I purchased smurffberries on smurff village and i did not recieve them

we purchased smurffberries and didnt seem to recieve them. it would show on the top that we had 50 and when  we tried to buy something with that, all the smurffberries would disapear. We then bought the smurffberries again thinking we did something wrong but, itunes just charged again. is there a way we can get our money back??

Hi lscaparo4,
If you are looking to transfer your purchase back to iTunes on your computer, you may find the following article helpful:
iTunes: Transferring media from your iPhone, iPad, iPod touch, or iPod
http://support.apple.com/kb/HT1209
Regards,
- Brenden

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