I purchased something on an App, the money was taken from my credit card, but the purchase from the app became an error and told me to contact iTunes support.
After downloading the Sims app, i purchased items from it. I checked my credit card account and the purchase was made, but after checking the app, the items i payed for weren't there. A message saying "Error: contact iTunes support" popped up. I just want to know why my purchase wasn't returned with the items i payed for. And if im not going to get them, how can i get my money back.
Contact iTunes support:
Contact iTunes
Similar Messages
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i was making some in app purchases and it quit letting me make them and told me to contact itunes support
Then contact them by:
Contact iTunes -
Well, I bought some gems in Clash of Clans in app purchase function. The money has been deducted from my credit card but the gems didn't come through. What's the problem? Please help
If the purchase went through successfully and it's not just a temporary store holding charge on your card, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
Hi,I was trying to buy an in-app purchase,but of successful. It keep pop up a message asking me to contact iTunes support to complete the transaction. What should it do?
You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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I have an app on my phone where I sometimes purchase coins to play. The last time I tried it told me to contact iTunes support. Is there a limit and can you change it?
There is no one from Apple here, thus no one here can answer your question. Why don't you contact iTunes support, as directed, to get an answer.
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i have purchsed gem in clash of clan through my credit card but i didnt recieve the gems..it has also reflected in my bank account and my itunes purchase history...how can i get them back??who should i complain to??? plz help....
You need to talk to clash of clans first. The game should have a support link.
If they can't/won't help you then you turn to iTunes support.
There seem to be a lot of issues with in app purchases in this game because not a day goes by that someone doesn't post a thread asking something similar. -
I bought something with a credit card and it told me to contact iTunes support to complete the transaction. What do I do?
Use this Link to contact iTunes Store Support for your issue...
Apple Support iTunes Store Contact Us -
hello please help me in my problem in apple id, i cannot connect to my ipad mini in itune store and app store because they find me a credit card but i dont have credit card. what can i do now? i need an answer for this problem. thank you
I would suggest that you buy a visa or mastercard gift card and put a few dollars on it and use it to access the store. Just add money to it before you want to buy something from the store and it will act like a normal credit card for you.
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Dear,
I have complete billing & accounts details.
Card working fine on all other ecommerce websites.
But whenever I use the same card in my App Store to buy some app, it told me to contact iTunes support to complete this transaction.These are user-to-user forums, you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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when i try to download a "free" app for my ipod touch, it wants credit card billing info? a "free"" app is just that isn't it? How do I resolve this guys/gals? any advice? P.S. I don't use credit cards.
You normally need to provide some sort of payment method (in part as proof of residence in the country) before you can get even the free apps. It is possible to set up a new iTunes Store account just for free apps, but you have to create a new Apple ID; you cannot use an existing one. If you want to do that, take a look here:
http://support.apple.com/kb/HT2534
Read the steps carefully as the order in which you follow them is critical. Note again that you can do this only when creating a new Apple ID. You cannot use an existing ID.
You will of course not be able to get anything other than the free content without entering in some sort of payment method (credit card, prepaid iTunes card, gift certificate, etc.)
Regards. -
am trying to purchase from clash of clans and i can't they told me to contact iTunes Support to complete this Transaction
So where is the problem? Contact iTunes support as they suggest and you should be able to complete your purchase. If the matter was serious you would not have received that kind of invitation.
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why did the system always show me that I could not perchase and ask me to contact itunes support？
Welcome to the Apple Community.
Did you follow the instructions in the message and contact Apple, which you can do through iTunes Store Support. If Apple have asked you to contact them, then the issue can only be resolved by them. -
Why does the app store want me to give a credit card number to get a free app?
Hello; I've never used my apple account to purchase one thing, yet while I'm signed in to the app store, and I try to down load one of the free apps, I am asked to provide a credit card number. So my question is why must I give such info.? After all, I am not making a monetary purchase. Please explain, for I am confused. If one is required regardless, well , I guess I need to close my apple account, for I disagree with the practice.
I suppose you could think of it as establishing a formal account for general and future use. What usually happens is that your card is tested by charging a nominal amount to it (which is refunded within a day or two). Once that is established you will find a 'None' option will appear when you want to download a free app which indicates no payment.
All purchases made will be recorded on your purchase list whether paid for or not.
There is also a system to purchase without a credit card. See ...
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card -
I was trying to purchase some app and game in App Store using my credit card but was unable to. Try to call the service centre but it lead me to help. Can anyone help?
You need to contact iTunes Store Support. We are just other users like yourself. Go here and click on Purchases, Billing and Redemption, then click on Unable to Purchase from iTunes Store.
https://getsupport.apple.com/Issues.action -
I tried to purchased gems in the game castle master i used my credit card but when i tried to purchase for the first time no gems was added on my account i tried it again it went thru but when i saw my invoice for my purchase i got charged twice but i only got the gems once, NEED HELP PLEASE
Hi..
If this is an In-App purchase, turn off the subscription until the matter is resolved > iTunes Store: Purchasing and managing auto-renewing subscriptions
iTunes Store: About In-App Purchases
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