I purchased Premiere Elements 13 and it is not compatible to Win Vista which is my operating system. What are my options?
I purchased Premiere Elements 13 and it is not compatible to Win Vista which is my operating system. What are my options?
deniseu
1. If you are within 30 days of purchase and purchased from Adobe as a download, then you can request return/refund from Adobe.
https://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
2. You could install your Premiere Elements 13 on Windows 7, 8, or 8.1 64 bit.
3. If still in stock, purchase a version of Premiere Elements earlier than 13.
Adobe System Requirements point to 13 not supporting Windows XP, Windows Vista, or OSX 10.7. To test that a while back, I tried to install Premiere Elements 13 to my Windows XP SP3 32 bit computer. I found that I could download the 13 tryout from Adobe, but it would not install on the Windows XP computer.
This is not Adobe. Rather user to user. So the replies are not automatic. But as user, we try to reply to questions as soon as possible. We are visitors here just like you. I do not work for Adobe and am not affiliated with it in any way.
Any questions or need clarification on the above, please do not hesitate to ask.
Thank you.
ATR
Add On...Since you apparently have Premiere Elements 12, another option is to stay with version 12 on your Windows Vista computer. You would improve your situation with Windows 7, 8, or 8.1 64 bit computer and Premiere Elements 10, 11, 12/12.1, and 13/13.1.
Similar Messages
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I purchased Premiere Elements 13 & Elements does not support Windows Vista which is our operating system. I have Elements 12 and never had this problem. What are my options? Do you have a compatible program for WinVista similar to Premiere Element?
deniseu
This is not Adobe. Please do not duplicate threads. I have answered one of at least 3 of your threads currently appearing at the top of the list of threads in the Adobe Premiere Elements Forum tonight. Please see
I purchased Premiere Elements 13 and it is not compatible to Win Vista which is my operating system. What are my options?
New to Premiere Elements 13....it does not support Windows XP, Windows Vista, and OSX 10.7.
Also see
Removed features and unsupported file formats | Adobe Premiere Elements 13
In your other thread which I have cited above, I have posted a list of choices ahead of you. There is no workaround to get Premiere Elements 13 to support Vista, XP, or OSX 10.7 that has ever surfaced.
ATR -
I have Adobe Premiere Elements and it will not let me export?
I have Adobe Premiere Elements and it will not let me export? It also will not let me login. It says photoshop.com is temporarily unaivalable and to check my network settings. Error 400. Can anyone help me? I need to export this video as soon as possible.
You don't say which version of Premiere Elements you're using, but Photoshop.com was discontinued last year, so you won't be able to log into it.
As for exporting -- it's hard to give you specific information without knowing which version of the software you're using and on what operating system but -- which Share or Publish & Share option are you using and what is happening when you use it? -
Trying to generate a sn for my purchased photoshop elements and it's not working. [was:DOWNLOAD]
I'm trying to generate a sn for my purchased photoshop elements and it's not working.??
It is not clear what you mean. Normally one does not generate a serial number, it is provided with the purchase.
Here is some information regarding locating your serial number:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html
https://redeem.licenses.adobe.com/getserial
If nothing seems to work out for you, contact Adobe Support either by chat or via phone. Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/ -
I purchased Acrobat Standard and it's not compatible with Mac OS. What can I do?
Really? How is it that I actually purchased from my Mac and when I went to use/download, and I get a dialog box with "The Adobe Standard edition is not available for Mac, please download on a windows computer?" What is available to work with my Mac?
Hi rohaco13,
Acrobat Pro is available for Mac OS. Please Contact Customer Care--an agent will be able to convert your Standard subscription to a Pro subscription, if you'd like (the Pro subscription does cost a bit more than Standard, however).
Best,
Sara -
Premiere ProCC and Encore Cs6 not compatible? (dynamiclink)
Hello community !
I am surprised and disappointed to see on the forum that there are no solution to import CC project to EnCs6 because dynamiclink not support CC projects!
How to import DVD , my chapter and my entire sequence?
Adobe does he foresee an update for this problem?
I am very unhappy because when downloading CC, it is not clear that E CC is not there yet and me imcompatibilité between PRCC and EnCs6!
Windowsseven64bit - nvidiaquadro4800-adobe creativecloud.Install EncoreCs6 I can do thank you, but I'm not agree to spend more for a 5heure export mpeg!
Adobe is not going to pay me more time spent? !
By cons I pay my CC range at the same rate as the CS6 when it is less performente!
I do not agree, I do not pay a subscription with updated to regress into my work time!
I hope that this message ascend the developer of the range.
Create ENCC or compatible between CS6 and CC dynamiclink. And announce it to the future purchaser of the CC range. If I had known I would also stay on the range CS6 ...
I would like to know the rational explanation for Fester ence of EncoreCC -
Apparently, the version compatible with the D7100 does not work with CS5. Can I upgrade to CS6 without paying monthly fees? Any other solutions? Thank you.
That's what happens when I access the forums from my phone.
So to follow up, the Adobe Store is here: Creative Suite 6
Select "Buy" for Photoshop CS6 Standard, Select Upgrade, and you will be sent to the Shopping Cart.
Very carefully now, click the Edit button to change the platform to Mac, because the Cart assumes you want the Windows upgrade version by default.
Once you are sure that is all set, go on with your purchase. You will get a Mac-specific serial number and a download link via email.
The best part is your serial number will be on record under the Adobe ID you purchased it under. -
My company now only supports Blackberry devices for Lotus Notes corporate email and calendar. I have seen mention of Blackberry Connect to enable a Treo to get mail and calendar info from a Blackberry mail server but have not been able to find anything about it being available for my 755p. Could I set up my work PC to just do a HOTSYNC from Lotus Notes? HELP!!
Post relates to: Treo 755p (Sprint)Hello pingmh and welcome to the Palm forums.
The BlackBerry Connect software you mentioned was only available for the Treo 650 or 680, if I recall correctly. Regardless of what model, the software has been discontinued by Palm.
I am not aware of any current software that will allow a Palm OS device, such as a Treo 755p, to sync with a Lotus Notes server.
Alan G -
I do not know much about add-ons so I don't know how to get around this without losing McAfee Site Advisor.
See McAfee for an updated version of that Site Advisor add-on. Hopefully they have it completed, as they have been promising it for the 3rd week of July ever since Firefox 5.0 was released on June 21.
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Getting Premiere Elements 11 to install on my upgraded OS (Vista to Win 7)
I recently upgraded my PC to run Win 7 (64 bit). I did a clean install of the OS so I need to reload my software. I purchased PhotoShop Elements 11 with Premiere last year. Both ran well on my Vista 64 bit OS. PhotoShop installed with out a problem but the installer gives me this excuse for not installing Premiere. "This installer does not support installation on a 64-Bit Windows operating system. If you are installing by browsing through the disk content, then please run the "Setup.exe" from the folder "Adobe Premiere Elements 11\PRE 64". If you are not installing from the disks please download the 64-Bit version of Premiere Elements 11." Odd message since it had no problem installing and running on Vista 64bit.
I don't have a disk so can anyone tell me where I can find the 64-Bit version of Premiere Elements 11 to download?You can download the 64-bit trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site or else the download will not work properly.
Photoshop/Premiere Elements 11:
http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l -
Legitimate newly purchased Premiere Elements-10 32-bit install files not available
Friends:
I purchased an $1100 Nikon camera and the deal included OEM PS Premiere Elements 10.
Legit purchase with a CD and legit Serial #.
Can't install because what is Adobe's fault, not the camera vendor's and certainly not mine.
Adobe's own published notice:
"The 64-bit version of Adobe Premiere Elements 10 only installs on Windows 7 64 bit. If you have Windows XP 64 bit or Vista 64 bit, it's necessary to install the 32-bit version. Because the Adobe Download Assistant automatically downloads the 64-bit version in error, it's necessary to download the 32-bit version manually through alternate means."
The problem is that the same holds true for installing on XP Pro SP3 and Adobe makes no mention of it in the above admission.
Then, Adobe's own Solutions 1, 2 & 3 for manual download all fail, even after fussing for days over it.
Even Solution 3, the last ditch option, fails perhaps because Elements 11 is out and Adobe has killed the 10 download Ftp sites.
Files I am unable to download from Adobe (without entrapment by so called Free Dowload sites) are:
http://trials2.adobe.com/AdobeProducts/PRE/10/win32/PremiereElements_10_LS15_win32.exe
http://trials2.adobe.com/AdobeProducts/PRE/10/win32/PremiereElements_10_LS15_win32.7z
How can I solve my dilemma, being denied my right to learn Elements from a legally purchased 10 and being
forced to purchase 11 instead on top it. Fair?
I am requesting Adobe politely to make it possible to download the Adobe recommended two files withou hassles.
I must mention in this context my own (and thousands of others') sad experience with Flash updates. Just follow
my own (and others') posts in Adobe forums. Plus, just read the Internet posts along these lines:
"It's impossible to download anything from Adobe. I have given up and I have given up on Adobe products."
Not that I want to, but I am forced into echoing the same sentiment.
Can anyone help, please ?
Thanks,
Pradip A.Hello Mr. Wright:
The download now works. Appreciate your help.
The ...7z file is 1.37 Gb long. I have super high speed Fibre Optic Internet connection with Bell. I rarely have the ocassion to download files of this size. After downloading more than 1 Gb, the transfer hung - either at the Client end, or at the Server end. Bell is sending tech Thursday to mitigate some line noise they detected. Hopefully, the stars will fall into the right place before long.
Regards,
Pradip Acharya
Date: Tue, 13 Nov 2012 11:54:11 -0700
From: [email protected]
To: [email protected]
Subject: Legitimate newly purchased Premiere Elements-10 32-bit install files not available
Re: Legitimate newly purchased Premiere Elements-10 32-bit install files not available created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion
You can find the 32-bit installer at http://prodesigntools.com/photoshop-elements-10-direct-download-links- pse-premiere-pre.html. Please make sure to complete the Very Important Instructions section prior to clicking on the link to download the file.
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/4844309#4844309
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Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Community
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I purchased premiere elements 13. I followed the instructions. Logged in to my account. Located mu order number but could not find the order detail page to click the download your product button. I was also asked to download the Akamai download manager which i don't understand why. Also It said that once the manager was installed the download would appear in the browser which it never did. So, I have no idea if it did download or not. Not sure what else I can try. Would love some help.
The Akamai download manager is used to download the software you purchased. Try the download resources below. The second one does not use the download manager.
PE 10, 11, 12,13 - http://helpx.adobe.com/premiere-elements/kb/premiere-elements-10-11-downloads.html
You can also download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
Photoshop/Premiere Elements 13: http://prodesigntools.com/photoshop-elements-13-direct-download-links-premiere.html -
I purchased Photoshop Elements and Premiere package today. I have been trying to download them but it tells me the serial numbers are inapplicable. I am using a mac book pro and I have just noticed that the platform in my receipt says 'win" . I don't remember being given an option for mac or windows when purchasing. what can i do now?
Return, cancel, or exchange an Adobe order
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I just purchased photoshop elements and went to retrieve my serial code. The web page provided to retrieve it loads blank, even when clicking on the URL through adobe's web site. I can not install my product without this. Please help
Drusso77 if you are continuing to face difficulties locating your serial number then please see Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html. You are also welcome to contact our support team at http://adobe.ly/1aYjbSC.
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I purchased this online, downloaded it without issue, and it won't open. I get an error message that states "Elements 13 has stopped working"
I have removed it and redownloaded it several times, and still no luck... HELP!
When I contacted Adobe support that's all they suggested, to reinstall...taveliben
What computer operating system?
Uninstall, free ccleaner run through, and reinstall with antivirus and firewall(s) disabled is not a bad idea. But, let us look at some other
factors before that.
1. When you try to open the program, how far do you get....Welcome Screen - clicking on Organizer or Video Editor or other?
Have you tried to open the program directly from the Adobe Premiere Elements.exe file after you have applied Run As Administrator to that file?
2. Does the problem exist with and without the antivirus and firewall(s) disabled? Are you working in a school or company network?
3. Are you working with a pen and tablet device instead of mouse?
4. Is your video card/graphics card driver version up to date according to the website of the manufacturer of the card?
4. Do you have the latest version of QuickTime installed and are you running the programs as administrator?
Let us start here and then decide what next based on the details in your reply.
Besides uninstall/ccleaner/reinstall, we may next try deleting the Adobe Premiere Elements Prefs file or the whole 13 Folder in which it
exists or installing the program in a newly created user account with administrative privileges and trying to run the program from there.
But, let us rule in or out the first 4.
Any questions or need clarification on any of the above, please do not hesitate to ask.
Thank you.
ATR
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