I purchased the Adobe Creative Complete Plan for Annual Prepaid, and the Check Out just wouldn't proceed. It is still loading after click the confirm button. Dear adobe staff, please assist urgently.

I am having a similar problem. I am using Chrome and tried on Mac and on PC but the same. Its not completing my order and on PC saying:
We were unable to process your payment please contact our customer support.......... etc
But strangely its giving a confirmation button again. It gave me this error upon reconfirmation:
PMT_000011 : adbehme, en_IE, There is money to authorize, But no Aurthorize delegated were applicable, 12834289525

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Have you heard about the new iSmart Protection Plan for iPhones, iPads, and iPod Touch mobile devices.

Just wondered if you saw this announcement yesterday. May be worth looking into. More than 300 news services picked up the press release. There are
reportedly millions of consumers without any kind of extended warranty coverage. Well - this one was designed especially for you and is the best of breed on the market for ALL iPhone users! Check out what they are saying!
http://www.coolest-gadgets.com/20120216/apple-free-idevice-protection/#more-65639
Comment on coolest gadgets
http://www.prnewswire.com/news-releases/new-ismart-protection-revolutionizes-extended-warranty-programs-for-apple-mobile-devices-139429483.html
PRNetwire press release
http://finance.yahoo.com/news/ismart-protection-revolutionizes-extended-warranty-120000854.html
on Yahoo Finance
Their motto is "Think Repair, Not Rplacement. Think iSmart!"
Cheers - Vinny

Well. This is not caused by any app nor is it a software fault in general. But someone told me, that the owner could have let change the screen after the damage that caused the dent. Anyway, this problem exists. The question is how many units are affected and why this is. However. Cheers.

What is the most popular Video format for pc's and Mac's to just play

I made a video that had some shots in HD using my Canon HG10 and some shot were regular NTSC. I made a final quicktime output, and gave it to my client. It plays the sound but not the video. So I condensed the video to a smaller format NTSC w/ 16:9 aspect ratio, and no she says the quality is almost not playable. Everything plays and works fine, even the same files that I give to her. She also wants to be able to play the video in loops. What is the best program for a PC to do that?
Thank you

Try exporting in Uncompressed 8 bit or Animation. Also save the file in the Quicktime Player to play in High Quality. If you export in NTSC/DV, quicktime will play a low quality version by default. Go to Window > Show Movie Properties > Video Track > Visual Settings, and check the High Quality checkbox and save the file.
I wouldn't recommend H.264. It's a lossy codec for mobile devices and the web.

I had to take the I pad I got for Christmas back and they gave me new one. Is there a way I can get the books and apps I purchased without having to buy them again?

I got an I pad for Christmas and had to return it and they gave me a new one. Is there a way I can get the books and apps I purchased without paying for them again?

Downloading past purchases from the App Store, iBookstore, and iTunes Store: http://support.apple.com/kb/HT2519

Bought my iPad in the states, moved to Thailand for a year and now back in states. iTunes thinks I'm still in Thailand when I try to download a movie using Netflix. Any advice how to fix?

When I click on the "Get Netflix App" button, iTunes opens with the following error message, "Your request could not be completed. The item you've requested is not currently available in the Thai store." Would like iTunes to recognize I'm in the states, not Thailand.

Try this:
1. App Store>Featured>Apple ID (at bottom of page)
2. Tap on Apple ID>View Apple ID
4. Enter your password
5. Country/Region>Change Country or Region

I purchased the Creative Cloud Photography Plan for 9.99 and I cannot gain access to Photoshop, just Lightroom. It worked for night I purchased it and now I cannot open up Photoshop.

I purchased the Creative Cloud Photography Plan for 9.99 and I can't open up Photoshop. I had access to it the night I bought it online and now I cannot use it. Will someone help figure this out. Perhaps I'm an idiot and just missing an obvious step so I apologize for that but, I still NEED HELP!!!

I have a laptop with a Windows operating system (not lucky enough to have a Mac) and as far the Adobe version, it's the plan for 9.99 that Adobe is offering. I was under the impression that the Creative Cloud Photography Plan included Photoshop and Lightroom, the latest versions of both, because that's what it said when I purchased it. I'm sorry my information is too limited or not detailed but, it's a pretty basic concern. I bought something, it's not working and I want to know why. Thank you and apologies for sounding rude. Thank you for responding as well.

Downgrade from Creative Cloud complete plan - annual to Creative Cloud plan for Photoshop customers

How do I downgrade from the Creative Cloud complete plan to theannual to Creative Cloud plan for Photoshop customers

Hi Bev
All sorted. Many thanks for your help.
Karen
Date: Wed, 18 Sep 2013 06:10:40 -0700
From: [email protected]
To:
Subject: https://forums.adobe.com/Adobe Creative Cloud Downgrade from Creative Cloud complete plan — annual to Creative Cloud plan for Photoshop customers
Re: Downgrade from Creative Cloud complete plan — annual to Creative Cloud plan for Photoshop customers
created by Beverley Gray in Adobe Creative Cloud - View the full discussion
Hi Karen
I've cancelled your complete membership so you can sign up for the new program: https://creative.adobe.com/#plans/offer/photoshop+lightroom
Thanks
Bev
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I have Adobe Creative Suite 5 Design Premium (Teacher and Student Edition. I've purchased the upgrade to Adobe Photoshop CS6 - Trying to install, but it says my serial number is invalid?

I have Adobe Creative Suite 5 Design Premium (Teacher and Student Edition). I've purchased the upgrade to Adobe Photoshop CS6 - Trying to install, and it says the Adobe CS6 is valid - but only provides 'photoshop' options for entering my old serial number, rather than the adobe creative suite. How do I move past this so I can download it on my computer. I don't want to upgrade to Adobe Creative Suite 6 - as I do not need all the programs, just photoshop. From looking online, I read forums that said this was possible. Please advise

I don't want to upgrade to Adobe Creative Suite 6 - as I do not need all the programs, just photoshop.
Unfortunately that option is not possible.
You cannot upgrade a Creative Suite to a standalone product.
Creative Suites can only be upgrades to other Creative Suites.
You'll need to return Photoshop CS6 upgrade since you cannot use it.
Return, cancel, or exchange an Adobe order
Some options:
Buy a Creative Suite upgrade, or
Buy a full new copy of Photoshop CS6, or
Join the Cloud

I just purchased Adobe Photoshop Elements 13 for a Mac and trying to install. I am at the point to enter the serial number but it won't take letters. What do I do and where do I go for help?

I just purchased Adobe Photoshop Elements 13 for a Mac and trying to install. I am at the point to enter the serial number but it won't take letters. What do I do and where do I go for help?

If the code you are trying to enter has letters then you are not looking at a serial number. A serial number only contains numbers - 6 sets of 4 numbers.
Find your serial number quickly
You might be dealing with a redemption code. This is especially so if you purchased it from a store or the like.
Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

TS1424 When trying to pay for an app, i get the following message: "your purchase could not be completed. For assistance contact itunes support at .." However i cant find tbe remedy at that address. Any ideas ?

When trying to pay for an app, i get the following message: "your purchase could not be completed. For assistance contact itunes support at .." However i cant find tbe remedy at that address. Any ideas ?

You will need to do as the message says and contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I want to purchase from within the game and show me what is the solution of this letter: Please advise and thank you (Your purchase could not be completed. For assistance, contact itunes support at)

I want to purchase from within the game and show me what is the solution of this letter: Please advise and thank you (Your purchase could not be completed. For assistance, contact itunes support at)

You need to click here and ask the iTunes Store staff for assistance.
(100508)

Can not buy. Products in the game. Then the words "Your Purchase Could Not Be Completed. For assistance, contact iTunes Support at

Can not buy. Products in the game. Then the words "Your Purchase Could Not Be Completed. For assistance, contact iTunes Support at

Click here and request assistance.
(85733)

Adobe Creative Cloud Packager for macintosh fails

Adobe Creative Cloud Packager for macintosh fails.
The error log says "[ERROR] AdobePackageBuilder - AdobePackageBuilder : SendPacket returned error : -1".
I tried 4-5 times.
Everything is downloaded (took about 14 Gb).
I now have only 12Gb free space on my disk. Can that be the reason (will the packager need to make a copy of the downloaded stuff?).
When I am done, how do I reclaim the space eaten by the packager?
Seems like it is caching it at ~/Library/Application Support/Adobe/CCP, but will I manually have to delete that cache?
I cannot find a menu entrance for doing so.
Would be nice if the packager could use a mounted network disk as destination, but it seems not to discover these.
/Peter Andersen

Wanted to join in and say this has been happening to me too. I wiped every adobe file I could find, and used the cleaner too. Started over from scratch in a brand new user account.
It's been about 7 days and I cannot get CCP to actually build a package. I've gotten a variety of messages but everything single time something fails. The new thing is that it says it fails on individual applications. So I disable them, and the error jumps to a new app. I can see that the .dmg's are fine and intact in ~/Library/Application Support/Adobe/CCP/
Given the amount of time this has cost me I really wish I had purchased CS6 Master Collection for every workstation. From my perspective, Creative Cloud has been nothing more then a giant waste of time and effort. It's genuinely bad product from an IT management perspective. Why push off the job of building and installer onto the customer? I should just be able to download the full Master Collection dmg, and then turn on and off the apps I want. Instead I am stuck with a workstation down, and everyone using CC trials to work.

Installed Creative Cloud plan for Photoshop customers but Photoshop CC reverting to trial

I've recently joined the 'Creative Cloud Plan for Photoshop Customers' & installation was fine. Photoshop CC has updated to the latest version too. However, quite often, when opening Photoshop CC I get a box open up with 'Photoshop CC Trial' stating I have 00 days remaining. I click on 'licence this software', sign in with my details & all is OK until it happens again.
I found this help page: http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html but it doesn't seem relevant - there is an option to 'deactivate' under help with Photoshop CC.
Doesn't happen every time I open Photoshop CC but is rather frustrating. Any ideas?

Hello Les_Cornwell
Here is a help doc that might help your issue. http://helpx.adobe.com/creative-suite/kb/64-bit-creative-suite-applications-repeatedly.htm l
I would suggest to update your Creative Cloud applicaiton manager and to delete the OPM.DB file outlined int his doc http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html and then log in to the Creative Cloud app manager.
Here is a link to the latest Creative Cloud application manager if you have not updated yet. https://creative.adobe.com/products/creative-cloud
Make sure that you are ruing the software as an administrator on your computer.
If you find that this resolves your issue or was helpful, could you please take a moment to come back to this discussion and mark the post as helpful. Doing so greatly benefits your fellow users
Let me know if you are still having problems
Thanks
Scott

HELP! i currently am signed up for the month to month plan for Photoshop...

Hi, i currently am signed up for the month to month plan for Photoshop.. there has veen no problem in my payments etc until now when i open up photoshop its tells me to Renew my Subscription, and that my computer cannot connect to adobe server even though im connected to the internet.. the payment for this month has already cleared my bank!? Any Ideas whats wrong???

When you sign in to https://creative.adobe.com and check your account info (click the upper right), does it say you're still active? Sounds like something got borked in the CC app and/or PS CC.

I purchased the Adobe Creative Complete Plan for Annual Prepaid, and the Check Out just wouldn't proceed. It is still loading after click the confirm button. Dear adobe staff, please assist urgently.

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