for export and domestic. When I make a excise invoice from billing document for export which has different billing document type than domestic, the excise duty ( 14%, 2% a