I put a case on my iPod touch 5 and now there is no sound coming from the speaker. The head phones work though. I called Apple Support and the 2 people I spoke with seemed baffled. Has this happened to anyone and how do I resolve this?

I put a Griffin case on my daughter's iPod Touch 5 and now there is no sound coming from the speaker. There is sound when we use the headphones. Is there a mute function that I may have switched on and if so how do I turn it off?
It was a gift bought by her Godparents in January and I live in the islands so I can't just drive it back to the store to have them look @ it!
Called Apple Support and spoke to 2 people who seemed baffled and who could only suggest I reset the device. Who h has not helped.
HELP!!!!!!!

- Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so.
Try the following to rule out a software problem
- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iPod.
- Make an appointment at the Genius Bar of an Apple store. Seems you have a bad headphone jack.
Apple Retail Store - Genius Bar
Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following will replace the jack for less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the jack yourself
iPod Touch Repair – iFixit

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Hi, and welcome to Apple Discussions.
Have you tried resetting the PMU?
I'm not optimistic that this will help any more than the procedures you've already tried, but it won't hurt to try.
Do you still have your OS 9 installation? If so, try booting into OS 9 and see if the problems with the audio are happening there, too. If so, you can bet it's a hardware problem.
How big is your hard drive and how much space remains available on it? If you don't have your OS 9 installation in order to check out whether it's a hardware problem and you have enough available hard drive space, you may want to try an Archive and Install of the OS in order to make sure it isn't an OS X system-wide problem. If that doesn't do it, you could back up your hard drive and restore your software.
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- Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so. There is a little switch in the headphone jack that disconnects the speaker when the headphone jack is inserted.
Try the following to rule out a software problem
- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iPod. Not clear if you did that type of restore
- Make an appointment at the Genius Bar of an Apple store. Seems you have a bad headphone jack.
Apple Retail Store - Genius Bar
If not under warranty Apple will exchange your iPod for a refurbished one for this price. They do not fix yours. I would say not worth it for a 2G iPod
Apple - iPod Repair price
A third-party place like the following will replace the jack for less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the jack yourself
iPod Touch Repair – iFixit

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From speaker?
From headhones?
From both?
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- If only no sound from speaker
- Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so. There is a little switch in the headphone jack that disconnects the speaker when the headphone jack is inserted.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

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I put a case on my iPod touch 5 and now there is no sound coming from the speaker. The head phones work though. I called Apple Support and the 2 people I spoke with seemed baffled. Has this happened to anyone and how do I resolve this?

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