I really want to cancel my subscription to Adobe Creative Cloud.

I concluded my one-year subscription to Adobe Creative Cloud and I contacted customer support and they canceled my subscription and they tell me that there will be no charge for canceling because I concluded my full year. I have a transctiption of that chat. Now I received an email telling me that "Per your request, we have reactivated your subscription to Creative Cloud", Whats going on here?. I didn't reactivated my account!, I already canceled my annual subscription. (Adobe) Really I don't need another year of Creative Cloud. The chat option is disabled and when I call to the phone number provided by Adobe, it only tells me to inititate a chat with and Adobe representative, but that option is disabled!. Are there still people taking care of customers?
How can I really (really) cancel my subscription?
Thank you if a human reads and attends my concern.

The CC purchased in Dec 12, 2013 have been cancelled successfully, you shall not be billed further.
Regards
Rajshree

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