I purchased the 20gb of data was charged and have not recieved it yet

I have called apple noone is helping me and its getting frustrating.

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

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I made an in App purchase in the Cityville game app, was charged and DID NOT GET WHAT I PURCHASED! How do I get it or a refund?

I made an in App purchase in the Cityville game app, was charged and DID NOT GET WHAT I PURCHASED! How do I get my purchase or a refund?

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

TS1424 I purchased songs from an EP then bought the album once it was released and have been charged twice for the same song when I already own it. How do I get refunded?

I purchased songs from an EP then bought the album once it was released and have been charged twice for the same song when I already own it. How do I get refunded?

Contact iTunes Customer Service
Apple Support iTunes Store Contact Us

I just purchased a ipad 2 and have not sync it yet. I have an old pc and would like to move the itunes library account to a newer pc that I have. Can I move the library to the ipad and sync ipods to the ipad and/or move the library to the new pc?

I just purchased a ipad 2 and have not sync it yet. I have an old pc and would like to move the itunes library account to a newer pc that I have. Can I move the library to the ipad and sync ipods to the ipad and/or move the library to the new pc?

Perhaps this web page will help: http://support.apple.com/kb/ht1229
But I must point out that leaving the iPhoto Library on the external is worth considering. Your internal drive would be better off without having to carry the photos.
When you booted with the external connected and you were asked for the library, did you try navigating to the Library in on the external drive?

I purchased Adobe Design Standard in June 1993 and have not downloaded it until now. when I click on the software on my account there is no download button. How can I download the software I purchased so long ago? I hope it is not money down the drain. Is

I purchased Adobe Design Standard in June 1993 and have not downloaded it until now. when I click on the software on my account there is no download button. How can I download the software I purchased so long ago? I hope it is not money down the drain. Is there any phone number available so I can talk to an Adobe employee?

Which version of Design Standard are you asking about? I don't think any Creative Suite packages existed in 1993. I think the first CS came out in 2003.

HT1577 i purchased a promo within an app and have not received it yet

Smurf Village:
hey!! did anyone purchase Smurfberries with the promo yesterday and not get their berries? i tried to purchase the first offer of $4.99 but it did not go through. then the only one offered to me was the $12.99 one , so I bought it. I was charged for BOTH and have not received my Smurfberries yet!! how do I report a problem?
thanks!

Hi Brian,
Welcome to Apple Support Communities.
It sounds like you’re running into an issue with an in-app purchase, you've made the purchase but haven't received it yet. Take a look at the article linked below, it provides information that can help you resolve issues with missing in-app purchases.
If you don’t see your in-app purchases - Apple Support
Also, you may want ensure restriction settings aren’t preventing In-App Purchases on your device as shown here:
Use restrictions to prevent purchasing on your iPhone, iPad, or iPod touch - Apple Support
Take care,
-Jason

HT1296 I can't sync the songs from my computer to my ipod touch. I have gone through the iPod directions on this page and have not found them helpful. For example, I can't find the Autofill button. Can you help?

I can't sync the songs from my computer to my ipod touch. I have gone through the directions on the iPond help page and have not found them helpful. For example, I can't find the autofill button. Can you help?

I have already tried following those steps. I went back and tried to follow them again but they did not work. Some of my songs have synced, some have not. And I am still not seeing the Autofill icon on the bottom of the menu or anywhere else. I fear something has been corrupted here and I need to start afresh.

I have purchased the one-on-one education stuff but had not activate it yet for the last six months. Does it expire even I haven't activate it?

Does one-on-one expired even if have not activate yet?

In "General Conditions" in the "Terms And Conditions" it says that One-To-One is only available at the time of purchase which extends to 14 days from the date of purchase.
You can call the Apple Store to confirm, but I have the feeling that if you didn't activate it when you purchased it or within 14 days thereafter, you're out of luck.

My i phone 4s, battery died and now wont come back on just vibrates on charge but will not come on, have tried rebooting i just want to be able to access the memory to back up the phone to icloud as i stupidly have not done this yet is this still possibl

My i phone 4s battery dies and now wont switch back on, when plugged into the charger it just vibrates and sometimes beeps, but the screen will not come on? i have tried rebooting it but it still wont work, i just need to be able to access the memory so i can save all my stuff to icloud as i stupidly havent done this yet, is there anyway this can be done?

Hey tessatony,
Thanks for the question. I understand that your iPhone 4s is not functioning properly, and that you wish to try to make a backup before troubleshooting. From the information you have provided, it sounds like the device is indeed turning on and responding when plugged in, however the display is not lighting up. Have you attempted to plug the iPhone into a computer with iTunes? If iTunes recognizes the phone, you can attempt to back it up:
iTunes: About iOS backups
http://support.apple.com/kb/ht4946
Afterwards, attempt to restart and/or reset the phone:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
If your issue persists, your iPhone may need to be serviced. The following link should help you get started with the process. Included, you will find information on topics such as warranty, service pricing, and express replacement service.
Apple - Support - Service Answer Center
http://www.apple.com/support/iphone/service/faq/
Thanks,
Matt M.

HT4009 Purchased paradise cove pearls and have not recieved

I purchased a bundle of pearl on paradise cove pocket gems game but they have mo added them to the game so i emailed them with the information i was told to email it has been three weeks since then and i have no recieved them . Has any one else had this problem if so please let me kno what i can do to get what i purchased or a refund . Thanks

Hi lawragatajar,
Sorry to hear you haven't received your Gamers' Club Unlocked welcome packet yet! Customers should typically receive them by e-mail within 2-3 business days of enrollment, so I'd be glad to help you out.
I've sent you some information, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

HT5312 i have requested the rescue email several times and have not recieved it in my email

i am trying to acces itunes on my iphone 4 but i have forgotten my security questions and have requested the rescue email several times but have not gotten it help

Hi ChrisMichaelson,
Based on your description, you may need to have your iPod serviced, or at least evaluated. You may find the following page helpful:
Service Answer Center - iPod
http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipod
Regards,
- Brenden

The battery bar shows x charge, and its not charging

The battery bar show me x charge status, and it s not getting charge, please help
Thx

reset the SMC

I erased my hdd and i am trying to reinstall lion, it says that my apple id has not bought it yet. I bought today, and while it says here that my order was complete, i have not recieved an email. the mac still says that i have not bought lion.

Please help, this is really ******* me off.

Glad I could help.
Tip: In Lion the User's Library is hidden. See this article on how to view.
How to enable the User’s Library folder
http://www.needhelp4mac.com/2013/11/how-to-enable-users-library-folder/
I may receive some form of compensation, financial or otherwise, from my recommendation or link.
<Edited by Host>

I purchased Creative Cloud about two weeks ago and HAVE NOT been able to download...

I was able to snag AI and PS CC but ever since downloading those the day I purchased I have errors when I try to download anything else. Regardless of doing it through the webpage or the desktop app. I have a mid-2012 macbook pro 15" running mavericks,

Kelkdesign for information on how to resolve download errors please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

I initially set up Sync on my desk top but want my Favorites of my laptop to be on the server and have not set up my laptop yet. How do I replace the data on the server with my laptop info?

I downloaded Firefox 4 on my desktop and setup Sync. I just recently downloaded Firefox 4 on my laptop and have not setup Sync yet on my laptop. I want the Favorites of my laptop to be the data on Sync and overwrite what is already on the server via my desktop. How do I make my laptop my main computer now? Also, once I setup Sync, does it allow me to download the Favorites to be permanent on my desktop or on my laptop if I reformat it at a later point?

Is your device recognized by your computer? If yes, copy the pictures and videos as shown in this article:
Copying personal photos and videos from iPhone, iPad, or iPod touch to your computer
If it is not recognized, try this first: iOS: Device not recognized in iTunes for Windows
Disable autosync in iTunes, right click on it in the device list and choose "transfer purchases" to copy apps and other media bought in iTunes to your new library.
Do the same again and choose "backup", to create a manual backup without syncing.
Since your device will be erased due to the new iTunes library during the first sync, you can use this backup afterwards to restore your settings and data.
Set up at least one contact and event on your computer before you start, to be able to merge calendars and contacts.

I purchased the 20gb of data was charged and have not recieved it yet

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