I put incorrect passcode to unlock my iphone and it disabled my phone, instructions say to restore but when I try to i get error msg saying to turn off the find my iphone app in order to restore, how can i do that w/o being able to get into my phone ???
after trying to remember my new pass code and failing, my iphone disabled and is now telling me to connect to itunes, ive done that and tried instruction to restore from back up however when i do that i get an error msg saying that i need to turn off the app find my iphone to b able to restore, i cant do that tho because i cant use my phone and i dont see app on my computer on itunes either???what do i do >??
This the Activation Lock. Read here: http://support.apple.com/kb/HT5818
The only way is to login to iCloud with your computer browser and wipe the iPhone.
If you can't then you have a brick, Apple won't help and AL cannot be bypass.
https://www.icloud.com
Similar Messages
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I have just ugraded IPhone 5 to I07. My passcode is not being recognised, also whir I connect to the computer the message is that the cable is incorrect. Any suggestions. I cannot restore on itunes cant turn off the find my iPhone..
From your iCloud account, you can go to Find My Phone and remove the iPhone from your devices list which will release it, or you could do a remote erase of the iPhone from iCloud.
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I'm trying to update my iphone 4 and in order to compelte the restore backup from itunes i need to turn off the 'find my iphone' but i cant get passed the restore backup stage - what should i do?
Hi beckiewinter!
I have some information for you that may help you understand your iPhone's Activation Lock more thoroughly:
iCloud: Find My iPhone Activation Lock in iOS 7
http://support.apple.com/kb/HT5818
So in order to update your iPhone, you may need to turn off Find My iPhone. This can be done through the iCloud settings, and more information on those settings can be found right here:
iCloud - iPhone User Guide
http://help.apple.com/iphone/7/#/iph3c79652c
Thanks for using the Apple Support Communities. Have a good one!
-Braden -
I have forgotten to turn off the FIND MY iPhone appplication before i reset up the phone, Now it's asking me to verify with apple or icloud ID but when i entered the same ID which was registered with itune & icloud, It says INCORRECT. It's been already 03 days, I am asking help with apple care centre, UAE, Head qurter, UK, USA but they are just sending me a link to reset up which still doesn't work. I am really dissapointed that i have wasted my 700 US dollar. Is it true that i can't use anymore this iPhone if i can't unlock? or there is any one to help in Dubai, Since i am staying in Dubai. I had called Dubai authorised care cantre. They asked my apple serial & IMEI number, They said ' the serial number is based on USA support but i bought in retail shop in UAE, They are also helpless. I am really unhappy with Apple sevice what they provide the customer. If it's so complicated the i wouldnt buy iPhone. Why they can't reset up my iphone like new mobile using their software. Please help me if anyone of you have solution for this. I am really sad that i wasted 700 USD. Can someone help me??
Thank you Chris for your concern. But It doesnt go through.
I tried through iForget,
01.
Select your authentication method.
Email authentication: To access your information, we will send an email to the address(es) on file for you.
Answer security questions: To access your information, you will need to answer the security question(s) provided when you originally created your Apple ID.
02.
Email has been sent.
When you receive your sign in information, follow the directions in the email to reset your password.
But
I m not receiving any authentication email even it says that email has been sent, & trtied to verify my birth date & all then it says
Password Reset
Your Apple ID password has been reset.
Return to My Apple ID
After all, I am just putting the same id & password, It says INCORRECT.
"Is it my problem is not clear to you all? Please help me. Thank you!
Regards
Sujan -
my iphone4 is locked and i forgot my password . i want to restore it and it gives me a message on itune that u need to turn off the find my iphone first to restore ur phone. i turned it off through my laptop on icloud site , but it still gives me the same message . What to do now ???
iOS: Forgotten passcode or device disabled after entering wrong passcode
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Hi. I have recently finished with an emplyer and have backed up my phone and when i go to restore the back up to another phone it is asking me to turn off the "find my iphone" before the restore can start. Pronlem is im no longer in possesion of this phone and can not turn it off.
Any assistance would be greatIt's not referring to your old phone, it's referreing to the one you're trying to restore to. Where did you get the phone you're trying to restore the backup to?
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I just got an iPhone 5s, and I restored from a previous back up (mistake) and now I can't restore the phone to start again without "turning off the find my iphone setting" but it's using an old email address as the icloud login, which i don't have a password to / never used for an icloud account. I have gone and changed my settings to a different email on my icloud / apple ID but on my phone it won't let me change the email address for icloud, it's greyed over and keeps trying to verify?
Welcome to the Apple community.
If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device.
You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock. -
I have changed my Apple ID name and I want to change it on iCloud, however I am not able to delete the previous account because I need to turn off the Find my iPhone - and for that I need to log in with the old name and that is not working. Help anyone?
Hey tulgan,
This link will provide information on what to do after you change your Apple ID:
Apple ID: What to do after you change your Apple ID
http://support.apple.com/kb/HT5796
Welcome to Apple Support Communities!
Take care,
Delgadoh -
HT4528 hello, i need some help with turning off the 'find my iphone'
I just traded in my iphone for the 5s and Verizon is having some problems deactivating the find my iphone thing on my old phone however it still has it linked up with my old email address that was stolen from me, how do I reset it so I can use my current email address to use my current password?
There is a link to download App Builder when you sign in to the DPS Dashboard (http://digitalpublishing.acrobat.com). There is also a link on the DPS install help page.
http://helpx.adobe.com/digital-publishing-suite/help/installing-digital-publishing-tools.h tml -
I am getting emails on my new iphone5, but when I try to reply it tells me "the recipient was rejected bythe server because it does not allow relaying" and I don't know how to fix it. Does anyone know how to fix it?
see the "more like this" section on the right side of this page as your question has been asked and answered many times already.
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My iPad was stolen how can I locate my serial number or my iPad? Need help please
Stolen
http://support.apple.com/kb/HT5668
Erase iPad
http://support.apple.com/kb/ph2701
Lost Mode
http://support.apple.com/kb/PH2700
Reporting lost or stolen iPad
http://support.apple.com/kb/HT2526 -
restore problems with ipod touch
If you're unable to do the Restore, go into Recovery Mode per the instructions here. You WILL lose all of your data (game scores, etc,) but, for the most part, you can redownload apps and music without being charged again. Also, read this.
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my iphone4 screen does not work and in order to restore it i have to turn of the "find my iphone" app. help!!!
It is not the app, it is Find My iPhone enabled with your iCloud account settings on the iPhone.
http://support.apple.com/kb/ph2702 -
Trying to restore my iphone 5c, but it says i have to turn off the 'find my phone' option in icloud. when i try, it brings up the wrong apple id. I reset it under itunes & app store in settings but still not working...frustrated!
Open iTunes on computer, connect iPhone to computer with USB Cable, hold both home and power buttons for about 20 seconds until iTunes recognizes iPhone in Recovery Mode, click Restore button of iTunes on computer.
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My iphone says it needs to be restored but when i try to restor it it says it cant be restored and it has an unknown error
Hi folks, just yesterday i can restore my iphone 4 that have a problem when i restore from itunes, when i do the restore from itnes, always showed me the following error:
01:41:37.0017] Depth:0 Error:AMRestorePerformRestoreModeRestoreWithError failed with error: -1
[01:41:37.0017] Depth:1 Error:The operation couldn\U2019t be completed. (AMRestoreErrorDomain error -1 - Failed to handle message type StatusMsg)
[01:41:37.0017] Depth:2 Error:The operation couldn\U2019t be completed. (AMRestoreErrorDomain error -1 - failed to update device firmware)
[01:41:37.0017] Depth:3 Error:The operation couldn\U2019t be completed. (AMRestoreErrorDomain error -1 - ramrod firmware update failed)
[01:41:37.0017] Depth:4 Error:The operation couldn\U2019t be completed. (RamrodErrorDomain error 1004 - update_baseband: failed to perform next stage)
[01:41:37.0017] Depth:5 Error:Exception at :0:
[01:41:37.0017] - kBBUReturnTimedOut(8)/16: Pinging timed out
what I did was this: just when I will finish the process, when the status bar is at the end in the firmware, only put the sim card and go back to take out, I do this like 4 or 5 times and the process restoration ends so well. This method I tried it 2 times and 2 times worked. I spent like 10 hours trying to restore iphone without results, until I started watching the logs and the key is when you are upgrading the firmware sends a command to answer yes. And I hope this helps.
This is the line of the log that appears and when the restoration is correct:
amai: AMAuthInstallBasebandHandleUpdaterStatus: commandAccepted: YES
Regards.
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