I purchased the package that allows you to export PDF files into Word files.  Whenever I try to export the PDF into a Word file it never works...  I don't know if there's something key that I'm missing but I'm pretty bummed I paid for it and it won't work

I purchased the package that allows you to export PDF files into Word files.  Whenever I try to export the PDF into a Word file it never works...  I don't know if there's something key that I'm missing but I'm pretty bummed I paid for it and it won't work.  Can anybody help me out?

Hello,
I have paid for this service for a year and it never worked on my computer.  I just renewed and it finally converted the file but it will not let me edit it.  I join you in being bummed.  Either I get help with this or I am asking for a 2 year refund.   My intention was to be able to edit a pdf in MS Word. 
pfierrorob

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