I purchased today thedobe Acrobat Professional XI - Upgrade Upgrade - English - Mac - Download. Once i get started it confirms that the my serial number is valid but that a qualifying product could not be found on my computer. I do have Acrobat Profes

I purchased today the Adobe Acrobat Professional XI - Upgrade Upgrade - English - Mac - Download. Onceiget started it confirms that the my serial number isvalid butthat a qualifying product could not be found on my computer. I do have Acrobat Professional Pro v8 from 2006 installed on my computer. Anyadviseon how ican resolve this?

after entering your xi pro serial number the installer checks your computer for that pro v8 product. failing to find it you will be presented with a menu that allows you to select your qualifying product (pro v8) and you then will be prompted for its (pro v8) serial number.
enter the correct number at the correct time and installation should proceed.

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Just downloaded Photoshop CS6 - 'Qualifying product could not be found on this computer.' HELP!

Okay, title says it all. I just downloaded Photoshop CS6 (an upgrade from Photoshop CS3 Extended).
I went to enter the Serial Number, and when I did, a box appeared telling me that the 'Serial Number you provided is valid, but a qualifying product could not be found on this computer'.
It goes on to say: 'To use this serial number, you must own one of these qualifying products. Please choose the one you own and enter its serial number.'
The drop-down list under products includes: Adobe Photoshop CS4, Adobe Photoshop CS5, Adobe Photoshop CS3 Extended,
Adobe Photoshop CS4 Extended, Adobe Photoshop CS5 Extended, Adobe Photoshop CS6 Extended, and Adobe Photoshop CS3.
Where is Adobe Photoshop CS6...???
I am very concerned and would be very grateful to anyone who could help me with this problem.
Thank you.

Update: I decided to just re-enter the serial no. for Photoshop CS3 Extended and select the same option a couple more times, and suddenly it decided to work. To my great releif!
The only thing I can conclude is that the system just needed a few minutes to update itself (perhaps Adobe was waiting for the payment to be released by the bank?).
Either way, thank you very much for taking the time to respond to my queary, Mylenium.

Installed Xl Pro but get message Serial Number you provided is valid, but a qualifying product could not be found on this computer

I just bought and installed Adobe Acrobat XI Pro, but when I open it, or access a PDF file, I get the error message "Serial Number you provided is valid, but a qualifying product could not be found on this computer."
The list of products on the drop down list that comes with this message includes Adobe Acrobat XI Standard and Adobe Acrobat X Pro Macintosh, but doesn't include Adobe Pro XI for Windows. Selecting either of those, and using my serial number, fails, of course. As a result, I can't run my newly purchased program, or access any PDFs.
Please tell me what to do.
Chuck Poland
[email protected]

Chuck you have placed Order for Acrobat Upgrade if you don't have any previous version of Acrobat than you need to cancel this order and need to buy a full version.

I receive message "Serial number you provided is valid, but a qualifying product could not be found on this computer" when I try and install Acrobat XI Standard

I have a PC with windows 7 installed. Acrobat X reader and Acrobat XI Pro trial version run fine. I have purchased Acrobat XI Standard and there is a serial number in my account. Acrobat XI Standard installs fine but I receive the error message after putting my serial number in, "Serial number you provided is valid, but a qualifying product could not be found on this computer."

The message identifies that you have purchased an upgrade version of the applications and it is asking you to identify the previous version of that application that you are upgrading from and then to provide its serial number.
If you did not intend to purchase an upgrade version then you probably need to cancel that and purchase it at full price.

After 6 tries to load Photoshop CS6 on my new laptop, I keep getting the following message after I enter my valid serial number: "Serial number you provided is valid but a qualifying product could not be found on this computer." What I'm, trying to do is

After 6 tries to load Photoshop CS6 on my new laptop, I keep getting the following message after I enter my valid serial number: "Serial number you provided is valid but a qualifying product could not be found on this computer." What I'm, trying to do is download the qualifying product which I purchased just a year ago? Any help will be greatly appreciated.

I contacted Adobe support Chat and they confirmed the serial number and gave me a response code number to enter. Once that was entered the product downloaded immediately. The whole process took 10 minutes. Thank you for your response. I'm all good now.

I am trying to activate our adobe in-design and we are getting a message "serial number you provided is valid but a qualifying product could not be found on this computer"

I am trying to activate our adobe in-design and we are getting a message "serial number you provided is valid but a qualifying product could not be found on this computer"

Hi there!
Are you certain that the serial number is for InDesign? And the correct version?
Please feel free to PM me if you wish to verify the serial number.
Thanks,
Amy

Trying to Reinstall CS6 Master "Serial Number you provided is valid, but a qualifying product could not be found on this computer"

I re-downloaded CS6 after cleaning my computer and when I enter the Serial Number I get this message "Serial Number you provided is valid, but a qualifying product could not be found on this computer". From other posts I saw that someone contacted support but I can't find a number anywhere that I can call. Hoping someone can help me ASAP due to these programs being essential for my business.

You can try contacting Support thru chat though I do not know if they are available on weekends.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

'Serial Number you have provided is valid, but a qualifying product could not be found on this computer`?

I am trying to install cs6 design and web premium on my new laptop via the DL content on the adobe website. I have downloaded the 2 correct files which automatically extract everything, but when I get to entering the serial number, it tells me that my serial number is valid, but there isn't a qualifying product found on my computer. The drop down tab of alternative products doesn't even feature Design and Web Premium. Can someone shed some light on the issue?
Many Thanks

Your serial number is for an upgrade (as opposed to a full version = full price serial number).
An upgrade serial number must be supported by a serial number from an earlier qualifying version in order to prove to the CS6 installer that you are entitled to use the upgrade (cheaper) serial number.
For CS6 "earlier qualifying" usually means CS5 or CS5.5. Those should be the versions listed in the dropdown menu.
So do you have a CS5 or CS5.5 serial number?

"Serial Number you provided is valid, but a qualifying product could not be found on this computer" when upgrading from LR5 to 6

I just downloaded desktop version of LR6 (upgrade). I (unfortunately) have more then one email address associated with Adobe account. I "think" that the last purchase of 5 (upgrade from 4) might be associated with one of the other email addresses. I have atempted to logon to these other "accounts", and cannot. I have done "forgot password" but do not get the email from Adobe.
Any suggestions would be most welcomed!

The message identifies that you have purchased an upgrade version of the applications and it is asking you to identify the previous version of that application that you are upgrading from and then to provide its serial number.
If you did not intend to purchase an upgrade version then you probably need to cancel that and purchase it at full price.

Serial number you entered is valid, but a qualifying product could not be found on this computer.

This is absurd.
I wanted to purchase Adobe Acrobat, and somehow wound up downloading what is apparently an upgrade. So, now I'm getting this error message, and my ~$170 purchase is apparently useless at the moment. Someone please tell me I didn't waste my money, and I can actually USE the software I just purchased.
Thanks in advance.

It's not really for me to defend Adobe's web site, but I thought I'd share this screen shot
It shows that, for me, it does default to upgrade, but before I can buy I have to select from I own a list of specific products. That's making a pretty definite statement before continuing. However, many people get confused about the difference between Acrobat and Adobe Reader. Also, when I tested before I found that the store behaved differently depending on your country, so you might have seen something entirely different. Good luck with Adobe!

I got my Photoshop CS6 to the Installer and once it has me put in my serial number, it is telling me "The serial number you provided is valid, but a qualifying product could not be found on this computer.

Isn't that the whole point? Aren't I trying to download and install photoshop CS6? I don't understand this. Can someone PLEASE help me install this damn thing?? I unzipped it all, and attempted to install. I got my serial number from my account online. What am I doing wrong?
-Shottsy

your cs6 serial number is an upgrade from a previous version. after entering your cs6 serial number you should be prompted for the previous version's serial number.
enter the correct number at the correct time and installation should proceed.

Serial Number you provided is valid, but a qualifying product could not be found on this computer

can't figure out how to fix this problem

you have an upgrade serial number. after entering it you should select your qualifying (previous version) product. you will then be prompted for the qualifying product's serial number.
enter the correct number at the correct time and installation will proceed.

Acrobat XI Standard qualifying product could not be found

I purchased an upgrade for XI standard, installed it, have restarted the computer (although not necessary), I am clicking on the application "Adobe Acrobat XI Standard", there is a message saying "Serial valid, but a qualifying product could not be found on this computer", so there are two fields on that window, right side is for typing the serial number, left side is a menu to actually choose the right product which corresponds to that serial number. So, in that menu there is no choice for "Acrobat XI Standard". What do I choose then? (Have never registered or bought products in the past).

Thank you for sharing that, it had been puzzling me.
If you purchased it from Adobe, you can contact them and ask for a refund, since you haven't used it yet, assuming the purchase is just made. Once refunded you can buy the full product.

After successful download, Serial number is valid, but qualifying product could not be found on computer

Successful download of 2nd copy of Acrobat XI Pro to use on Surface Pro. After download error message - Serial Number you provided is valid, but a qualifying product could not be found on this computer. Wants me to select product and enter serial number, but drop down list of products does not include Acrobat XI Pro and just putting in the serial number does not allow you to "next".

Hi Candace,
The dropdown list does not include Acrobat 11 Pro as it is the current product and you have to select the older product you owned prior to purchasing A11 Pro.
Regards,
Rave

SERIAL NUMBER YOU PROVIDED IS VALID BUT A QAULIFYING PRODUCT COULD NOT BE FOUND ON THIS COMPUTER

I HAVE DOWNLOADED ACORBAT XI PRO AND WHEN I CLICK ON ICON ON MY DESK TOP THIS APPEARS
SERIAL NUMBER YOU PROVIDED IS VALID BUT A QUALIFYING PRODUCT COULD NOT BE FOUND ON THIS COMPUTER
HELP?

Hi elizabethr49128712,
Did you upgrade from a previous version of Acrobat? The "qualifying product" is the older version that you owned before you purchased the upgrade. It is what qualifies you to use the less expensive upgrade version. So you need to select the older version and provide its serial number to prove that you qualify for using the upgrade.
Please see this document for more information:
Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
Best,
Sara

I purchased today thedobe Acrobat Professional XI - Upgrade Upgrade - English - Mac - Download. Once i get started it confirms that the my serial number is valid but that a qualifying product could not be found on my computer. I do have Acrobat Profes

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