I purchased two more tones but not on my phone. when I opened my phone in itunes on computer they show under tones but they won't play. they are faded gray with a dotted circle next to them. How do I get them to be black like my other tones and play

I also have 3
songs that are faded gray to that won't play

I downloaded one of the file explorer programs (iFunbox in my case) for my PC and deleted everything out of the "Purchases" folder on the phone's "Raw File System". After a couple of syncs with iTunes everything was back to normal. It appears that something was screwed up on the iPhone side that iTunes couldn't sort out. I don't think anything could sync from iTunes to the phone, not just the greyed out items.
This is why resetting and restoring the iPhone also works for a lot of people. It's overkill though, deletes your app data, and just wastes your time setting everything back up after the restore. Better to use the surgical approach of a file system explorer program on your PC to fix what appears to be a mundane data corruption issue.

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