I purchased the Creative Cloud Photography Individual for $9.99 a month.  The photoshop doesn't seem to work right!

I purchased the Creative Cloud Photography Individual for $9.99 a month.  The photoshop tools do not compare to CS4, I can't click on the arrow to get to the other tools withing the set  and I get this error code: I get this error code: One or more files in the adobe application support folder, necessary for running photoshop are missing.  Please run the Photoshop installer and reinstall photoshop. and can't figure out how to get to the installer again!

Here is what you get when clicking on the gear in the adobe manager.

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    I purchased the Creative Cloud Photography Plan for 9.99 and I can't open up Photoshop.  I had access to it the night I bought it online and now I cannot use it. Will someone help figure this out.  Perhaps I'm an idiot and just missing an obvious step so I apologize for that but, I still NEED HELP!!!

    I have a laptop with a Windows operating system (not lucky enough to have a Mac) and as far the Adobe version, it's the plan for 9.99 that Adobe is offering.   I was under the impression that the Creative Cloud Photography Plan included Photoshop and Lightroom, the latest versions of both, because that's what it said when I purchased it.  I'm sorry my information is too limited or not detailed but, it's a pretty basic concern. I bought something,  it's not working and I want to know why.  Thank you and apologies for sounding rude. Thank you for responding as well. 

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    I ordered the Creative Cloud Photography plan yesterday and I believe I haven't got the serial number. I've looked under My Products, I've looked under My Orders, I've checked my email...I just keep going in circles and I don't know how to start using the product that I paid for. :S

    Branching to a separate discussion.
    C2ro as a member of the Creative Cloud Photography plan there is no need for a serial number.  If you are being asked for a serial number then there is likely a connection error preventing the active membership from being authorized on the computer.  Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve connection errors.
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    Asking for help here. 

    Yes, the Creative Cloud photography plan includes photoshop & Lightroom.
    Regards
    Rajshree

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    I own small company and we have some basic use of Photoshop. I am planning to buy creative cloud photography plan. Can I use creative cloud photography plan for commercial purpose?

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    Regards
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  • Hello, good morning ! I have the creative cloud photography ( photoshop lightroom + ) and suddenly my Lightroom is giving error asking serial . Where I find my serial ? Help me!

    Hello, good morning! I have the creative cloud photography (photoshop + lightroom) anda suddenly my Lightroom is giving error asking serial. Where I find my serial? Help me!!!

    Hi Morana,
    Adobe Creative cloud applications do not have any serial numbers. They are activated through your adobe id.
    Please refer to the help document to fix this issue:
    Creative Cloud applications ask for serial number
    Regards,
    Sheena

  • I just signed the creative cloud, and I'm not getting to use the purchased software. thank you

    I just signed the creative cloud, and I'm not getting to use the purchased software. thank you

    Rodrigo_1405 do you receive any specific error messages?  For information on how to install the Adobe Creative applications included with your membership please see Creative Cloud Help | Install, update, or uninstall apps.

  • Hello, dou you know if a can change my purchase from Creative Cloud Photography  in to Lightroom or Lightroom is included in Creative Cloud Photography? Thank You

    Hello, dou you know if a can change my purchase from Creative Cloud Photography  in to Lightroom or Lightroom is included in Creative Cloud Photography? Thank You

    If you have subscribed to the creative cloud photography plan then Lightroom is included as part of that plan. You can install it from the creative cloud desktop manager.

  • Can 2 people/computers use 1 membership of the Creative Cloud/Photography plan?

    My photography business has 2 employees (myself included) that uses the editing software. Can 2 users on 2 different computers share the membership of Creative Cloud/Photography or do I need to purchase 2 memberships?
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  • Is the german version of the Creative Cloud Student free for commercial use for students?

    Is the german version of the Creative Cloud Student and Teacher Edition  as listet at  http://www.adobe.com/de/products/creativecloud/buying-guide-education.edu.htm free for commercial use for students?l

    Refer to the EULA. Generally using it for commercial work is not a problem, but depending on where you live in the world, some extra rules may apply.
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  • How do i get the apps included in the Creative Cloud price, downloaded for my ipad?

    I've bought an iPad and I would like the apps that are included to my cloud membership. How do I get these apps without paying Apple in AppStore. These shouldn't cost me anything since they're included in my membership.

    Hi there,
    Touch Apps are available separately from a Creative Cloud membership, as outlined here: https://creative.adobe.com/plans
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  • What apps are included in the Creative Cloud Photography plan?

    I see that Photoshop CC and Lightroom 5 are included, but what about Bridge CC?

    Hi,
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    New Lightroom 5 for desktop plus Lightroom Mobile for iPad & iPhone
    2 GB of Cloud storage, plus unlimited online photo storage in Lightroom Web
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    Access to hundreds of exclusive online video tutorials in Creative Cloud Learn
    Continuing upgrades and updates for all included applications and services
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  • When will the Creative Cloud be available for China

    I would like to know when will China Customer can start joining the CC service?

    Hi Pete,
    Thanks for the interest. I know we are expanding availability per the FAQ
    Creative Cloud isn’t available where I live. When will it become available?
    We intend to make Creative Cloud as widely available as possible. Adobe will share more details about country availability over time.
    But I haven't heard of any details or additional info about when or where.
    -Dave

  • I just learned after purchasing the Creative Cloud that my OS is not supported by the Cloud.

    Can I download a program to my Windows Vista system to use my purchase or do I have to break down and go buy a new laptop?
    ty
    Spamandrice1

    Vista is not a supported OS under Creative Cloud anymore.
    Here is a link to an Adobe discussion on a POSSIBLE workaround I've been working on.   http://forums.adobe.com/thread/1453104
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    You can also buy a copy of Windows 7 and upgrade your OS or buy a new computer. These are the alternative fixes.
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  • I want to buy the Creative Cloud Photography plan that includes Photoshop and Lightroom but I currently have a plan $9.99 a month that includes only Photoshop CC. How do I switch plans?

    If you're already on an installment plan for $9.95 per month that includes only Photoshop CC, how do switch plans to obtain the combination Photoshop and Lightroom plans for the same price?
    Thanks,
    Dennis

    Cancel old and buy new is the only way I know, but you MAY be able to exchange
    Return, cancel, or exchange an Adobe order

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