I qualified for the 29.99 upgrade special, but it still charged me 49.99?

I just upgraded to Creative Cloud from an upgrade special that said I qualified for a 29.99 membership for upgrading from Creative Suite. When I purchased the Cloud, it still charged me 49.99. I purchased this with the premise it would be for the 29.99 price.
The upgrade offer that said I qualified was on this page:
https://creativecloud-specialoffer.adobe.com/special-offer/?loc=en_US&cc=useativesuite/faq /upgrade-policy.html
Thank you!!
Jess

You can contact Adobe support directly in weekday (Monday to Friday) on 800-443-8158 and also contact Adobe via chat.
Here is the link for chat : http://helpx.adobe.com/x-productkb/policy-pricing/avl-help.html

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